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TruWorth Auto - Carmel, IN

Indianapolis, IN

4.7
3,260 Reviews

3006 E 96th Street

Indianapolis, IN

46240

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3,260 Reviews of TruWorth Auto - Carmel, IN

October 07, 2015

Best way to sell your car After receiving a dissapointing valuation for my luxury sedan from the nearby large used car retailer, I was grateful to learn that my TruWorth repres More

by happy sale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kane San Miguel, Casey Niles
Oct 09, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for this positive feedback! We're truly honored to know that we gave you the best experience in your 40 years of buying and selling vehicles -- that really means a lot to us! Thanks again!

October 07, 2015

More than I expected Was trying to sell my Ford Escape and went to several other places for a quote.. And whoa not even close to what I was hoping to get. I heard about tr More

by Jennpenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kane San Miguel
Oct 09, 2015 -

TruWorth Auto - Carmel, IN responded

Wow, thanks for this review Jenn! We're just glad that we were able to exceed your expectations and we hope you enjoy your Shares Bonus Check! Stop by at any time.

October 01, 2015

Great cars , great people and great prices! Scott and Chip were very friendly and easy to talk to. The staff was very knowledgeable and honest. They worked hard to make the purchase smooth and e More

by Subbyroo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Holthouse
Oct 02, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for taking time to write this review! We believe that buying a car should be as painless and as simple as possible and so we did away with all the bloatware and unnecessary fees and documents commonly associated with car dealerships. We just want something, as you say, "smooth and easy" and so we're glad that your experience reflected that effort :) Thanks for choosing TruWorth Auto!

September 28, 2015

Only way to buy a car-Professional, Fair, & Great Selection I have known people who have done business here and all have given rave reviews of this dealership. They truly have provided the best experience to bu More

by HappyCarGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, Michael Pautsch
Oct 02, 2015 -

TruWorth Auto - Carmel, IN responded

Wow, thank you so much for writing this review! We're so glad that you decided to work with us but we're even more glad that we were able to help you find the car you wanted at the price you wanted. Everyone here at TruWorth tries their best to do good in this industry and reviews like yours -- unfiltered, and honest -- help validate that we are indeed doing what's right by the customer and for the customer. Thanks again for such an awesome response and we look forward to doing business with you in the future!

September 26, 2015

helpful, friendly, informative The staff was very knowledgeable and honest about the autos they had. Good prices and rates. I was pleased with their treatment of me as I am not kno More

by Marion 5683
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure of all their names. All seamed to be good folks, Michael Pautsch
Sep 28, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for taking time out to write this review! We're glad that you had a positive experience. We do our best to make sure that every customer knows everything they need to before making a purchase -- transparency is key! But I see that we didn't get a full 5-stars from you. Was there anything that we could have done to make your experience a "5 Star" experience?

September 24, 2015

Great Dealership This is by far the best dealership I have ever encountered. Prices are great and they care about the customer, and have the best interest of the custo More

by rrw2355
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 24, 2015 -

TruWorth Auto - Carmel, IN responded

Thank you for this review! We consider ourselves customer advocates; we know that buying a car can be stressful but we believe that it shouldn't be! We strive to make the process as simple and as straight-forward as possible. Thanks for choosing us! We hope you love your new vehicle!

September 23, 2015

Teamwork made our Dream work Mike, Nick and Anthony worked as a team to make our car buying experience pleasurable. Mike was extremely concerned about us making the best purchase More

by happycarbuyers
Recommend Dealer
Yes
Employees Worked With
Nick, Anthony Duncan, Michael Pautsch
Sep 23, 2015 -

TruWorth Auto - Carmel, IN responded

Thank you for writing this review! Our team is dedicated to helping each customer find EXACTLY what he or she is looking for -- even if it's not on our lot! We're glad that your experience with us was a positive one. Thanks for choosing us -- feel free to stop by at any time!

September 21, 2015

no customer service I would not recommend this dealership! They feed you a sales pitch about a shares program to buy your vehicle and don't follow through! I had sold the More

by Nothappycustomer
Customer Service
Recommend Dealer
No
Sep 21, 2015 -

TruWorth Auto - Carmel, IN responded

We are sorry that your vehicle did not sell for a profit. Although our Shares Program is an innovative industry exclusive option when Selling your vehicle, we by no means guarantee their will be a profit. We have given nearly $1,000,000 back to customers through our Shares Program since 2012. We have a 85% sell rate and our average Shares proceed check is around $650. With the majority of customers receiving Shares checks, it is a calculated risk that most customers are willing to take when faced with an opportunity to make hundreds or even thousands of additional dollars above their original Selling price. As far as the communication issue, I'm not sure where the ball may have been dropped. There are 4 different contact points that we have in our process when someone enters our Shares Program. Two are phone calls and two are emails. You may want to check your spam folder. Many times, filters on your email may cause this to happen. Either way, we are extremely sorry that you did not have the experience you hoped.

September 20, 2015

Jenn Osborne Jenn made what could have been an extremely stressful situation very simple. I told her what I was looking for and she found it. Jenn was with me ever More

by Taylor Harrington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenn Osborne
Sep 21, 2015 -

TruWorth Auto - Carmel, IN responded

Fantastic! Thanks for this review Taylor, we appreciate it (Jenn says thanks as well!). Just because a transaction is complete doesn't mean the relationship is complete. Here, we believe that it's our responsibility to make sure we periodically check in with our customers just so that they know that we're always available and ready and willing to help. We look forward to seeing you again! Thanks!

September 12, 2015

Best dealership experience ever We've been searching for a car for a while and never had a good dealership experience, until now. Everyone we dealt with was incredibly friendly, open More

by LinLee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony, Scott
Sep 21, 2015 -

TruWorth Auto - Carmel, IN responded

Thank you for this review LinLee! Transparency is one of our core values here at TruWorth Auto and so we're always glad when someone describes us as "open" and "honest" -- because that's exactly what we strive for! It shows in the character of our employees and in the way we do business. Thanks for choosing us! If you're ever in the market for buying or selling, we hope you'll choose us again!

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