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Troncalli Subaru
Cumming, GA
356 Reviews
Generations of our family have been serving the needs of the community for more than 50 years. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
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Today:Open today 8:30 AM - 8:00 PM
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Showing 356 reviews
January 12, 2012
The Sales & Service Staff are 5 STAR. I bought a 2010 Legacy two years ago and recently a 2011 Tribeca. Prior to that I had been leasing my Subaru's from them. Tom and Bob made the sales experience pai Legacy two years ago and recently a 2011 Tribeca. Prior to that I had been leasing my Subaru's from them. Tom and Bob made the sales experience painless. They were very thorough and are the reason I love conducting business with Troncalli Subaru. The service department goes the extra mile to ensure your investment stays protected and running in top condition. Conrad, Bill and George have been servicing and repairing my wife's and my cars for several years. They are very thorough to ensure our cars stay in peak condition. My wife travels a lot and this gives me peace of mind knowing her car is going to operate safely and perform well. I trust these guys with the care of her vehicle. Conrad, Bill & George are very customer focused and that is why I will continue to conduct businesss there now and in the future. More
by bben
Employees Worked With
Other Employees :
Tom, Bob. Conrad, Bill, & George, Bob "Subaru Bob" Cichocki, Conrad Macarthur
January 07, 2012
As stated above the folks of friendly and very nice and competent, I appreciate the coupons that subaru sends me to use in service Carol Coogler competent, I appreciate the coupons that subaru sends me to use in service Carol Coogler More
by carol coogler
Employees Worked With
Conrad and Bill, Conrad Macarthur
January 01, 2012
Great staff. Bobbi was our sales associate. No pressure sales. Michael in finance was professional and explained everything in detail. It was the first time I have ever purchased a vehicle that the sales a sales. Michael in finance was professional and explained everything in detail. It was the first time I have ever purchased a vehicle that the sales associate went over the car manual. I would buy from them again and would refer them. We drove from Dallas GA to Cumming to purchase our Subaru. More
by oldewick
Employees Worked With
Bobbi, Bobbi Patterson
November 10, 2011
Don't waste your time. The salespeople are really helpful when it comes to taking your money and getting you into one of their vehicles, but that's about as good as it gets. The service department is absolut when it comes to taking your money and getting you into one of their vehicles, but that's about as good as it gets. The service department is absolutely terrible. For starters, my turbo went out so I brought it to them to fix. After repairs were made, I picked up my car and got no further than 9 miles down the road before i lost oil pressure. Once the tow truck picked me up and we got back to the dealership, it was determined that the motor needed to be overhauled. Now after this happened it ran decently for the next 30k miles except the bearing noise, messed up starter which would grind on the flywheel, and some other minor repairs which were neglected to be repaired at my request. Then the motor started knocking. Once again, I bring it back to see what's up. Without performing any type of mechanical test or taking anything off of the vehicle, they could tell me it needed a short block and a turbo. This sounded absolutely ridiculous, so I called every Subaru dealership in the state of Georgia, and not one of them had these unheard of amazing diagnostic skills. They are NOT a credited member of the Better Business Bureau, so that won't get you anywhere, and Subaru of America doesn't want to do anything to help. Now they expect me to PAY them to take it apart and determine whether it was a latent defect from previous repairs(which they assured me is not possible because they don't make mistakes....ever). More
by ABedard318
Employees Worked With
John Richards
June 17, 2011
Everything went very well as George L. always does exceptional work. We are very pleased with George's professionalism. FYI, we drive over an hour each way just to have George service our Subaru's. exceptional work. We are very pleased with George's professionalism. FYI, we drive over an hour each way just to have George service our Subaru's. More
by fhldiv
Employees Worked With
George Lial, Conrad Macarthur
May 31, 2011
Buying the car was a great experience and service is great also. Subaru dealers really care about their customers. The salesman was concerned about what I paid and continued to check on my satisfactio great also. Subaru dealers really care about their customers. The salesman was concerned about what I paid and continued to check on my satisfaction for three months after the sale. I have had two services since I purchase the car and both were very smooth. More
by Jplapp
Employees Worked With
Conrad, Conrad Macarthur
