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Tri State Nissan - Service Center

Winchester, VA

4.7
321 Reviews
Call Service Center (540) 667-6800

321 Reviews of Tri State Nissan - Service Center

Sort by
January 27, 2024

Nothing against service department; just wish the service wasn’t so expensive. I paid more than what car is worth. My dealership in Fairfax does always wash my vehicles when I bring them in for service and t More

by MUSSELMAN70
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Tri State Nissan responded

Hello, We apologize for your dissatisfaction and lack of communication. I has become a very expensive world we live in today and those prices continue to grow. We acknowledge your concerns and this will be passed along to whom can possibly assist you further. However, Thank you for the rating and honest review. We value your feed back.

January 24, 2024

This is a great place to service your vehicle. The work was done in a timely manner. More

by BETHACASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly at 540-771-3016

January 21, 2024

Very professional, prompt, keeps you updated during the process, answers all questions in detail. Suggest needed maintenance More

by allancarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

January 21, 2024

Skylar and the Nissan staff did a great job. I will return in the future for required maintenance. Beyond outstanding. Nate More

by NPREZZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

January 19, 2024

Service good. Prices exorbitant. Up sale approach is offensive and uncalled for. But it is what it is. More

by LARRYTHOMPSON0
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Tri State Nissan responded

Larrythompson0, thank you for your kind review; we are happy to pass along your comments to the team here at Tri-State Nissan! We sincerely apologize for you feeling offended and your right it is uncalled for. I will make sure that this does not go un acknowledged. To the rest I'm super glad you had a good sales visit, our mission is to make the next one exceptional. Please be on the look out for Nissan's survey email sent directly from Nissan in regards to your customer service experience. Please let them know how we are are doing and how well we are representing their Vehicle Brand. We appreciate your review rating. Thank you for being a valued Member of Tri-Sates Customer Family.

January 16, 2024

Mike Brown was very professional and personable. He listened to us and wasn’t “pushy”. We’ve always been happy with the sales and service depts at Tri-State. More

by monaashby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brown
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Jan 20, 2024 -

Tri State Nissan responded

Monaashby, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

January 06, 2024

Thank you for taking care of this car. It means a lot to me that a dealership gives quality service. More

by MEnck34493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Tri State Nissan responded

Menck34493, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

January 06, 2024

The last couple invoices say I got a car wash…didn’t happen. In addition, upon checking out and paying the huge bill for maintenance, I was notified that my lug nuts should be changed. You guys are the More

by DOGFATHERX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Tri State Nissan responded

Hello Nissan Customer, I am sorry to hear of your unhappiness. My name is Jennifer Stead I am the Owner Loyalty Manager here at Tri-State Nissan. I understand the frustration of your situation and I am going to do a little research on it for you and see what we can do to remedy this situation as best we can. Please have a little patience as it might be end of business day before I am able to give you an update. Thanks for your honest review. We appreciate you being a valued Nissan Customer.

January 05, 2024

Martin is the best. Still have some services to do, but he has explained these very well. More

by RBRYAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

January 03, 2024

Fast and reliable. Very accommodating and cleared any confusions. Will come back again of course More

by jay_carizon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

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