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Tri State Nissan - Service Center

Winchester, VA

4.7
350 Reviews
Call Service Center (540) 667-6800

350 Reviews of Tri State Nissan - Service Center

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October 09, 2024

My complaints / concerns is that I was not fully listened to on my first visit (10/1). This made it necessary for me to spend a total of approximately 10 hours there on 2 different days (within a week). More

by jacksonbettyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Tri State Nissan responded

Thank you for sharing your concerns with us. We sincerely apologize for the frustrations and inconvenience you experienced during your recent visits. It’s clear that we fell short in a few key areas, and we deeply regret that you felt unheard during your first visit and had to return for additional service. We understand how valuable your time is, and we are sorry that the process took much longer than expected. It’s also unfortunate that the service dollars were not mentioned earlier, and that the limitation on usage was disappointing, especially given your loyalty to us over the past decade. We truly value your long-term relationship with us and want to ensure that your future visits are much smoother and more transparent. If there's anything we can do to further address these concerns or if you'd like to discuss this matter in more detail, please feel free to contact us directly. Your feedback helps us improve, and we are committed to making things right for you moving forward. Thank you again for your loyalty and for giving us the opportunity to address these concerns.

October 06, 2024

The waiting room is comfortable and I love not making an appointment because my schedule changes so often. Friendly service. More

by bfunk72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Tri State Nissan responded

Thank you so much for sharing your experience with us! We're glad to hear that you enjoyed our comfortable waiting room and appreciate the flexibility of not needing an appointment. We know schedules can change quickly, so we aim to make things as convenient as possible for you. Thanks again for your kind words and for choosing us for your service needs. We look forward to serving you again!

September 27, 2024

WORK WAS COMPLETED IN A TIMELY MANNER. ASSOCIATES WERE VERY HELPFUL AND NICE TO DEAL WITH. More

by RSMILLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Tri State Nissan responded

Thank you so much for your feedback! We're thrilled to hear that the work was completed in a timely manner and that our team was helpful and pleasant to work with. We always aim to provide a smooth and friendly experience for our customers, and it's great to know we delivered that for you. Thanks again for choosing Tri-State Nissan, and we look forward to assisting you in the future!

September 23, 2024

Martin recommended additional services to be performed at this service visit and explaining the recommendations. Work was performed within scheduled time. Happy with the performance of the service team. More

by LORE21VIRGINIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Tri State Nissan responded

Thank you so much for sharing your experience! We're absolutely thrilled that Martin went above and beyond to recommend additional services and thoroughly explain everything. It's wonderful to hear that everything was completed on time and that you're so happy with the service team's work! We truly appreciate your trust in Tri-State Nissan and can't wait to welcome you back for more exceptional service in the future!

September 14, 2024

The service was good, courteous. My only complaint during the detail the paint was nicked very badly in a spot. I called Skylar and informed her, i just havent had an opportunity t More

by JIM20283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Tri State Nissan responded

Thank you, Jim, for sharing your feedback with us. We're happy to hear that you received good and courteous service from our team, and we appreciate you mentioning Skylar's assistance. We're sorry to hear about the paint issue during your detailing and we appreciate your understanding as you plan to bring the vehicle back. Please don't hesitate to contact us when you're ready so we can ensure it's handled to your satisfaction. Thank you again for choosing Tri-State Nissan, and we look forward to resolving this for you!

September 04, 2024

Todd was super nice and the job was done in a good time. It was kind of costly but it had to be done. More

by RAEDUNFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Tri State Nissan responded

Thank you so much for sharing your experience! We're delighted to hear that Todd took great care of you and that the job was completed in a timely manner. We understand that some repairs can be costly, but we're glad we could get it done efficiently for you. We appreciate your trust in us at Tri-State Nissan and look forward to helping you with any future needs. Thanks again for your kind words!

September 04, 2024

Todd was great. He’s always courteous and shows a great attention to detail for his customers. More

by rob3391019
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Tri State Nissan responded

Thank you for taking the time to leave such a positive review! We're thrilled to hear that Todd continues to provide you with excellent service. His attention to detail and courteous demeanor are qualities we greatly value at Tri-State Nissan. We’re lucky to have customers like you who appreciate the dedication we strive to bring to every visit. Thank you once again, and we look forward to serving you in the future!

September 04, 2024

Tri-State Nissan is very professional courteous and caring they get the job done quickly I will return for good service More

by joesdarlene.lacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Tri State Nissan responded

Thank you so much for your kind words! We're delighted to hear that you found our team at Tri-State Nissan to be professional, courteous, and caring. It’s great to know that we could provide you with quick and efficient service. We truly appreciate your trust in us and look forward to welcoming you back for more great service in the future. Thanks again!

September 04, 2024

Service was good, friendly and efficient! Never a problem at Tri-State. Happy customer! Recommend! More

by ricktillmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Tri State Nissan responded

Thank you, Rick, for sharing your positive experience! We’re thrilled to hear that you consistently receive good, friendly, and efficient service at Tri-State Nissan. Your satisfaction is our top priority, and we're glad to know you’re a happy customer. We appreciate your recommendation and look forward to continuing to provide you with excellent service. Thanks again, Rick!

September 03, 2024

Kevin is OUTSTANDING! Every rep should model after Kevin’s example. You could not have a better rep. More

by LEWIS22602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Tri State Nissan responded

Thank you so much, Lewis, for your kind words! We're thrilled to hear that Kevin provided an outstanding experience for you. We truly value your feedback and couldn't agree more — Kevin is an exceptional representative, and we're lucky to have him. Your recommendation means the world to us, and we appreciate you taking the time to share your experience. Thank you again for choosing Tri-State Nissan, and we look forward to serving you again in the future!

Dec 03, 2024 -

Tri State Nissan responded

Thank you for the glowing review! We're thrilled that Kevin provided you with such outstanding service—he really sets the bar high for our team. It's also great to hear that you were happy with the service price transparency, workmanship, and overall service time. We appreciate your trust in Tri-State Nissan and look forward to serving you again

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