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Tri-City Subaru

Somersworth, NH

4.8
378 Reviews

195 Route 108

Somersworth, NH

03878

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378 Reviews of Tri-City Subaru

September 02, 2021

Tri-city Subaru has been the best dealership that I have dealt with. Staff is very friendly and helpful and they always try to take care of their customers. I would recommend them to anyone looking for anot More

by Sam.khiev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey, kelly. Everyone in the service team has been great - no matter who you are working with its always high quality , Steve Diamond, Tri City Subaru Service Team, Mike Arthur
August 28, 2021

Jim went above and beyond our expectations. He is an asset to the Subaru dealership.. In fact everyone I dealt with at the dealership went above and beyond. More

by Dom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Cyr and Sarah Northrop
Aug 28, 2021 -

Tri-City Subaru responded

Dom, we truly enjoy going above and beyond for our loyal customers! We're so glad that Jim's care exceeded your expectations and made your experience so positive. Thank you for putting your trust in the Tri-City Subaru team and drive safely until we see you next!

August 07, 2021

This is my 7th Subaru purchase from Tri City Subaru because they just make it so easy. Sheila and Sarah were fantastic and efficient, making sure I had no questions when I left with my new Forester. Sh More

by STabory
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Thompson, Sarah Northrop
Aug 09, 2021 -

Tri-City Subaru responded

Thank you for the review of Tri-City Subaru! We're thrilled to hear that our team always provides you with a seamless experience. It is a privilege to have earned your loyalty and we look forward to seeing you next time!

July 29, 2021

The service department is hands down amazing. Always so accommodating. Open communication with them the entire time your car is in for service. In case you were to have any questions. More

by Bowlakekc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill from service department , Joe Bova, Tri City Subaru Service Team
Jul 29, 2021 -

Tri-City Subaru responded

Thank you for the excellent feedback and for trusting the Tri-City Subaru team with your vehicle care! It is our honor and pleasure to serve you. Come back again soon!

July 24, 2021

They take time to explain the service they'll be performing and when the job is complete they take the time to show you any findings or future items that will need to be done. More

by wendy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ringo, Tri City Subaru Service Team
Jul 26, 2021 -

Tri-City Subaru responded

Wendy - we're so glad to hear that the Tri-City Subaru team made your service visit smooth and hassle-free. Thank you for trusting us with your vehicle care - we hope to see you again next time!

July 21, 2021

Very pleased with the dealership and service advisor Ringo Odell. Had a 60,000 mile check up from the service department today and the technician Jeffrey Howard did an awesome job. More

by amprr2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dingo Odell and Jeffrey Howard, Tri City Subaru Service Team
Jul 22, 2021 -

Tri-City Subaru responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with Ringo, Jeffrey, and the Tri-City Subaru team. Drive safely, and we hope to see you back again down the road!

December 29, 2020

I recently bought a car from Tri-City Subaru and worked with Brian Santos. I don’t normally leave reviews, but he was great. He listened to me and found me the perfect car. I’m really happy with my purchas More

by Davidsonsarah11
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Santos
June 28, 2020

Great! Both Stan & I are enjoying our new car. Craig is available when I reach out to him for help. I thank him for his being so patient with us! More

by kthsmrs7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Enslin
May 22, 2020

We had a great experience but our 2017 legacy. Told Craig what I was looking for and my budget. He found exactly what I wanted under my budget. He was very kind and friendly. He took all the precautions to More

by heidikelley0611
Recommend Dealer
Yes
Employees Worked With
Craig Enslin, Matt Dugal
April 04, 2019

Refuses to repair damage found during test drive on 3-9-2019 Negotiated a price on line. Went to purchase a 2014 RAV4 XLE on 3-9-2019 noticed body damage that dealership did not put on Car Fax. Dealership said t More

by Wallace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joey and Patricia , Matt Dugal
Apr 11, 2019 -

Tri-City Subaru responded

Customer is correct about having a signed agreement for price and that Tri-City was to repair the cosmetic damage identified by the customer. The vehicle was sent to the body shop and while at the body shop additional damage was noted. Tri-City communicated with the customer about the additional damage. The customers stance was that he wanted all damage repaired for the same agreed price, the dealership was unable to accommodate this request and made a counter offer to sell the vehicle as-is or renegotiate price with all damage fixed. The customer opted to back out of the deal and Tri-City refunded all deposits. The subject vehicle has since been removed from retail sale and has been sold at wholesale auction. Tri-City feels we operated transparently and fairly with this customer, it was because of the additional damage that the parties were unable to come to terms.

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