Troncalli Subaru

Outstanding sales and followup service I highly recommend Troncalli Subaru. My purchase experience online with Richard Nash was very positive and professional. Due to a small recall iss I highly recommend Troncalli Subaru. My purchase experience online with Richard Nash was very positive and professional. Due to a small recall issue, I also had the pleasure of working with the Troncalli Service Manager Tim Brown and service advisor Thiago Ding both of whom treated me with the utmost respect and cooperation arranging for my service to accommodate my work schedule. The waiting room was pleasant and the work done within the time-frame promised. I love my Subaru and appreciate this dealership. More

Outstanding Experience For more than forty years, the car buying experience has never been one I particularly looked forward to. However, recently I attempted to purchase For more than forty years, the car buying experience has never been one I particularly looked forward to. However, recently I attempted to purchase a new Subaru Outback from a local dealership in NC. The experience was nothing short terrible. They had too many people involved in the sale and no one seemed to know what the other was doing (or maybe they did). It felt like I was working with the three stooges except there were four of them. They had the car I wanted and at the price I wanted, but finally, after two weeks (it felt like two months), I gave up on them and just walked out never to return. After about a month I decided to try expanding my car search outside my local area. I did an internet car search on CarGurus.com and quickly found the exact car I was looking for at Troncalli Subaru in Georgia. It was located about 175 miles from me but I sent a request to be contacted. Within about fifteen minutes I received a phone call from Stephanie Culver at Troncalli Subaru. From that point, my car buying experience was forever changed. Ms. Culver was a delight. I found her professional, friendly, knowledgeable, organized, and just an overall pleasure to work with. A very competitive price was quickly negotiated over the phone. Pricing was straight-forward, up-front, hassle-free and confirmed by email. Within days, I was on my way to Georgia to pick up my new Subaru Outback. While there, I also met and talked to several others who assisted in completing the transaction. They were friendly, helpful, and treated me almost like family. I couldn't be happier with my new Subaru, and the experience not only met my expectations, it exceeded them. It was well worth the long drive and I would gladly do it again. I highly recommend Toncalli Subaru, Stephanie Culver, the Toncalli Subaru family, and CarGurus.com to anyone looking for an outstanding car buying experience. More

Easiest Car buying experience ever I used online connections to dealers to get quotes for my 2016 Crosstrek. Troncolli contacted me first. After getting a quote, I shopped with other I used online connections to dealers to get quotes for my 2016 Crosstrek. Troncolli contacted me first. After getting a quote, I shopped with other dealers. When one of them told me they couldn't beat that deal, I knew it was a good one. It was the least amount of time I have ever spent buying a car, and the deal was marvelous! The financing offered by Subaru was unbeatable. From soup to nuts, the whole experience was unmatched. More

Very Satisfied On my first visit I saw Bob Cichocki. He took me for a test drive. He was very professonal, good at showing me all the features, and very friendly. On my first visit I saw Bob Cichocki. He took me for a test drive. He was very professonal, good at showing me all the features, and very friendly. However I wasn't quite ready to make a purchase. A few weeks later, my husband went online and started dealing with Stephanie Culver, so when we were ready to make the purchase, I went to see Stephanie, since she did all the "paper" work, and they assured me that Bob Cichocki would get a part of the commission. Stephanie was an absolute pleasure to work with. She was professional, very knowledgeable, and yet she was warm and friendly. I ended up taking advantage of the financing since there is 0 interest, so I also dealt with Casey Cash. He too was very professional and friendly. The finalization of the documents was quite easy. So now I am happily a part of "the Subaru Family"! More

Honest and very friendly salesman Charlie was great the moment we step into the dealership. He is honest, friendly, and did not pressure in anything we are not comfortable with. It wa Charlie was great the moment we step into the dealership. He is honest, friendly, and did not pressure in anything we are not comfortable with. It was a great car buying experience from beginning to end. A big THANK YOU! More

Very disappointed in financial service person, Casey Cash I visited Troncalli Subaru on August 27, 2016 with high expectations. I had been sent there by two trusted friends who had very positive experiences I visited Troncalli Subaru on August 27, 2016 with high expectations. I had been sent there by two trusted friends who had very positive experiences. And truthfully, I still have high expectations for what lies ahead with the Service Department. But the purchase experience was painfully long....hours of waiting to see the "finance guy" ......with periodic promises..."only 20 more minutes." It was an arduous day and even though the sales person tried his best to keep the atmosphere positive, the rudeness, disrespect, and haughtiness of Casey Cash when I finally entered his office came close to making me walk out without my new car. I only stayed because I couldn't imagine going through a purchase process again and I felt the car I had chosen was right. But in many ways, I still wish I had walked away. No customer should ever be treated with the arrogance and impatience that Casey Cash displayed. His words, facial expressions and demeanor were hopefully not representative of what is accepted or expected from a Troncalli employee. More

Absolutely the best Every step of the transaction was flawless, from working with Stephanie to the GM Michael, everyone was welcoming, helpful and full of knowledge. Drov Every step of the transaction was flawless, from working with Stephanie to the GM Michael, everyone was welcoming, helpful and full of knowledge. Drove out in under an hour and a half with a gorgeous Crosstrek 2.0i Premium for a heck of a deal. They even paired my phone to the car for us! Thanks for staying late and making the deal happen. This was the best car experience we've ever had. I am sure we'll be back! More

Sales satisfaction! We were due for our third Subaru Forester. Prior to going to Troncalli Subaru I contacted two other dealerships in my 100 mile radius and could not fi We were due for our third Subaru Forester. Prior to going to Troncalli Subaru I contacted two other dealerships in my 100 mile radius and could not find the Forester with the features I desired, prices and locations. Stephanie was most helpful with the questions she had answered and the comments she had made in assisting me to decide on the purchase of our 2017 Forester. Hope to do business with you again in August 2019 More

No follow thru Contact via online chat requested a call, was ready to buy, never called back. Guess they are making money like mad men then, and don't want the busi Contact via online chat requested a call, was ready to buy, never called back. Guess they are making money like mad men then, and don't want the business More

Poor potential customer experience I had been asking for a member of their sales team contact me for almost two weeks now. I have been interested in a Subaru for a little while now and I had been asking for a member of their sales team contact me for almost two weeks now. I have been interested in a Subaru for a little while now and recently have decided to make a purchase. I am local to them (exit 11). I am a cash buyer with a excellent credit. I had a question about the availability of a certain Subaru. Their sales team does not reply to inquiries on Troncalli's website and they don't return calls. You get promises that a member of their sales team or a manager will contact you promptly. I'm here to say that they do not. Emailed the general manager and nothing! I'm not too confident at this point that Troncalli Subaru can exceed any of my customer expectations if I can not find a sales team member that will communicate with me. Update: 8/9/2016. Troncalli Subaru has reached out to me and is trying to work with me. Will respond back once I've contacted them as we are playing phone tag. More