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Troncalli Subaru

Cumming, GA

4.5
359 Reviews
Generations of our family have been serving the needs of the community for more than 50 years. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
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820 Atlanta Highway

Cumming, GA

30040

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Showing 359 reviews

April 11, 2015

Online treasure hunt I fell in love with the Outack on my first test drive. Then went online to explore locations and prices. I met Stephanie Culver at Troncalli and the More

by Marty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lubanski, Stephanie Culver
April 04, 2015

My Second Forester from Troncalli I just purchased my second Forester from Troncalli. Kevin Slatton was extremely knowledgable and helpful as I test drove the 2015 Touring. He and th More

by Ron22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lubanski, Michael Stewart, Kevin Slatton
March 30, 2015

In and out in less than 2 hours! I had a great experience with Kevin and Mike purchasing my new Subaru Forester. Kevin was extremely helpful, and it was by far the best car buying exp More

by LindsCG32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lubanski, Kevin Slatton
March 06, 2015

HORRIBLE CUSTOMER SERVICE I did not have the time to visit this dealer in person because I live 2 hours away so I applied for financing online. They were quick to send my infor More

by bhooker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Kevin Slatton
Mar 08, 2015 -

Troncalli Subaru responded

We appreciate the opportunity to assist you in your search for a vehicle. Unfortunately, because we have a limited number of banks we work with, were unable to satisfy your needs. For this we apologize and will work to improve our processes in the future. Best wishes, Clifford Rudd, General Manager

Mar 09, 2015 -

bhooker responded

What is unfortunate is that you all still do not get the point. No one is this disgruntled over the approval or denial of auto loan. Everyone has been denied for something at some point in their life. However, it is upsetting that this group has NOT called to speak about this information but instead replied to a comment on Facebook. That is why the customer service is terrible and further proves my point.

February 20, 2015

Don't respond When we bought our car the Troncalli sent in the wrong information for the title. I had to go into the dealership to get this corrected. I have repe More

by jws021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Lubanski
Feb 20, 2015 -

Troncalli Subaru responded

Mr. Sterritt: When you purchased your vehicle, there was a titling instruction that was not processed correctly. As we have previously informed you, we are waiting for your credit union that holds the title, to return it so the name can be corrected. We are sorry for any inconvenience this may cause you. Mike Lubanski, Business Manager.

Mar 03, 2015 -

Troncalli Subaru responded

Mr. Sterritt: The car is currently titled in your name. Denise at your credit union, has the title. Please contact her.

February 16, 2015

45,000 Service On a Monday, I scheduled my 2013 Subaru Forester for a 45K service for Friday. When I arrived, they were unable to find my reservation in their compu More

by ryoung1701
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobbi Patterson, Michael Stewart
Feb 19, 2015 -

Troncalli Subaru responded

Mr. Young: We appreciate you commenting on your experience. A 45,000 mile service consists of an Subaru oil and filter change as well as a cabin air filter replacement, and a full vehicle inspection. We are looking into the appointment scheduler and why you did not appear. However, we were able to get your service completed. And, we owe you a car wash. We appreciate you continued business, and look forward to serving you again. John Richards, Service Manager.

February 09, 2015

Professional Service in a small town Kevin Slatton was professional and extremely knowledgeable during our experience. We were well treated and looked after. I would use Troncalli agai More

by lara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Slatton
January 26, 2015

Best Car Dealer Experience Ever After 40 years if buying cars, I have found a no hassle, friendly dealer. Troncalli Subaru in Cummings sold me a great car at a great price and the e More

by chambersott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Slatton
December 29, 2014

Top Notch Dealership Everyone I dealt with at the dealership was professional and friendly. I can't think of one thing they could have done better. No pressure, polite, ho More

by rpate67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Culver
December 28, 2014

A Very Pleasant Experience I'd been a Honda guy for the last 15 years, but when it came time to retire the old car, I decided on an Outback. I decided on Troncalli Subaru based More

by JKenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephanie Culver
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