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Tri State Nissan

Winchester, VA

4.8
1,065 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,065 reviews

December 21, 2024

Had a great sales experience with Doug Mankins. He answered all my questions and I did not feel pressured to buy a car. I felt like I was able to take my time and select the car I wanted. More

by karen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Tri State Nissan responded

Thank you, Karen, for sharing your 5-star review of your recent experience at Tri-State Nissan! We’re delighted to hear that Doug Mankins provided you with a pressure-free and enjoyable car-buying process, answering all your questions and giving you the time you needed to select the perfect vehicle. It’s great to know that both Doug and Julius Zakery contributed to making your sales and finance experience smooth and seamless. At Tri-State Nissan, we take pride in delivering exceptional service and ensuring our customers feel confident and satisfied every step of the way. Thank you for choosing us, and we look forward to serving you again in the future!

December 19, 2024

serviced and inspection done in a timely manner, and keep me informed while I was waiting. More

by NISSANCRAZY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Tri State Nissan responded

Thank you for sharing your 5-star review of your recent service experience at Tri-State Nissan! We’re thrilled to hear that your service and inspection were completed in a timely manner and that our team, especially Skylar Warner, kept you informed throughout the process. Providing efficient, transparent, and friendly service is central to our commitment to exceeding customer expectations. It's always our goal to ensure every visit is smooth and hassle-free. We appreciate your trust in Tri-State Nissan for your vehicle’s maintenance and look forward to assisting you with all your future automotive needs. Please don’t hesitate to reach out if there’s anything else we can do for you! Best regards, The Tri-State Nissan Team Winchester, VA

December 16, 2024

Doug is an experienced, authentic, and down to earth salesman who cares about you and will do everything he can to make best deal for you work. I would trust him to find me the best deal on a vehicle fo More

by rod.m.erickson
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Tri State Nissan responded

Thank you, Rod, for your thoughtful 4-star review! We're delighted to hear about your experience working with Doug. He truly takes pride in helping customers find the best deals to suit their needs, and your kind words about his authenticity and dedication mean a lot. We’re so glad you felt supported and well taken care of during your visit. If there's anything we can do to make your next experience a 5-star one, please don’t hesitate to let us know. Thank you for trusting Tri-State Nissan—we look forward to serving you and your family again in the future!

December 13, 2024

The general manager is fabulous. ..the salesman Doug was so knowledgeable and my experience was excellent. More

by lanelim5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Siebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug was fabulous.
Dec 20, 2024 -

Tri State Nissan responded

Thank you for your fantastic 5-star review! We’re thrilled to hear that your experience at Tri-State Nissan was nothing short of excellent. A special thank you for highlighting our General Manager and Doug—it's wonderful to know they made such a positive impact with their expertise and care. Doug’s knowledge and dedication are truly valued by our team, and it’s great to see that shine through in your experience. We’re also delighted that every aspect of your visit—from the transparency of pricing to the trade-in and finance process—met or exceeded your expectations. Your kind words mean a lot to us, and we’re grateful for your trust and recommendation. Thank you again for choosing Tri-State Nissan, and we hope you’re loving your new vehicle! Safe and happy driving!

December 11, 2024

My experience at Tri-State Nissan's service department was excellent. The staff is knowledgeable and very friendly. More

by bmdiggs3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Tri State Nissan responded

Thank you for sharing your excellent 5-star review of Tri-State Nissan’s service department! We're delighted to hear that your experience with us was exceptional. Our knowledgeable and friendly staff, including Josh Stogdale, truly appreciates your kind words and recognition of their hard work. Your feedback about our transparency, workmanship, and timely service means a lot to us. Thank you again for trusting Tri-State Nissan for your vehicle’s care, and we look forward to serving you again in the future. Safe travels!

December 07, 2024

Timely manner for vehicle and pleasant service from staff members at dealership. No complaints otherwise. More

by magster407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Tri State Nissan responded

Thank you for your feedback. We’re glad to hear you had a pleasant experience with our staff at Tri-State Nissan and that your service was completed in a timely manner. We appreciate your kind words and your recommendation. If there’s anything we can do to make your next visit a 5-star experience, please let us know. It was a pleasure serving you, and we look forward to seeing you again!

December 05, 2024

I enjoyed the fast friendly service with no appointment needed. Plus extended hours for service More

by JimBrannen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Tri State Nissan responded

Thank you, Jim, for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed our fast and friendly service at Tri-State Nissan, even without an appointment. Providing convenience through extended service hours is just one of the ways we aim to exceed expectations. We also appreciate you highlighting Kevin Riggleman—our team takes pride in delivering efficient and transparent service. Thank you again for trusting us with your vehicle's care, and we look forward to serving you again in the future! Safe travels!

December 03, 2024

Never had any issue having my car seen without an appointment. Staff is prompt, courteous, and knowledgeable. More

by EMAIL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Tri State Nissan responded

Thank you for your wonderful feedback and perfect 5-star rating! We’re thrilled to hear that you’ve consistently received prompt, courteous, and knowledgeable service from our team, even without an appointment. It’s great to know that Skylar Warner and the rest of our staff were able to provide such a seamless and professional experience. Your trust means the world to us, and we look forward to continuing to serve you and your vehicle with excellence! Safe travels!

November 29, 2024

Everyone involved in the car buying process was professional and they took their time explaining everything. More

by cheshirerobert83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Kethley
Dec 03, 2024 -

Tri State Nissan responded

Thank you for sharing your experience! We're so glad to hear that our team made the car-buying process smooth and professional for you. Taking the time to explain everything is part of our commitment to ensuring you feel confident and informed every step of the way. We hope you love your new vehicle and look forward to seeing you again in the future! Safe travels!

November 23, 2024

Upon arrival the attendant was polite and listened to me about my auto needs. He gave me an estimate cost and potential time for the service. When he made an error, it was immediately corrected. More

by john.hill0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Tri State Nissan responded

Thank you for sharing your experience with us! We're so glad to hear that our team provided attentive and polite service, taking the time to understand your auto needs and offering clear estimates. Mistakes can happen, but it's great to know that our team acted quickly to make things right. Your satisfaction and trust mean a lot to us, and we hope to see you again for your future service needs!

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