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Tri State Nissan - Service Center

Winchester, VA

4.7
321 Reviews

321 Reviews of Tri State Nissan - Service Center

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May 12, 2023

thank you very good thank very much ok 15 word thank thank you very much More

by MASTERSON.PAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Tri State Nissan responded

You're welcome! We appreciate your kind words and look forward to serving you again in the future.

May 12, 2023

Was in and out very quickly for an oil change in a tire rotation. Thats what I like. In and out. More

by pamela_cross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Shaw
May 15, 2023 -

Tri State Nissan responded

Thank you for sharing your positive experience with us! We're glad to hear that you were able to get in and out quickly for your oil change and tire rotation. We appreciate your business and hope to see you again soon for your vehicle's maintenance needs.

May 09, 2023

I love the service and how nice everyone is, I will definitely buy my next vehicle from you More

by d.dennis.06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Shaw
May 10, 2023 -

Tri State Nissan responded

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team and that you appreciate our commitment to exceptional customer service. We would be honored to help you find your next vehicle when you are ready, and we look forward to serving you again in the future!

May 10, 2023 -

d.dennis.06 responded

I love my Nissan Rogue that I purchased from your dealership and everyone went out of their way during the purchasing process!!!!

May 05, 2023

Dealership is great but your place in Cincinnati that I mail my payment to is terrible More

by Randyjthomas911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Shaw
May 08, 2023 -

Tri State Nissan responded

Thank you for your review! We're thrilled to hear that you had a great experience with us at the dealership. Our team takes pride in providing exceptional service, and it's great to know that we met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

May 05, 2023

Bob was very professional. He was courteous and attentive. Definitely an asset to Tri-State Nissan!! More

by ASOURS202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Tri State Nissan responded

Thank you for your kind words! We're thrilled to hear that Bob provided you with professional, courteous, and attentive service during your visit with us. Our team takes pride in providing exceptional customer service, and it's great to know that Bob went above and beyond to make your experience a positive one. We appreciate your business and your kind words, and we'll be sure to pass along your compliments to Bob. Thank you again for choosing Tri-State Nissan, and we look forward to serving you in the future!

May 05, 2023

You all were very professional, and really friendly, and knowledgeable, I will always bring my Nissan to you all. Great job. Thanks 👍 More

by WOLFEDONNA91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Tri State Nissan responded

Thank you so much for your kind words and for choosing us for your Nissan service needs! Our team takes pride in being professional, friendly, and knowledgeable, and we're thrilled to hear that we met your expectations. We appreciate your loyalty and trust in us and look forward to continuing to provide you with the outstanding service you deserve for years to come. Thanks again for the great review!

May 02, 2023

Apparently Nissans technology out paces the service techs at Tri State Nissan. Brought my car in for an oil change and tire rotation. The back passenger tire was 3 lbs low when I brought it in. When I lef More

by ckeyser06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Riggleman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Tri State Nissan responded

We apologize for the inconvenience you experienced during your recent visits to our dealership. We take our customers' concerns seriously and we regret that we were not able to meet your expectations. Regarding the tire rotation and oil change, we apologize for not meeting your expectations. We assure you that our technicians receive training on the latest Nissan technology, and we take tire rotations seriously. We will investigate this matter further. With regard to your Rogue's AC, we are sorry that we were not able to resolve the issue during your visit. Our technicians use advanced diagnostic tools to identify and address issues with our customers' vehicles. However, in this case, we were unable to replicate the issue you were experiencing, and we understand how frustrating that can be. We appreciate your feedback and we take it seriously. It is our goal to provide our customers with the best possible experience, and we apologize that we fell short in your case. If you have any further concerns, please do not hesitate to contact us. Thank you for choosing Tri-State Nissan, and we wish you all the best with your new Toyota.

April 30, 2023

This us to be my go to place for buying vehicles and service work. But my last many experiences have left me wondering. This place is QUICK to rip you off and when you bring it up they shrug it off and More

by jason@jcs-homeservices.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kerns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brown
May 01, 2023 -

Tri State Nissan responded

Thank you for taking the time to provide feedback about your experience with us. We are always hard at work to ensure our team delivers on our brand promise, and every customer has a positive experience. We will consider your feedback as we work toward improving how we do business. If you have a moment, please contact the Service Manager at 540-667-6800 or via email at contact.us@tristatenissan.com with more details about your recent visit. Our goal and commitment is to deliver 100% customer satisfaction. Nothing else will do.

April 27, 2023

Great people to work with, very professional. They always have my best interest first. I always look forward to seeing them. More

by sportsplus.jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Tri State Nissan responded

Thank you for taking the time to leave a positive review! We are thrilled to hear that you had a great experience with our team and that they always put your best interest first. Our staff takes pride in providing exceptional customer service and ensuring our customers' satisfaction. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

April 26, 2023

I brought my car in for general maintenance. When I checked the work sheet as to what service was competed on my car I notice one task was to wash the car. When I got home I noticed my car was More

by barrwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Siebert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Tri State Nissan responded

Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the delay in washing your car after your general maintenance service. We take customer satisfaction very seriously and we understand that timely and efficient service is important. We appreciate your feedback and will use it to improve our service going forward. Please do not hesitate to reach out to us if you have any further concerns or questions. We appreciate your business and hope to have the opportunity to serve you again in the future.

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