Tracy Honda

The buying experience is great. Joe, Frank and another loan officer (sorry I could not remember his name) all are very professional. The whole transaction (including loan) was very smooth. It was finished loan officer (sorry I could not remember his name) all are very professional. The whole transaction (including loan) was very smooth. It was finished within 2 hours. I am very satisfied with their service. More

I would never EVER go to this place to buy a car again. Everything the whole process from telling me I got approved for a car, then telling me a week later finance didnt go through. Becareful because they Everything the whole process from telling me I got approved for a car, then telling me a week later finance didnt go through. Becareful because they did that to me without a clear explanation as to what was going on. Even the sales guy (which i wont say any names because Im sure when they read this they will know Exactly who I am) couldn't explain why. I went in there just wanting to look at a used ACURA TL, and lied about the financing, as in they didnt find a lender, let me leave with the car then a week later made me return it. They financed me a BRAND NEW car, that was almost 10g's more than the used car, and approved me, but now I have a higher payment that I didn't want, and a car that I wasn't looking into. They were horrible. OH and watch out for the Finance Manager Sier, he added an extended warranty plus GAP without even going over it with me, and when I look at my papers later on I see it was on there. I called him to remove it, which it is removable, and he told me he was gonna add the total price which was $2800 back to the amount of my car.... WTH... it was HORRIBLE. Although Frank and the General Manager, I forgot his name, were both very nice and friendly when I went back to explain why I wanted my car back instead of this new car, (which they wouldn't give me), and now im stuck with a car from TRACY HONDA just waiting until I can at least re finance so that I dnt have to see a monthlhy statement from HONDA because the WHOLE experience from the day I decided to walk in there thinking I was going to get an ACURA TL, and then being screwed with a car I didn't come in for. They are just money hungry they are sales people and could give 2 $hits about anyone that walks into their lot.. which I WILL NEVER do again..So I would just forewarn you, dont be surprised if they called you a week later asking you to return the car after you signed all the paper work thinking everything is fine....!!!!!! More

Gordon met with us several times and searched for a car that met our needs. He worked with us to get a better price and even came in on his day off to help us buy the car. He was with us during the whole that met our needs. He worked with us to get a better price and even came in on his day off to help us buy the car. He was with us during the whole process and really seemed to care about us.. More

Russell, our salesperson, stayed late on a weekday to make sure we got the car we wanted. We had arranged ahead of time to look at two and he kindly sent pictures to help us decide. He offered us great p make sure we got the car we wanted. We had arranged ahead of time to look at two and he kindly sent pictures to help us decide. He offered us great prices on both cars and there was no subsequent pressure to buy any extras. It was just friendly first class customer service from start to finish. I will definitely shop here again. More

I purchased 2 cars from Hank in 4 months. Both of my daughters needed a car and we had decided on the Honda Civic for reliability and safety. One daughter got a 2008 Civic Hybrid and was pretty excited daughters needed a car and we had decided on the Honda Civic for reliability and safety. One daughter got a 2008 Civic Hybrid and was pretty excited about that. I am extremely happy with our purchases, as are the girls!! Thanks Hank! More

Good price friendly staff, the only downfall is the after market sales of extended warranty, felt like I had to negotiate the price, I went with another company on warranty. overall good experience second ca market sales of extended warranty, felt like I had to negotiate the price, I went with another company on warranty. overall good experience second car I purchased from dealership.Knowing finance options and warranty info would have helped before purchasing. More

They were very helpful.Hank help us to get the loan we needed.We didn't feel pressured to buy just any car.We bougth exactly what we wanted.Service,efficiency,overall experience was great.I'm thinking abo needed.We didn't feel pressured to buy just any car.We bougth exactly what we wanted.Service,efficiency,overall experience was great.I'm thinking about buying my second car in Tracy Honda,defenitely. More

Our salesman Hank was great! He walked us through the process painlessly. He seemed to have really high customer service skills. He were happy with him. The showroom floor was clean and welcoming. We l process painlessly. He seemed to have really high customer service skills. He were happy with him. The showroom floor was clean and welcoming. We loved the Starbucks coffee machine :) We are completely satisfied with our experience! We love, love, love our new Odyssey! More

Gordon Gooch was a pleasure to work with! He showed us how to sync our phones to the bluetooth, and how to use all the other voice-activated technology in our new Pilot. We had a great experience at Trac how to sync our phones to the bluetooth, and how to use all the other voice-activated technology in our new Pilot. We had a great experience at Tracy Honda, and love our new car! We would definitely recommend Tracy Honda to others! More

Tracy Honda provides a pleasant alternative to the usual high pressure dealership. Selection was good. Service was excellent. Pricing was fair. Follow-up was exceptional. Would recommend the dealership as high pressure dealership. Selection was good. Service was excellent. Pricing was fair. Follow-up was exceptional. Would recommend the dealership as well as the service department to friends. More