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Troncalli Subaru
Cumming, GA
356 Reviews
Thanks for considering Troncalli. For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Showing 356 reviews
April 17, 2025
You'd think a Subaru dealer tech could perform a basic service properly - but apparently not this one. After specifically pointing out the coolant overflow bottle was empty after the last service (on a 20 service properly - but apparently not this one. After specifically pointing out the coolant overflow bottle was empty after the last service (on a 2021 Outback XT with 30k that was serviced exclusively at this dealer), they still didn't top it off. Before leaving my wife checked it & went back into the service advisor to tell them - they took the car back again but it's still empty. Absolutely ridiculous! They also unplugged her dashcam & left it that way - did the same thing on the last service for my 2024 Outback Wilderness there too. And nope, they didn't check the coolant level on that one either. Once could be a fluke, this is a pattern & it's not incompetence - it's deliberate. The service advisor had an attitude when she pointed out the empty coolant overflow & asked that they make sure it was service when arriving, and didn't come get her when it was ready - another service advisor handled it 30 minutes after the car was actually finished. That was deliberate too. I'm a long term Subaru owner - in the last 20 years we've purchased 6. I've never seen service this poor, management needs to clean house there. More
by Brett S
Employees Worked With
Service Department
October 09, 2024
Great team and friendly atmosphere. Very knowledgeable and professional. Thank you Regi and Mark for taking care of us and my wishes!! Very knowledgeable and professional. Thank you Regi and Mark for taking care of us and my wishes!! More
by starenergy
Employees Worked With
Reginald Carter
July 25, 2024
The service department is useless. They do not know how to do anything beyond what the computer tells them. When I took in a vehicle from 2007 they were unable to help because it was n They do not know how to do anything beyond what the computer tells them. When I took in a vehicle from 2007 they were unable to help because it was not an issue that could be diagnosed with a computer. Even after telling them to please Google it like I had they would not do it and charged me $200 to get my vehicle back. I used YouTUbe and fixed in 10 minutes. More
by RIED.THIEL
Employees Worked With
July 05, 2024
Great staff and a friendly atmosphere. Not to mention the fantastic deal! Reginald did a great job and Michael, the GM, took care of me like I was a VIP. Not to mention the fantastic deal! Reginald did a great job and Michael, the GM, took care of me like I was a VIP. More
by Mike Montgomery
March 07, 2024
I brought my Crosstrek in for routine oil change service and check over on Monday. We used the express service. Trevor took great care of my car. We got out in less tan an hour. Good service. and check over on Monday. We used the express service. Trevor took great care of my car. We got out in less tan an hour. Good service. More
by Jim
Employees Worked With
Trevor, service
February 14, 2024
Awesome group with the customer at heart! We were greeted immediately and within 1 1/2 hours we left in my dream vehicle! Thank you Amy for taking care of us and my wishes!!! We were greeted immediately and within 1 1/2 hours we left in my dream vehicle! Thank you Amy for taking care of us and my wishes!!! More
by jcha
February 12, 2024
Does not follow thru on promises and basic vehicle problems discovered during first week of ownership. See GOOGLE REVIEW for complete details. Salesman was great but once the sale is done other depart problems discovered during first week of ownership. See GOOGLE REVIEW for complete details. Salesman was great but once the sale is done other departments are a failure -SORRY but TRUE. More
by scootercono
Employees Worked With
Curtis Smith
January 23, 2024
From the moment I entered Troncolli Subaru, I felt welcomed and at ease with the car-purchasing experience. The entire team greeted me with genuine smiles and were professional, attentive, knowledgeab welcomed and at ease with the car-purchasing experience. The entire team greeted me with genuine smiles and were professional, attentive, knowledgeable and an overall joy to work with. More
by namurban
