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Tri State Nissan - Service Center

Winchester, VA

4.7
321 Reviews
Call Service Center (540) 667-6800

321 Reviews of Tri State Nissan - Service Center

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April 22, 2023

Great customer service! My issue was looked at in a timely manner and it was resolved. More

by RIDENTEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that you had a great service experience with us and that we were able to provide you with fast and efficient service. We believe in treating our customers with respect and honesty, and we're glad that we were able to exceed your expectations. Thank you for recommending us to others and for trusting us with your vehicle service needs. We look forward to continuing to serve you in the future.

April 22, 2023

She was very rude and unprofessional from the start. Didn’t look at me when she spoke to me and then forgot to come get me when my service was done, I only knew my car was done because I got an email a More

by ROSITINO05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Tri State Nissan responded

We're sorry to hear that your recent experience with us did not meet your expectations. We strive to provide our customers with the best service possible, and it's disappointing to hear that you were not treated with the respect and professionalism that we expect from our team. We apologize for any inconvenience caused by the delay in notifying you about the completion of your service. We take your feedback seriously and will address this issue with our team to ensure that we provide better service in the future. We appreciate your business and hope to have the opportunity to serve you better in the future.

April 22, 2023

Kevin is an outstanding service advisor. He always provides TOP NOTCH Service at each of my visits More

by lachenm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that Kevin provided you with outstanding service and that you've consistently had top-notch experiences during your visits to our dealership. We believe in treating our customers with respect and honesty, and we're glad that we were able to exceed your expectations with the service Kevin provided. Thank you for choosing us as your dealership and for taking the time to leave us a review. We look forward to continuing to serve you and your vehicle in the future.

April 20, 2023

Everything went as expected. Will come back for service. Lounge was nice and clean. Thank you More

by misslucky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're pleased to hear that everything went smoothly during your visit and that you found our lounge to be nice and clean. Our team is committed to providing our customers with the best service possible, and we're glad that we were able to meet your expectations. Thank you for choosing us as your dealership for your service needs, and we look forward to welcoming you back for your next visit.

April 20, 2023

They always do a very thorough job checking over my vehicle. I also like how late they are open, easy to go after work. More

by erika.e73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2023 -

Tri State Nissan responded

Thank you for taking the time to share your experience with us. We are glad to hear that you are satisfied with the thorough job our team does in checking over your vehicle. We also understand how important it is to have convenient service hours, and we are happy to offer late hours to accommodate our customers' busy schedules. Thank you for choosing us for your vehicle's maintenance needs, and we look forward to seeing you again in the future.

April 20, 2023

Whole vehicle shook when I applied brakes. Got me in right away for a brake job More

by russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Tri State Nissan responded

Thank you for sharing your experience with us. We are glad to hear that we were able to get you in for service promptly and address the issue with your brakes. Our team strives to provide efficient and effective service to all of our customers. We appreciate your business and hope to see you again for any future automotive needs.

April 19, 2023

No problems encountered. Fast and efficient service without the need for an appointment. No pressure to have unneeded maintenance performed. More

by pdgrubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're glad to hear that our team provided fast and efficient service without pressuring you into any unnecessary maintenance. We appreciate your business and hope to see you again soon!

April 19, 2023

Martin Arellano is a pleasure to work with. He's conscientious, courteous, and professional. My truck-recall repair was completed an hour ahead of the estimated job time. It's well worth the d More

by raymondart3
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Tri State Nissan responded

Thank you for sharing your positive experience with Martin and the team at Tri State Nissan! We're thrilled to hear that your recall repair was completed quickly and that you were pleased with Martin's service. We appreciate your business and look forward to serving you again in the future!

April 19, 2023

Was very helpful with the service of getting my oil change and was efficient in the time it took. More

by dgconner60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Tri State Nissan responded

Thank you for taking the time to leave us a positive review! We're glad to hear that our team was helpful and efficient in servicing your vehicle's oil change. We always strive to provide the best possible service to our customers, and we're happy to have met your expectations. We look forward to serving you again in the future!

April 18, 2023

I take my car to this dealership only they are fast with service and turnaround More

by ACFD104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Tri State Nissan responded

Thank you for sharing your positive experience with the dealership's service department! We're glad to hear that you're satisfied with the speed of service and turnaround time. Our team strives to provide efficient and timely service to all of our customers, and we're happy to know that we were able to meet your expectations. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We appreciate your business and look forward to serving you again in the future.

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