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321 Reviews of Tri State Nissan - Service Center
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June 22, 2023
My visit in the service department in Winchester Va, always great. my service Advisors, mr Bob and another guy waited on me there was excellent services always. Very efficient and concern about their c always great. my service Advisors, mr Bob and another guy waited on me there was excellent services always. Very efficient and concern about their customers. I would always be thankful for their excellent service and helping me keep my vehicle in great shape. I would rate these two guys a ten plus an outstanding. I never like going to Marlowe height service department in Maryland. . So glad I found Nissan dealer services department in Winchester Va they care about their customers. Thank God for two gentlemen’s that waited on me. I always pray I don’t have go to dealer on branch Ave in Maryland anymore for service they are the pits. Thanks for great services in Winchester. More
by SARAJOHNSON4198
Verified Customer
June 21, 2023
This place has the absolute worst customer service I have experienced in years. I have been experiencing an ongoing issue with my brakes and this dealership has been unwilling/unable to resolve my problem. A experienced in years. I have been experiencing an ongoing issue with my brakes and this dealership has been unwilling/unable to resolve my problem. Almost zero communication. The experience and service was so bad I complained to the General Manager and Service Director with zero response. Absolutely atrocious customer service to say the least. In addition to this, the service employee we dealt with was rude, condescending and unprofessional. I waited for 5 hours seeing him walk by multiple times while in the waiting room. I finally went to his desk only to be told they had not worked on my vehicle at all because they were waiting on a call from Nissan to see if they would warranty my brakes. I am in the process of trying to escalate my issue and complaint up the chain of management and will be contacting Nissan customer relations if I continue to be ignored by this organization. As a lifetime Nissan customer, I am at a total loss. I have never seen customer service this bad. More
by Virginiaguy76
June 08, 2023
Great service and solid people I would recommend Tri State Nissan for automotive work on any vehicle State Nissan for automotive work on any vehicle More
by BIGEDDIKE
June 08, 2023
I didn't get communication about my vehicle's service delay, I hope during my next scheduled service there will be better feedback concerning the progress of my service delay, I hope during my next scheduled service there will be better feedback concerning the progress of my service More
by jkosnosky
Employees Worked With
June 07, 2023
Very easy to work with sales staff was awesome as well as maintenance staff.great dealership maintenance staff.great dealership More
by clsccarman
June 07, 2023
The dealership and Martin were both extremely accommodating in servicing my car without an appointment. As always everyone was friendly and helpful! accommodating in servicing my car without an appointment. As always everyone was friendly and helpful! More
by elizabeth.liechty
Employees Worked With
May 31, 2023
Quick and efficient service, always my go to for car repairs or service. Pleasant people to deal with also. repairs or service. Pleasant people to deal with also. More
by rcarlene98
Employees Worked With
May 31, 2023
Just like the Great customer service and work the dealership provides. Thank you for support. dealership provides. Thank you for support. More
by RLINDVIG0
May 29, 2023
I cant understand why fog lights which I never used need to be a part of the inspection process. to be a part of the inspection process. More
by TSKDIX
Employees Worked With
May 28, 2023
Theys work very fast and my experienci is very good and recomend at my fryends buy with triestatenissan recomend at my fryends buy with triestatenissan More
by CHIVO.2MIS
Employees Worked With
