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Tri State Nissan - Service Center

Winchester, VA

4.7
340 Reviews
Call Service Center (540) 667-6800

340 Reviews of Tri State Nissan - Service Center

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July 06, 2023

Smooth transaction. In & out quickly. I was there about one-half hour. Pleasant environment & staff. More

by DCW46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Tri State Nissan responded

Thank you for your mind-blowing five-star review!! We strive to be the In-N-Out of Vehicle Service, minus the burgers and fries. But I bet our service gave you and your vehicle such an adrenaline rush of joy that you felt better than if you ate fast food! Thank you for choosing Tri-State Nissan. Come back again for some more In-N-Out service! Have a marvelous week and weekend!!

July 06, 2023

Bob explained everything my car needed, was efficient and polite. He is certainly is an exemplary employee. He made my visit enjoyable. More

by Mckpw
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Tri State Nissan responded

Thank you for your terrific five-star review!! I'm thrilled you found Bob transparent, efficient, polite, and exemplary. That is how each of us at Tri-State Nissan strives to be. We want your experience to be not just enjoyable but euphoric! Thank you for recommending us. Have a tremendous day!

July 03, 2023

My car system was not reset and every day I get in I need to select ok twice for the maintenance that it is still suggesting I do. More

by marna.swisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Tri State Nissan responded

Oh no, it sounds like your car is persistent with its maintenance reminders! We apologize for the inconvenience. Don't worry, though. We'll help you tame that reminder beast and get your car system reset. Just swing by our dealership, and our expert team will handle it. Soon, you'll say "goodbye" to those nagging messages and "hello" to a smooth and hassle-free ride. We appreciate your patience, and we'll get you back on track in no time!

July 02, 2023

Great service, but wonder if they used full synthetic as I wanted for my oil change More

by kts2531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Tri State Nissan responded

Thank you for your breathtaking five-star review! We always strive for great service and want to satisfy our customers every visit. Thank you for recommending us! Here at Tri-State Nissan, we value diligence, honesty, and timeliness and carry professionals. I'm sure we gave you the right oil for your car! Please come again, and remember, Tri-State Nissan is here for you!

July 02, 2023

Great service, done right the first time, professional and friendly staff, good quality work and pricing More

by LUCENT168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Shaw
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Jul 03, 2023 -

Tri State Nissan responded

Thank you for your astonishing five-star review!! I'm so blessed that you found Tri-State Nissan to be an amazing place to bring your car! Thank you for choosing us, and I can't wait to welcome you back and make your next experience a glorious paradise!

July 02, 2023

Way too long to wait for an inspection. They should let you know up front. More

by jckerns2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jul 03, 2023 -

Tri State Nissan responded

We apologize for the longer-than-expected wait time for your inspection. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We'll improve our communication and provide more explicit expectations regarding wait times in the future. Thank you for choosing our service, and we hope to have the opportunity to serve you again soon with a faster and more efficient experience!

July 01, 2023

Skylar was very easy to work with and she kept me informed about the progress of the work and also what services will be needed soon, so I can plan and budget. More

by jmh0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Tri State Nissan responded

Thank you for the five-star review! I'm so happy you found Skylar and our service department to be legendary in every aspect! Thank you for choosing us, and I can't wait to make your next service experience six stars each!!

June 30, 2023

Always so helpful, completed oil change and states inspection, thank you. See you next time, tk More

by teresa.KREIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Check out lady always helpful
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Jul 03, 2023 -

Tri State Nissan responded

Thank you for your mind-blowing five-star review! I'm so animated that you found us helpful and smooth with your inspection and oil change. It's so warming to have a wonderful and mutual relationship of trust and loyalty between customers and ourselves. And that's right: we will see you next time! And we'll make your next journey genuinely fantastic!

June 29, 2023

Fast and professional service. Took me right in upon arrival and gave me a warm welcome More

by TIMSTOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2023 -

Tri State Nissan responded

Thank you for the extraordinary five-star review! At Tri-State Nissan, we always aim for fast and professional service with a warm and friendly disposition. It seems like we hit the bullseye! Thank you for choosing us! I can't wait to make your next experience even better!

June 22, 2023

My visit in the service department in Winchester Va, always great. my service Advisors, mr Bob and another guy waited on me there was excellent services always. Very efficient and concern about their c More

by SARAJOHNSON4198
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2023 -

Tri State Nissan responded

Wow! It sounds like you had a fantastic experience at the service department in Winchester, VA! Mr. Bob and his teammate went above and beyond to provide you with excellent and efficient service, showing genuine care for their customers. It's always a relief when you find a dealership that truly values your satisfaction and takes great care of your vehicle. Cheers to Mr. Bob and his colleague for being the superheroes of customer service, and here's to many more worry-free visits to the Nissan dealer in Winchester, where we've got your back! 🌟🚗💨

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