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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,232 Reviews

3,232 Reviews of Treasure Coast Lexus - Service Center

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January 25, 2024

Purchased my vehicle in early August, was not given 2nd key. After several inquiries to salesman I finally called the main number and got parts who ordered key. Arrived for my appointment and waited nearly More

by jstine7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jude Forte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Treasure Coast Lexus responded

I'm sorry to read about the issues you've had with your key and any inconvenience this has caused. It's important that our customers feel heard and supported throughout their entire experience with us, not just at purchase time. I'd like to help resolve this issue for you as quickly as possible - please reach out directly so we can assist further. Thank you, Michael Hoye - Service Manager 772-460-0000 Ext 2400

January 25, 2024

Great experience Everyone is welcoming, helpful and very professional We will definitely bring our Lexus for service to this dealer More

by MARIASPIERS
Recommend Dealer
Yes
Employees Worked With
Jude Forte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jude Forte
Jan 26, 2024 -

Treasure Coast Lexus responded

Maria, we're so glad to know you had a great experience at Treasure Coast Lexus! We look forward to seeing you for your future service needs. Safe travels in your Lexus!

January 22, 2024

Very nice and accommodating, pleasant waiting area. Went for service ended buying a new car. No one pressured me. Very nice to work with sales dept and service dept More

by GRANNYSUEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Licausi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Treasure Coast Lexus responded

We're delighted to know you had a pleasant experience with both our sales and service departments at Treasure Coast Lexus. It's great that we could assist you in finding your new car without any pressure. Thanks for sharing! Enjoy your new ride!

January 21, 2024

They are always very responsive to our needs. They really helped me out when I was in a spot. The valet service is amazing. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Treasure Coast Lexus responded

We're glad to know that our team at Treasure Coast Lexus was able to assist you effectively, especially when it mattered most. We appreciate your feedback on the valet service as well! Safe travels and take care!

January 21, 2024

Took 3 1/2 hours to do a regular maintenance and then I got my car back dirty. They never washed the car. Also were trying to charge me when I have extended service warranty. More

by CYNHOSNEDL
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kathy Register
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Treasure Coast Lexus responded

I'm sorry to read about your experience. We strive to deliver efficient service, and we never intend to inconvenience our guests. We apologize for any confusion with regard to your warranty and would appreciate the chance to look into this further. Please reach out at your earliest convenience so we can straighten this out. Best, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

January 21, 2024

I brought a 1997 Lexus ls400 due to a peculiar and unexpected issue. Josh and their head technician made the decision to retain my car for a week and provided me with a loaner vehicle until they witne More

by azad277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Trochez Galindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Treasure Coast Lexus responded

We're glad to know that Josh and our team at Treasure Coast Lexus were able to help you with your 1997 Lexus LS400. Providing a loaner vehicle is just one of the ways we try to make things easier for our customers. Thanks for trusting us with your car, happy driving!

January 20, 2024

Cost of service double what was shown on website. Service person stated he was not aware of estimated cost yet service agreement required customer to acknowledge cost was higher. Really sleaze busine More

by RBERRY268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Seifert
Jan 22, 2024 -

Treasure Coast Lexus responded

We're sorry to read about your experience with the service cost. We aim for transparency in all our dealings and it's concerning that you felt otherwise. Your feedback is important, so we'd like to discuss this further and work towards a resolution. Please reach out at your earliest convenience. Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

January 20, 2024

This was my first visit ever at this dealership. Everyone was extremely courteous and professional. I was having the 10,000 mile courtesy service and it went very smoothly and we had no issues. More

by SOLEHEALING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jude Forte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Treasure Coast Lexus responded

We're glad to know your first visit at Treasure Coast Lexus went smoothly and our team was able to provide a professional service. Thank you for choosing us for your 10,000-mile courtesy service!

January 19, 2024

Had a lot of experience with them very happy with my cars also Carlton is the Best salesman ! More

by Diamondde71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Seifert
Jan 19, 2024 -

Treasure Coast Lexus responded

We are so happy that Carlton and our Treasure Coast Lexus team earned your five stars. Thanks!

January 17, 2024

My appointment went well addressed my needs at the price they quoted very good service More

by FESTEGMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jude Forte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Treasure Coast Lexus responded

Thank you for taking a moment to leave Treasure Coast Lexus a five-star review! It makes our day to hear you are satisfied with our services. Safe travels!

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