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Tri State Nissan - Service Center

Winchester, VA

4.7
340 Reviews
Call Service Center (540) 667-6800

340 Reviews of Tri State Nissan - Service Center

Sort by
September 01, 2024

Great service . I really appreciated the courtesy shuttle who dropped me at the mall and then picked me up once my car was ready. Thanks! More

by Sangeeta_verma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis (shuttle driver)
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Sep 16, 2024 -

Tri State Nissan responded

Thank you so much for the kind review! We're glad to hear that you appreciated the courtesy shuttle service. Dennis will be thrilled to know he helped make your experience even better! We're always happy to provide convenient and friendly service. Thank you again for choosing Tri-State Nissan, and we look forward to seeing you again soon! Safe travels!

Dec 03, 2024 -

Tri State Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience with our service. It’s fantastic that you appreciated the courtesy shuttle service—we aim to make your visit as convenient and stress-free as possible. Thanks again for choosing us, and we look forward to serving you again in the future!

August 29, 2024

Great, quick service with a friendly service department. Will definitely be back in the future. More

by amydow1
Service Time
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Tri State Nissan responded

Thank you so much for your kind words and 5-star review! We're delighted to hear that you had a great experience with our service department at Tri-State Nissan. Providing quick, friendly service is always our goal, and it's wonderful to know that you'll be back in the future. We appreciate your trust and look forward to serving you again! Thanks again for choosing us!

August 28, 2024

They were very professional and honest. They did not charge me for my tire repair since it was still under warranty and they did not charge me for any additional services, which other place More

by Shadaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Tri State Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our team at Tri-State Nissan to be professional and honest. We take pride in providing transparent and fair service, and it's fantastic to know that we were able to repair your tire under warranty without any additional charges. Your satisfaction is our top priority, and it's great to hear we exceeded your expectations. Thank you once again for choosing us for your automotive needs, and we look forward to serving you in the future!

August 25, 2024

Great customer service. Everyone was kind. Did an excellent job did a good thorough check up of my car More

by WARRENSARGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Tri State Nissan responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service team. It's fantastic to know that our staff was kind and that we did a thorough job checking up on your car. We truly appreciate your kind words and are grateful for your support. If you need any further assistance or have any more questions, feel free to reach out. Thanks again for choosing us, and we look forward to serving you in the future!

August 25, 2024

My only complaint, when getting an oil change I wish they would have rotated my tires automatically without me having to say please do this. Now I probably need to reschedule or have the tire shop down the r More

by jason300zxtt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Tri State Nissan responded

Thank you for your feedback. We're glad you chose Tri-State Nissan for your oil change service. We apologize for the inconvenience regarding the tire rotation. It's our goal to make each service visit as smooth and efficient as possible. We appreciate your input and will take it into consideration to improve our processes. If you need any assistance or wish to schedule a tire rotation, please don't hesitate to contact us. Thank you for your understanding, and we look forward to serving you again soon.

August 23, 2024

All the service people at Tri-State are very helpful and knowledgeable. The service was fast and completed as promised. More

by rwalty
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Tri State Nissan responded

Thank you so much for your fantastic review! We're delighted to hear that our team at Tri-State Nissan was helpful and knowledgeable, and that your service was completed as promised. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We appreciate your kind words and thank you again for choosing us. If you need any further assistance, please don't hesitate to reach out. We're here to help!

August 22, 2024

Todd was nice and friendly; service was faster than I expected, and everything I asked to be done was completed. More

by C. Phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Tri State Nissan responded

Thank you, C. Phillips, for your wonderful feedback! We're thrilled to hear that Todd provided you with a friendly and efficient service experience. It’s great to know that everything you requested was completed to your satisfaction and that the service was faster than expected. We appreciate your kind words and look forward to serving you again in the future. If you have any more needs or questions, don’t hesitate to reach out. Thanks again for choosing Tri-State Nissan!

August 19, 2024

I had a very good experience with the service staff at Tri State Nissan. What I wasn't happy about was the fact that we're now being charged 3% to use a credit card. My repairs were over $1200 so it add More

by SLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Tri State Nissan responded

Thank you for your feedback. We're delighted to hear that you had a positive experience with our service staff at Tri-State Nissan. However, we're sorry to learn about your frustration with the 3% credit card fee. We understand how unexpected fees can impact your overall experience, especially with a significant service bill. Your loyalty over the past 8 years is truly valued, and we’re genuinely sorry for any inconvenience this may have caused. We’ll be sure to pass your feedback along to our management team for review. If you have any further concerns or if there's anything else we can do to assist you, please don’t hesitate to reach out. Thank you again for bringing this to our attention, and we appreciate your continued support.

August 16, 2024

I took my car in and they had it diagnosed in a reasonable time frame. They ordered my parts and called me back to bring it in and get fixed. They fixed it and it is riding smoothly. I would recomm More

by holloman9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Tri State Nissan responded

Thank you so much for your fantastic review! We’re thrilled to hear that your car was diagnosed and repaired smoothly and efficiently. It’s great to know that Martin’s pleasant demeanor and expertise made your experience even better. We truly appreciate your recommendation and your trust in us. If you or your friends and family need any more assistance in the future, don’t hesitate to reach out. Thanks again for choosing Tri-State Nissan and for your kind words about Martin!

August 14, 2024

Great customer service. Would have liked more status updates if service wasn’t done as specified. Also a reminder on cc fees. 6k bill is $300 of charges. Not acceptable for More

by ANG.MAC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Tri State Nissan responded

Thank you for the awesome review!! I'm glad you enjoyed our customer service! But we'll try to work on better transparency. Thank you for your valuable feedback, and we will do our best to improve if you ever return!

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