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Tri State Nissan - Service Center

Winchester, VA

4.7
321 Reviews

321 Reviews of Tri State Nissan - Service Center

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December 31, 2023

Great truck inspection, quicker time in and out than expected. I get reliable service at this dealership! More

by 4ALGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Tri State Nissan responded

4algers, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

December 31, 2023

This dealership is always professional and pleasant. I would highly recommend anyone needing work done to there vehicle to go here. More

by j_hindman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Shaw
Jan 10, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

December 30, 2023

Very pleasant experience. Promised as he said. Thank you so much Todd for your quick service and great experience. More

by bjnetzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Tri State Nissan responded

Bjnetzer, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

December 28, 2023

Was disappointed in the past but with new management, I feel supported and appreciated. Thanks to them recently, I was able to get the solution to the ticking that was going on with my heater. It was hard More

by ddburrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Strosnider
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young mechanic who is in school training while working. Don't know his name but thanks to him and his warm personality.
Jan 09, 2024 -

Tri State Nissan responded

Ddburrow, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

December 20, 2023

We Always receive first class white glove service. Bob is the best. We will always bring our cars to TriState because of him! More

by VALENTINE.LISBOA83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2023 -

Tri State Nissan responded

Valentine.lisboa83, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

December 15, 2023

Pleasantly surprised that my parts were in stock…had to replace a lost key fob with More

by nancymount
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts dept
Dec 20, 2023 -

Tri State Nissan responded

Hello Customer, We appreciate your feedback and your optimism with our parts and service department. We are happy that you found satisfaction in our customer service ability's. Our Team works very hard everyday to ensure every customer's complete satisfaction with their service appointment. Nissan will be reaching out requesting you to answer a detailed survey in customer satisfaction. Please feel free to let them know how truly amazing the staff are here at Tri-State Nissan. Thank you for being a valued Nissan customer.

December 13, 2023

Fast and efficient, excellent customer service, friendly staff and they answer all questions and try to help in any way they can. More

by tattoo_tim76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Tri State Nissan responded

Hello valued customer, We are very happy to hear that our team was on top of their game in customer service satisfaction. Thank you for your review and 5 star rating. It is certainly a pleasure serving every single customer. We truly want every customer to know how important they are to us. Also, Nissan will be reaching out to you with a detailed survey of your customer service experience here with us. Please feel free to let them know how well our team did in customer service satisfaction and representing their brand name. Thank you for being a valued Nissan customer.

December 11, 2023

Came in because I had hit some road debris that had knocked the plastic underneath loose, and they fixed that and did an oil change and I was on my way in less than an hour... which was most excellent! More

by jerribrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Tri State Nissan responded

Hello Jerri, We want to Thank you so much for your positive words in regards to our service department. They are truly very helpful and courteous. We see how hard they work everyday to give each customer the most successful service visit. Each customer deserves to leave here fully satisfied in the end result of their service request. Also, thank you for the 5 star rating to go along with your positive words. Per Nissan you will soon receive a detailed survey in regards to your advisors customer service skills. We ask you to please let Nissan know how well Miss Skylar represented Nissan's brand as well as Tri-states personal satisfaction. Thank you for continuing as a member of our valued customer family.

December 08, 2023

Skyler met me at the door, got the truck in, in less than a minute. I am a return customer so all my info is on file so using the vehicle information she looked it up and I was off to lunch in less than a m More

by hugh2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Siebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Strosnider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Tri State Nissan responded

Wow! Skyler and our team at Tri-State Nissan are overjoyed by your amazing feedback! We're delighted to have you as a return customer, and it's fantastic to hear that Skyler's efficiency and attention to detail made your experience seamless. Providing quick and thorough service is a priority for us, and we're thrilled that we could meet your expectations. Thank you for taking the time to share your positive experience, and we look forward to serving you again in the future. Safe travels, and thanks for choosing Tri-State Nissan!

December 04, 2023

Service repairs are extremely high! ! Oil changes are good. Tire rotation and minor, I mean very minor work is okay anything else shop around. More

by ZSCOTT2
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Tri State Nissan responded

We appreciate your feedback! We're glad to hear that you're satisfied with our oil changes, tire rotations, and minor services. We understand that service costs are an important consideration, and we're always looking for ways to provide value to our customers. If you ever have specific concerns or would like to discuss pricing, please don't hesitate to reach out. We're here to help, and your input is valuable as we strive to improve our services. Thank you for choosing us, and we hope to continue serving you for all your automotive needs.

Dec 15, 2023 -

Tri State Nissan responded

Hello Customer, We appreciate the review and rating. We would like to let you know that when it comes to and service work either minor or major we take our time to ensure your vehicle is getting the best quality parts and labor. Our parts are Genuine Nissan parts which do seem a little more costly but they are the best you can buy for the Brand. As well as our technicians are Nissan Certified and continue to work hard maintaining the qualifications required to do so. We apologize that it may seem a lot sometimes but we reassure you that our work is worth the money. We hope you have a good day. Thank you for being a Nissan Valued Customer.

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