Back

Tri State Nissan - Service Center

Winchester, VA

4.7
350 Reviews

350 Reviews of Tri State Nissan - Service Center

Sort by
November 23, 2024

Upon arrival the attendant was polite and listened to me about my auto needs. He gave me an estimate cost and potential time for the service. When he made an error, it was immediately corrected. More

by john.hill0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Tri State Nissan responded

Thank you for sharing your experience with us! We're so glad to hear that our team provided attentive and polite service, taking the time to understand your auto needs and offering clear estimates. Mistakes can happen, but it's great to know that our team acted quickly to make things right. Your satisfaction and trust mean a lot to us, and we hope to see you again for your future service needs!

November 19, 2024

Employees were very knowledgeable and professional. I would use these employees again. Thank you very much. More

by ARTHURDLARSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Tri State Nissan responded

Thank you for your kind words! We're thrilled to hear that our team’s knowledge and professionalism made such a positive impression. We'll be sure to share your appreciation with them! We're grateful for the opportunity to assist you and look forward to serving you again in the future. Thank you for choosing us!

November 19, 2024

The service department was able to find the problem with my car quickly and had me on my way in a few hours. More

by AMYEBRYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Tri State Nissan responded

Thank you, Amy, for sharing your experience! We're so glad our service department could quickly diagnose the issue with your car and get you back on the road in just a few hours. Your satisfaction is our top priority, and we're thrilled we could deliver! If you need anything in the future, don't hesitate to reach out. Safe travels!

November 15, 2024

Everyone is very professional and concerned about the customer and keeping costs down. I’ll go back. More

by rwaconsult
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Tri State Nissan responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent service while being mindful of costs is important to us, and we're happy to know you felt that. We look forward to seeing you again for all your future service needs. Thanks for choosing Tri-State Nissan!

November 07, 2024

Very informative and got the parts the tires that I wanted. Did not try to sell anything additional. Gave me the information on any upcoming services but no pressure. More

by colemans
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Tri State Nissan responded

Thank you so much for sharing your experience with us! We're thrilled to hear that our service team at Tri-State Nissan provided you with the tires and parts you needed without any pressure to purchase additional items. It’s great to know that Martin Arellano and Josh Stogdale kept you informed about future services while respecting your preferences. We truly value your feedback and are glad that you found the experience informative and straightforward. Thank you once again for choosing Tri-State Nissan in Winchester, VA. We look forward to assisting you with any of your automotive needs in the future!

November 07, 2024

Attentive, friendly, and competent staff, quick service, thorough explanation of service, really great waiting area! More

by darinjbyrne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Tri State Nissan responded

Thank you so much, Darin, for taking the time to share your experience with us at Tri-State Nissan in Winchester! We’re thrilled to hear that you enjoyed attentive, friendly, and competent service from our team. Todd Kerns and Josh Stogdale are valued members of our staff, and it's fantastic to know they made a positive impact on your visit. We’re glad our quick service, transparent pricing, and thorough explanations met your expectations. We also appreciate your comments on our waiting area – we want every part of your experience to be comfortable and enjoyable! Thank you again for your high recommendation and for choosing Tri-State Nissan for your service needs. We look forward to assisting you again in the future! Safe travels!

October 20, 2024

Great as usual I especially like the video of the malfunctioning part you provided in the text More

by LEWIS22602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Tri State Nissan responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Tri-State Nissan, as always. We're glad you appreciated the video of the malfunctioning part; we believe it's an essential tool for transparency and understanding the service being performed. Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service in the future. If you have any more questions or need assistance, don't hesitate to reach out!

October 20, 2024

On time, professional and kept me updated on progress. Even found me a coupon to use More

by SHERIANDJEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Tri State Nissan responded

Thank you for your fantastic review! We're delighted to hear that you found our service to be timely and professional at Tri-State Nissan. Keeping our customers updated on their vehicle's progress is a priority for us, and we're glad you appreciated it. We're also happy that our team was able to find a coupon to help you save! If you ever need assistance in the future, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you again!

October 14, 2024

TriState has been the sole servicer to my Murano, for over 10 years. Bob Pressler is professional, knowledgeable, and friendly. Bob has always taken care of me, shows he cares, and provides superior cu More

by BSM96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Tri State Nissan responded

Thank you so much for your continued trust and loyalty to Tri-State Nissan over the past 10 years! It truly means the world to us to know that we've been your go-to service center for your Murano. We're especially thrilled to hear that Bob Pressler has taken such good care of you throughout the years. His professionalism, knowledge, and friendly demeanor are exactly what we strive for in delivering top-tier service to all our customers, and it’s wonderful to know that he’s made such a positive impact.

October 12, 2024

It was a quick service. And the smile and handshake with the hot mean looking guy was the best ! More

by thenry372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Tri State Nissan responded

Thank you so much for your kind words, We're delighted to hear that you had a quick service experience at Tri-State Nissan. Our team takes pride in providing efficient service, and it’s fantastic to know that the friendly smile and handshake from our team member made your visit even better! We truly appreciate your feedback, and it motivates us to continue delivering exceptional customer service.

...
4
...