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Tri State Nissan - Service Center

Winchester, VA

4.7
340 Reviews

340 Reviews of Tri State Nissan - Service Center

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February 21, 2025

There were courteous and finished the job in a timely manner. I also had a minor thing and they fixed it with no issues. More

by TREVOR_TIERNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

My car broke down in a remote area and I called Josh after not being able to find a mechanic anywhere nearby. My car had been serviced the week before and I thought the service might have been related More

by dcufan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Staff was super helpful and pleasant the waiting area was comfortable and clean loved how I was updated about my vehicle while it was being serviced More

by LAURAPRIEMER0415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C. Foreman was the best
Feb 20, 2025 -

Tri State Nissan responded

Thank you so much for your wonderful review! We’re absolutely thrilled to hear that our staff was helpful and pleasant during your visit. Keeping our waiting area comfortable and clean is just one of the many ways we strive to exceed expectations, so we’re glad you enjoyed it! We also love that you appreciated the service updates—keeping our customers informed is a top priority. We truly appreciate your support and look forward to providing you with another fantastic experience in the future. Thanks again for choosing us!

February 08, 2025

A great experience. Vehicle was completed in a very timely matter. They answered all my questions More

by linda.kaye2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Tri State Nissan responded

Linda, thank you so much for sharing your experience with us here at Tri-State Nissan in Winchester! We're thrilled to hear that your vehicle service was completed in a timely manner and that all your questions were thoroughly answered. Our team is committed to providing exceptional service to our valued customers in Winchester and the surrounding areas. We truly appreciate your kind words and look forward to assisting you again in the future. Drive safely!"

February 04, 2025

Dealership service department was very helpful. Area was clean and well organized. All staff was friendly and attentive to my questions. More

by rebert2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Tri State Nissan responded

Thank you for your thoughtful review! We're so glad to hear that our service team was helpful and that you found the dealership clean, organized, and welcoming. Martin and the rest of the team strive to provide top-tier service, and your feedback lets us know we’re on the right track! If there’s anything we can do to turn that 4-star experience into a 5-star one next time, we’d love to hear your thoughts. We appreciate your recommendation and look forward to serving you again!

February 03, 2025

The service center was very polite and efficiently completed the work while I waited in the dealership lobby area. More

by jebs
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Tri State Nissan responded

Thank you for sharing your experience! We're glad to hear that our service team provided polite and efficient service while you waited. Martin and the rest of our team appreciate your support. We look forward to serving you again in the future!

January 23, 2025

Most times it takes forever, but this time was quick. Thanks for the faster service. More

by squirt004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Siebert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stebbins Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Kethley
Jan 26, 2025 -

Tri State Nissan responded

Thank you for taking the time to leave a review! We truly appreciate your feedback, and we're happy to hear that your most recent visit was quicker than usual. We're always working to improve our service speed and efficiency, and it's great to know we met your expectations this time. We'll continue to work hard to make every visit as smooth and quick as possible. Thank you for choosing Tri-State Nissan!

January 20, 2025

They always take good care of me and my vehicle. It is my favorite dealership. More

by DIXBEAN
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Tri State Nissan responded

Thank you so much for your kind words! We're thrilled to hear that we’ve earned your trust and that you always feel well taken care of. It's our goal to provide excellent service, and we’re happy to know that Todd, Skylar, and Devin made a positive impact during your visits. We truly appreciate your loyalty, and we look forward to continuing to serve you and your vehicle for many years to come!

January 17, 2025

I was able to get a quick response on the phone, then quick response to getting some car techs out to replace my battery. Within a short time I was fixed and car ready to go. We have used Tri State sever More

by ALLAN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Tri State Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that we could provide a quick and efficient solution to replace your battery and get you back on the road. It means a lot to us that you've trusted Tri-State Nissan for several years and even purchased two vehicles with us—your loyalty is greatly appreciated. Todd and the entire team are always here to ensure your experience is as smooth as possible. If you ever need anything, don’t hesitate to reach out! Best regards, The Tri-State Nissan Team Winchester, VA

January 16, 2025

Everything was on time and all set and issue was diagnosed and resolved on spot that’s awesome. Highly recommend Tri-State Nissan Winchester. More

by munazafq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Tri State Nissan responded

Thank you so much for your wonderful review! We're absolutely thrilled to hear that your experience at Tri-State Nissan in Winchester was so seamless and efficient. It’s fantastic to know that the issue was diagnosed and resolved on the spot! Our team—Kevin, Todd, Martin, Bob, Josh, and Skylar—will be excited to hear your kind words. We are truly committed to providing top-notch service and exceeding expectations, and your feedback is a true reflection of that. Thank you again for recommending us, and we look forward to serving you in the future!

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