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Tri County Chrysler Dodge Jeep Ram

Limerick, PA

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26 Reviews

15 D and L Dr #100

Limerick, PA

19468

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26 Reviews of Tri County Chrysler Dodge Jeep Ram

December 17, 2020

If I can give zero stars I would I purchased a new 2020 Jeep gladiator and they sold it with proven parts and within 3 months it had been serviced multiple times. Run from this dealership they sell broken More

by Monicojoan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laurel Rudy, John Rhoads
September 24, 2020

James Davis @ Tri County Jeep is amazing. I followed James Davis @ Tri County Jeep is amazing. I followed him from my last dealership to this location since his customer service is unmatched. He alwa More

by Francesca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Davis
July 27, 2020

Great Internet Relations Manager Melissa Bonjo was outstanding in my car buying process. She was able to answer all of my questions in the quickest and timely manor I have seen in th More

by bcanon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Bonjo, Adam Hudak
December 04, 2019

Was sold a truck that was sold the day before. Dealership ran my credit and put in writing we have a deal and I was approved. Was scheduled to pick up the truck on a fri, reached out on fri to More

by brent
Recommend Dealer
No
Employees Worked With
William Spring
October 20, 2019

snake oil sales dealt with these clowns several times and when they cant scam you they love telling you they spent enough time with you and get up and walk away like More

by n/a
Recommend Dealer
No
Employees Worked With
n/a
July 23, 2019

Oil change bait and switch Took my 2019 Cherokee in for a basic oil change. Charged me $93 for synthetic without asking if I would like that instead of the $40 oil change. Your More

by Jeep5170
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Coryn, Laurel Rudy
Jul 24, 2019 -

Tri County Chrysler Dodge Jeep Ram responded

Hi Karen! Unfortunately I do not work in our service department, however I do work very closely with all of our staff members within the dealership, and am more than happy to help mediate your concerns between our Service Advisors. If for any reason it was not discussed before your appointment started that synthetic oil is required by the factory for your 2019 Cherokee when completing regularly scheduled maintenance (as it can void warranty should you incur vehicle issues), than that is in fact our error. When synthetics are required, it is always our obligation to educate our clientele on their vehicles' upkeep and safety. Upon your appointment completion, you also had your tires rotated, filter change, belts, fuel, steering and exhaust systems inspected. As well as the tires checked for wear and tear, as well as the tire pressure. Labor, Parts, and sales tax totaled the sum of just over $90. Should you have any additional concerns you would like to discuss, kindly contact me at any time. Thanks for your time and have a lovely evening. Best Regards, Laurel Rudy Business Development Director Tri County Auto Group laurel@422jeep.com

June 25, 2019

just terrible I recently dropped my 2016 truck off the evening prior for a scheduled oil change, faulty tire pressure monitor and a rattling window. I was called th More

by John G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
not worth listing
Jun 26, 2019 -

Tri County Chrysler Dodge Jeep Ram responded

Hi John, Thank you for taking the time to share your experience. Regardless of the feedback, we truly appreciate what our customers have to say as it's how we learn, grow and strive to better our performance as a dealership. Our technicians were unable to finish your trucks maintenance and repairs the Friday it was brought in, as there was full capacity within our shop that day, and as much as it's always our #1 goal to complete all customer work that's currently on our grounds, it's also our #1 goal to do so with the utmost care and accuracy. Typically, we would not re-schedule a service for a Saturday (as it's the busiest day for our Service Team), however wanting to accommodate you in the quickest time frame possible, as it was our cause for the delay, we pushed your RO to the first opening the next AM. Our advisor should have disclosed the time your service would take upon arrival, that was our error for not ensuring you were completely informed beforehand. The installation of parts did take the two & a half hours as the technician had to dis-assemble the door frame, as well as remove the glass window pane for correct alignment of the new parts/upfit. Before you left Friday, you were supposed to have received a card for a complimentary oil change for your inconvenience, as we sincerely try to ensure customer satisfaction every customer, every visit. I would love to earn the opportunity to rectify the situation, or discuss any lingering concerns you may have. Should you want to utilize your complimentary maintenance, I have included a tire rotation as well to your service profile. This way both can be taken advantage of together or separately. Feel free to reach out to me at any time as I would be happy to discuss your visit further, and help in any way possible. Thanks again John, and I hope you enjoy your evening. Laurel Rudy Director of Business Development Tri-County Auto Group laurel@422jeep.com

April 17, 2019

Service Ripoff Oil filter housing cracked ($750) at 68k (warranty is 100k 5yrs) but 10 mos passed 5yr warranty. They were not willing to fix under warranty. Got it More

by Chopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Whoever the service mngr is.
March 02, 2019

Great Experience!!! Had a great experience at the dealership! The salesman determined the vehicle we wanted, pulled it up, and went over all the features with us! All of More

by John112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Ross and Rick Bales, Laurel Rudy
October 17, 2018

I had an appointment to see a car they sold from under me I made an appointment to see a car yesterday for today. She emailed me back yesterday twice to confirm the time. TODAY at 11 she asks again if I am go More

by LyndaOH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashly