Tri State Nissan - Service Center

Tri State Nissan responded

Thank you so much for sharing your experience with us! We're thrilled to hear that our service team at Tri-State Nissan provided you with the tires and parts you needed without any pressure to purchase additional items. It’s great to know that Martin Arellano and Josh Stogdale kept you informed about future services while respecting your preferences. We truly value your feedback and are glad that you found the experience informative and straightforward. Thank you once again for choosing Tri-State Nissan in Winchester, VA. We look forward to assisting you with any of your automotive needs in the future!

Tri State Nissan responded

Thank you so much, Darin, for taking the time to share your experience with us at Tri-State Nissan in Winchester! We’re thrilled to hear that you enjoyed attentive, friendly, and competent service from our team. Todd Kerns and Josh Stogdale are valued members of our staff, and it's fantastic to know they made a positive impact on your visit. We’re glad our quick service, transparent pricing, and thorough explanations met your expectations. We also appreciate your comments on our waiting area – we want every part of your experience to be comfortable and enjoyable! Thank you again for your high recommendation and for choosing Tri-State Nissan for your service needs. We look forward to assisting you again in the future! Safe travels!

Tri State Nissan responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Tri-State Nissan, as always. We're glad you appreciated the video of the malfunctioning part; we believe it's an essential tool for transparency and understanding the service being performed. Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service in the future. If you have any more questions or need assistance, don't hesitate to reach out!

Tri State Nissan responded

Thank you for your fantastic review! We're delighted to hear that you found our service to be timely and professional at Tri-State Nissan. Keeping our customers updated on their vehicle's progress is a priority for us, and we're glad you appreciated it. We're also happy that our team was able to find a coupon to help you save! If you ever need assistance in the future, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you again!

Tri State Nissan responded

Thank you so much for your continued trust and loyalty to Tri-State Nissan over the past 10 years! It truly means the world to us to know that we've been your go-to service center for your Murano. We're especially thrilled to hear that Bob Pressler has taken such good care of you throughout the years. His professionalism, knowledge, and friendly demeanor are exactly what we strive for in delivering top-tier service to all our customers, and it’s wonderful to know that he’s made such a positive impact.

Tri State Nissan responded

Thank you so much for your kind words, We're delighted to hear that you had a quick service experience at Tri-State Nissan. Our team takes pride in providing efficient service, and it’s fantastic to know that the friendly smile and handshake from our team member made your visit even better! We truly appreciate your feedback, and it motivates us to continue delivering exceptional customer service.

Tri State Nissan responded

Thank you for sharing your concerns with us. We sincerely apologize for the frustrations and inconvenience you experienced during your recent visits. It’s clear that we fell short in a few key areas, and we deeply regret that you felt unheard during your first visit and had to return for additional service. We understand how valuable your time is, and we are sorry that the process took much longer than expected. It’s also unfortunate that the service dollars were not mentioned earlier, and that the limitation on usage was disappointing, especially given your loyalty to us over the past decade. We truly value your long-term relationship with us and want to ensure that your future visits are much smoother and more transparent. If there's anything we can do to further address these concerns or if you'd like to discuss this matter in more detail, please feel free to contact us directly. Your feedback helps us improve, and we are committed to making things right for you moving forward. Thank you again for your loyalty and for giving us the opportunity to address these concerns.

Tri State Nissan responded

Thank you so much for sharing your experience with us! We're glad to hear that you enjoyed our comfortable waiting room and appreciate the flexibility of not needing an appointment. We know schedules can change quickly, so we aim to make things as convenient as possible for you. Thanks again for your kind words and for choosing us for your service needs. We look forward to serving you again!

Tri State Nissan responded

Thank you so much for your feedback! We're thrilled to hear that the work was completed in a timely manner and that our team was helpful and pleasant to work with. We always aim to provide a smooth and friendly experience for our customers, and it's great to know we delivered that for you. Thanks again for choosing Tri-State Nissan, and we look forward to assisting you in the future!

Tri State Nissan responded

Thank you so much for sharing your experience! We're absolutely thrilled that Martin went above and beyond to recommend additional services and thoroughly explain everything. It's wonderful to hear that everything was completed on time and that you're so happy with the service team's work! We truly appreciate your trust in Tri-State Nissan and can't wait to welcome you back for more exceptional service in the future!