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Tri State Nissan - Service Center

Winchester, VA

4.7
320 Reviews
Call Service Center (540) 667-6800

320 Reviews of Tri State Nissan - Service Center

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April 08, 2023

Martin was rude. I told the service department to do an oil change and after having my car all day, it didn’t happen. More

by MOMTOFOURBOYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Arellano
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2023 -

Tri State Nissan responded

I'm sorry to hear about your negative experience with our service department. We strive to provide top-notch customer service and it sounds like we fell short in your case. We take all feedback seriously and I would like to apologize for any frustration or inconvenience you may have experienced due to the miscommunication. Thank you for taking the time to leave your feedback and please don't hesitate to reach out to us directly.

April 08, 2023

My service was quick and easy. No appointment necessary. Minimal time in the waiting room. More

by JMJONESMHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2023 -

Tri State Nissan responded

Thank you for sharing your experience! We're glad to hear that your service was quick and easy, and that you didn't have to wait long in the waiting room. We strive to provide efficient and convenient service to all of our customers, and we appreciate your feedback. Don't hesitate to reach out to us if you have any further needs or concerns.

April 08, 2023

I love the service techniques and I don't have any problems when I take my car in for service or any kind of repair or oil change. My husband works for them as well and I definitely love the discount More

by RENEEPITTMAN400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2023 -

Tri State Nissan responded

Thank you for sharing your positive experience with the service department and for highlighting the benefits of having a discount through your husband's employment. We appreciate your patronage and hope to continue providing you with excellent service in the future.

February 15, 2023

The dealership was very good in getting my vehicle in and out the service writer excellent very good job More

by Charles.Harrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2023 -

Tri State Nissan responded

Charles Harrison, we really appreciate your feedback! THANKS!!! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 12, 2023

I have always had good service here and have been happy with my experience with tri-state Nissan. More

by sandycochran58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Tri State Nissan responded

Thanks. We're glad to hear you enjoyed your visit. We are so glad you found us to be a strong option among many excellent businesses in town. If you have any further questions, please give us a call. We're always happy to help!

February 11, 2023

I had to wait 3 hrs. for an "express" tune-up. Not happy about that since I'm a working man whose time is VIP. The Service Mgr.was polite & pleasant. Kudos for that !! More

by KIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Riggleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2023 -

Tri State Nissan responded

Hi Kix, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We will take your feedback into account as we work toward improving the way we do business. Our goal and commitment is to deliver 100% customer satisfaction. Nothing else will do.

February 11, 2023

I always get great service in a timely manner. The late hours are so convenient for me. More

by Becky Price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Tri State Nissan responded

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 10, 2023

I waited 2 hours for an oil change and tire rotation. Was charged $15 more than the last time, reason prices went up. For the second service in a row they did not use my points even though I told them wh More

by juunebug8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My service assistant is not listed
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Feb 15, 2023 -

Tri State Nissan responded

Thanks, We appreciate all reviews and you giving us a chance to improve by providing us with this feedback. Our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

February 10, 2023

They are very quick ,and everyone is always pleasant. Martin has helped me and keeps me informed. More

by Patsyg15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Tri State Nissan responded

Thank you again for taking the time to let us know how we did. We are so glad you found us to be a strong option among many excellent businesses in town. We hope you have a great day!

February 10, 2023

I have never had a bad experience, if I ever upgrade my car I know were Togo for my next car sales and service are great More

by marthaed499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Tri State Nissan responded

Marthaed499, thank you for your kind review; we are happy to pass along your comments to the team here at Tri-State Nissan!

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