Troncalli Subaru

Troncalli Sales management sucks- AVOID! Went in to discuss a price on a 2019 Forester sport. I wanted their best price. They told me I'd have to come in as t hey would not provide their " be Went in to discuss a price on a 2019 Forester sport. I wanted their best price. They told me I'd have to come in as t hey would not provide their " best price" over phone. I knew what I wanted, color/options and had an idea based on research what it would be. I told them I didn't want to play games evidently they don't care nor did they understand how serious I am. I drive from Woodstock to the dealership 1 hour each way (because Atlanta traffic stinks - right?) I sit down and discuss and test drive a Forester wtih James Kesler. He addressed all of my questions in detail and wasn't play the games I was trying to avoid. The only thing I find suspicious is having to talk to his GSM ( general Sales Weasel I mean manager).:) For everything it seems that Troncalli has their sales team on a tight leash and I can tell it sucks working for them. I have a keen sense of awareness and I found out I was 100% correct from an other Subaru Dealership in Atlanta. Short version of a long story: I felt confident in the price provided and put a $500 deposit on a Forester that is to be at the dealership from Japan middle of feb 2019. I understand when you trade in a special high performance stock vehicle it takes time to provide a number on what they'd pay for the trade in. I even told James to take 4 days, xxxx take longer if needed. I am in no hurry. I just want this to be a well researched number. 4 other dealers from other brands gave me the same trade in value. 2 of which were Hyundai and 1 Toyota the other was Honda. 4 days later James called me and told me " my manager is willing to pay $XXXXX. Which was $2k under all the other dealers. When I informed James of this he went back to talk to his Sales weasel ( manager). He would not budge at all. I asked James to tell him to meet me 1/2 way. We are 2k apart, I will eat 1k if he will eat 1k. Still the Sales Weasel would not budge. I told him that your Manager is really screwing up a sale for you. I tried to be fair and flexible and he just isn't. He is going to loose a extended warranty and a hitch. ( extras) is he stupid or just xxxxxxxx or both? I was trading in a 2016 BMW M3 with no accidents or mechanical issues as it was maintained by BMW on the conditioned based service schedule the car has 16,277 miles on it. VERY LOW! I knew he could sell it for much more. I know the difference between trade in pricing and private sale pricing (retail). Like I said I did a ton of research, I looked up and had it appraised at multiple dealers and by BMW themselves for "trade-in"pricing. It may not matter to Troncalli but they lost a sale because of that xxxxx of a Sales manager. Bottom line if you go to Troncalli don't expect them to be flexible. THATS ALL I was wanting, just flexibility. I found a incredible Subaru Dealer in Atlanta who is just that and more. Today I just put a VERY large deposit on the same car with the same Sport trim and options, just decided on a different color. I got it for a MUCH better price, and they even split the cost of the hitch!!!! Troncalli sucks - James Kesler rocks this review should not be anything at all against him. Take Michael Barlow out of the equation He would have earned my sale. James you were awesome! Sorry for your horrible management, you dont deserve to be treated that way. More

Finally, Finally, Finally.....found a great car sales rep Brett, Thank you for your very professional service today. Finally, finally, I have found a car sales rep, who has the correct balance of information, Brett, Thank you for your very professional service today. Finally, finally, I have found a car sales rep, who has the correct balance of information, honesty & salesmanship. I have bought 2 new cars in the last 18 months after visiting 4 other brands & all the experiences were horrible, with pushy sales reps who misled & even lied to make a sale. Even though I said I just wanted to test drive and that I was not going to make a purchase decision today, you treated my wife and I with the utmost respect, answering all our questions in easy to understand terms. 5 Stars for your Brett for your service so far & 5 stars for the dealership, who were all very friendly. I hope if we decide to purchase a Subaru, we will be able to give you another 5 stars ! Best Regards, Mark More

Excellent to work with Brett Bauer and team went above and beyond to find the exact build of the car that we wanted. They kept us up to date on the progress along the way an Brett Bauer and team went above and beyond to find the exact build of the car that we wanted. They kept us up to date on the progress along the way and were more than happy to answer additional questions as needed. This car/dealership was one of the first that we visited while looking for my daughter’s first car - Brett was available to answer questions as we shopped other brands - we ultimately came back and bought from Brett. We found that with Subaru, and the Crosstrek in particular, you get a lot of car for the money - other brands were always missing something that was key. And it didn’t hurt that the staff at Troncalli was so friendly. Troncalli Subaru in Cumming, GA is a patient and genuine group to work with - 5 stars in my book! Great job!! More

Joining the Subaru family My experience in joining the Subaru family has been great so far. I received great service, with no pressure. I was able to test drive the car I want My experience in joining the Subaru family has been great so far. I received great service, with no pressure. I was able to test drive the car I want and was shown all the wonderful safety features that had drawn me to Subaru. I was able to leave and visit other dealerships and I didn't feel pressured to make a decision on the spot. A few days later after driving other vehicles I came back and purchased my first Subaru! Charlie stayed late that evening to accommodate my schedule which I was very grateful for. More

Excellent sales people!! Great dealership! This is 2nd Subaru we purchased here. Service dept is also top notch & very professional. Jim Graham was great with no pressure to buy. This is 2nd C This is 2nd Subaru we purchased here. Service dept is also top notch & very professional. Jim Graham was great with no pressure to buy. This is 2nd Crosstrek we purchased & Mike Barlow has helped with both and is one of the best General Managers of ANY dealership we have ever gone to !! More

Surpassed expectations I am completely pleased with my new Subaru purchase. My circumstances needed some fine handling and that is exactly what Bob Shiver did for me. I went I am completely pleased with my new Subaru purchase. My circumstances needed some fine handling and that is exactly what Bob Shiver did for me. I went to the dealership with a very specific need, and I was listened to and allowed to communicate exactly what I wanted. Felt extremely comfortable at the dealership and during the entire process. Alex, handling the finance was a pleasure to work with. Very sharp. I will call Bob Shiver when I can afford to upgrade to my next new Subaru. More

Terrific Experience - Flawless Service !! Brett Bauer was the best! No pressure Salesman - he really listen to my needs and wants for the new car purchase. I have to say - I was so worried w Brett Bauer was the best! No pressure Salesman - he really listen to my needs and wants for the new car purchase. I have to say - I was so worried with making the purchase after nearly 28 years of not purchasing a brand new car, he made the experience very easy. If your looking for a Subaru this is the place to go to - I can say that because I went to them on 4 different occasions and they worked with me until I was truly ready to make the purchase. Wonderful Team to work with.. More

Awesome car buying experience!! I immediately felt like I was talking to a friend when I met Brett Bauer. He is easy going and really listens to you so he can find you the right car. I immediately felt like I was talking to a friend when I met Brett Bauer. He is easy going and really listens to you so he can find you the right car. He made the buying experience great, I highly recommend him! More

Great experience! Brett Bauer was lovely to work with. He coordinated our delivery and put a personal, friendly face on the car buying experience. We appreciated his op Brett Bauer was lovely to work with. He coordinated our delivery and put a personal, friendly face on the car buying experience. We appreciated his open, honest demeanor and willingness to work with our busy schedules. A pleasure and would recommend to anyone! More