Tri State Nissan - Service Center

Great service with knowledgeable staff helping from the time I dropped off the car, keeping me updated through the process and then checking out. time I dropped off the car, keeping me updated through the process and then checking out. More

I went for my complimentary maintenance, and last time was told my oil change was recommended at another 5K miles (I was at 12K), when it’s synthetic oil and was told by the dealership I purchased it at t was told my oil change was recommended at another 5K miles (I was at 12K), when it’s synthetic oil and was told by the dealership I purchased it at that I can go up to 10K miles. They changed the sticker. Today I go in, and I explain to Kevin (the service representative) who was fantastic and the only reason for 2 stars. He agrees to do the sticker for at least 7K miles. The sticker gets printed wrong - no biggie. I ask another representative for a new sticker and he tells me that they recommend 5K miles (which defeats the purpose of paying for synthetic IF I had been paying for it to go just as often) and then tells me that no, they cannot reprint the stickers. I tell him that the one other man did last time, so I was blatantly lied to, and then Kevin reprinted the sticker for me. To me, asking customers to come just as often for twice the price when synthetic is meant for you to go longer because it burns cleaner reads of a scam to make more money off customers who do not know any better. More

When I pulled up to service section to get an oil change, they took me right. Not a long wait, I didn’t catch his name, but the guy that took care of me was SUPER NICE! they took me right. Not a long wait, I didn’t catch his name, but the guy that took care of me was SUPER NICE! More

The work I needed to get done was warranty related. I had to order two parts and they came in at a reasonable time. The parts were also installed by this dealership and they did an excellent job. I had to order two parts and they came in at a reasonable time. The parts were also installed by this dealership and they did an excellent job. More

Ridge! The guy understands customer service. He is now my go to guy in the service department. He found a part for me that I had been trying to get for The guy understands customer service. He is now my go to guy in the service department. He found a part for me that I had been trying to get for over a year. Easy part that Nissan direct could not get right, they kept sending me the wrong part. Thanks Ridge! More

Thank you Kevin and Todd! Excellent service and great communication amongst us! Tri state Nissan continues to be above the rest of their competition. Shaun communication amongst us! Tri state Nissan continues to be above the rest of their competition. Shaun More

Kevin has been our mainstay at Tri State Nissan for years. He is the essence of professionalism, congeniality and practical knowledge. Kevin anticipates the needs of each of our vehicles and remember years. He is the essence of professionalism, congeniality and practical knowledge. Kevin anticipates the needs of each of our vehicles and remembers the service histories of each of them. Whether nearly antique or nearly brand new, Kevin looks after each of our four vehicles as conscientiously as he looks after each of us. In a time when so few things in life have been certain, the maintenance and servicing of our cars, SUV and truck have not added one iota of consternation to our distracted lives. We credit Kevin for this major benefit of our association with Tri State Nissan. More

Very friendly and courteous. Went over everything my car needed and when my car was due next service. Answered all concerns and questions I had with upcoming services. Great guy! needed and when my car was due next service. Answered all concerns and questions I had with upcoming services. Great guy! More

I pull at the gate for customer service. Tyler came to me very nice and polite, ask me what I needed. I had done on my vehicle oil change and Inspection. Took only two hours and was very quick service for a very nice and polite, ask me what I needed. I had done on my vehicle oil change and Inspection. Took only two hours and was very quick service for a Saturday. Welcome back again for more services. More

Every employee I encountered at Tri State Nissan was very kind and welcoming. Martin was very professional and took excellent care of me today. Thanks kind and welcoming. Martin was very professional and took excellent care of me today. Thanks More