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Tri State Nissan

Winchester, VA

4.8
997 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 997 reviews

May 17, 2012

Steven and Jeremy were so great! They were both really friendly and helped me out as much as possible! I will definitely be recommending them! More

by cdjames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 17, 2012

I have owned my Nissan Frontier for 12 months now. My initial contact with Brian was pleasant and pressure free. I had determined what I wanted to pay for this truck and it didn't take long to arrive at More

by RKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Nieves, Brian Nieves
May 16, 2012

Just wanted to give a shout out to the service dept. at tri-state nissan. I had to take our new Rogue in because of a very annoying rattling noise it was making. I know it doesn't sound like a big deal, bu More

by alankathy2007
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Keenan
May 15, 2012

Matt Fanning was our Sales Consultant, we stopped by to look at Jukes, he showed us Jukes as well as Cubes. His knowledge of the product was excellent, his demeanor and sales personna not only sold us on More

by CKNichols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 13, 2012

Great service and was able to deal with the sales person.D.J.was friendly and down to earth.The only flaw might be the lenght of time at the dealership. More

by sdockeney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 01, 2012

After spending over four hours at the dealership I ended After spending over four hours at the dealership I ended up with a car that sounds like it has rods knocking, the miles on the odometer were listed More

by Jameselrod
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cathy Fritzges, Matt Fanning
May 15, 2012 -

Tri State Nissan responded

Tri-State Nissan was not informed by this customer of any issues prior to this review being posted. Since this review was posted, Tri-State Nissan has reached out to this customer several times in order to attempt to resolve his issues. His salesperson corrected the error regarding the full tank of gas owed with purchase, his salesperson was new to the business and this slipped his mind. We could not verify concern with the sound of the engine for the customer. We did not ignore his price offer, it simply was not within the realm of possibility on this low of a mark up vehicle. As anyone can see, customer satisfaction is very important to Tri-State Nissan. We are more than willing to address any concerns and attempt to correct issues if they exist when they are brought to our attention. Thank you.

April 30, 2012

In june of 2011 I made my first trip back into tri-state nissan after many years. I met my salesman DJ Lilly and purchased a beautiful new Titan truck. As stated in a previous DealerRater review I left ther More

by alankathy2007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
April 29, 2012

We came from out of state to get a vehicle. We were nervous coming so far for a vehicle but the car was such a great deal. When we got there the vehicle was everything they said it would be. DJ was our More

by shabob710
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 19, 2012

We came in to trade our Highlander for our 2nd vehicle from Tri State. We were greeted by D.J as soon as we came into the door. He helped us out the entire morning making us feel comfortable with our trad More

by Jspring85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 11, 2012

I highly recommend this dealership because you are greeted as soon as you start to show interest in the vehicles. The employees there are willing to help you find what will be best for you and strive More

by sweetiesmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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