Toyota of Victoria

Sloppy workmanship Bought my vehicle in for some work. The work on the interior of the car was done and it is fine. But the condition it was returned to me was not good. Bought my vehicle in for some work. The work on the interior of the car was done and it is fine. But the condition it was returned to me was not good. There was dirty black streak marks on the cloth seats. This could have been avoided by covering the seats before doing the work. There were rubber streak marks on the interior of the windshield that weren't there before I bought it in. It was caused by rubbing some parts that were changed. Should have been cleaned up. I had to spend some time erasing those marks as they did not come off easily. The ac vents which were worked on were stuck in some weird position. I had to finagle it with a screwdriver to set it properly. Should have been inspected before returning the vehicle. Overall, a little more attention to details goes a long way to leave a good impression of ones workmanship. More

taken advantage of My husband I went in because we were recommended by a close friend every thing went smooth up until we went to finance to sign papers with RJ. We went My husband I went in because we were recommended by a close friend every thing went smooth up until we went to finance to sign papers with RJ. We went with our two kids my son is 1 and he was extremely tired, frustrated, and hungry. We had been there for 3 1/2 hrs. He gave my kids a look any mother would have jumped over the table and rang his neck. RJ had my husband sign the papers and wouldn't give us a chance to look the papers over before signing. We were told that the car had had a recent oil change and that it had been fully serviced and everything was good to go. I have had my car for 2 weeks and the oil is blacker than asphalt. I live 2 hours away from a Nissan dealership which is the car we got from them. I am currently at a local dealership getting the oil changed. The ones that should be paying for this is Toyota for lying and saying it was already done. More

purchased a used car My husband and I purchased our first dealership vehicle from them they are crocks. The purchase price was $21,000 with tax and title it should of been My husband and I purchased our first dealership vehicle from them they are crocks. The purchase price was $21,000 with tax and title it should of been a total of a little under $23,000. We had $1500 for our trade and put $2500 down. Loan papers come in the mail and our loan was for the full $23,000. Can't seem to get any answers from them just get passed from person to person each blaming the other. At a lose as to what to do they use $4000 the way I see it. More

The service department is the worst of kind My car was never fix by the service but they charged me for it. The warning lights came on again after a fews weeks of driving. My car was never fix by the service but they charged me for it. The warning lights came on again after a fews weeks of driving. More

I DO NOT RECOMMEND AT ALL!!!!! So I went because I received a letter in the mail telling me I was pre-approved to buy a car from them! Veronica called me and told me to just come in So I went because I received a letter in the mail telling me I was pre-approved to buy a car from them! Veronica called me and told me to just come in and she could put me in a new or used car! When I arrive she has STEVE try to help me! I specifically told this guy I wanted a truck and I wanted a Toyota! He said he was bringing a black Toyota Tacoma for me to look at and he pulls up a beaten up F-150! I tell him right of the bat that I'm not interested in that truck I asked him where the Tacoma was?? He said he never said Tacoma even though my mother was there with two other ladies that also heard he was bringing a Tacoma! That was the first lie, then he says ok I'll go get the Tacoma!! He then pulls up with an old 2008 Tacoma that he says it has over 100, 000 miles and it's filthy from the inside and it doesn't look like it's worth $23,000 which that's what he said I was approved for!! I told him I was leaving! I told him thank you for wasting my time which was a 3 hour drive from my home! He said to wait that he would get the manager to talk to me! When the manager arrived and I explained to te manager why I was unhappy and told him that STEVE was trying you put me in a 2008 tacoma that had over 100, 000 miles then STEVE argued with me saying he never said it had over 100,000 miles he asked me if I was calling him a liar and I said yes you are a liar you said it had over 100,000 miles which he did say that! He screamed at me and said I'm through with you and walked off!! YEAH THAT'S THE KIND OF PROFESSIONALISM THEIR CUSTOMER REPRESENTATIVES HAVE!!!!! I WILL NEVER EVER GO BACK TO THIS PLACE! THEY WILL LIE TO YOU IN ORDER TO POKE YOUR EYES AND SELL YOU A PIECE OF CRAP FOR A LOT!! More

Would NOT Recommend! Not only did the dealer BOBBY lie to us about the list price and claim that if we got a toyota brand car he could discount it he didn't discount xxxx! Not only did the dealer BOBBY lie to us about the list price and claim that if we got a toyota brand car he could discount it he didn't discount xxxx! But add more money to the car we asked to look at chryslers he said they were all fully loaded 40,000 cars which is a lie I had looked on line before I went in and thought maybe they were all sold looked online a week later still there for 23,000 he did not try to help us just feed us lies to get him a paycheck wills definitely not be returning to him!!! On top of that had an apt still waited 4 hours while he worked with us and another customer at the same time we didn't mind the wait we understand he was busy but xxxx all you did was rip us off!! We called to talk to a a manger and they never got back with us. Heard a bunch of bad about this place and still managed to give it a shot to just regret even walking in there! More

DONT BUY FROM CROOKS! do not buy a car from here. They are unprofessional and knowledgeable and flat out don't care. They will tell you anything to make a paycheck and will do not buy a car from here. They are unprofessional and knowledgeable and flat out don't care. They will tell you anything to make a paycheck and will send you off to different people if they think they can't do it. I bought a vehicle from Francis. Francis turned out to be a crook and no longer works there. So coach had to deal with my situation. My situation was the car itself was a lemon. No one wanted to take my situation I would brush me off to others. Francis no longer work there so I got put on coaches desk coach couldn't figure it out so he sent me David Canales. David took his sweet xxx time, didn't give two xxxxs. Then tells me, "I'm just a salesperson I don't have anything to do with the situation so I will send you to coach the manager." Remind you, coach sent me to David. Coach himself took his sweet xxx time doing absolutely nothing. The only time he ever thought about my situation, was when I was there in his face, he didn't care, because I wasn't a part of his paycheck. Coach then decides to continue to tell me that it wasn't up to him that it was up to the general manager, the next day it wasn't the general managers decision, it was the banks. He just continued to flip flop every day. Never had the same story. I went yesterday August 27th at 10 o'clock in the morningand once again he had nothing for me no answers know anything. He told me to give him an hour and he would have some type of answer. He then tells me he will call me and I never received a call. At 4:00pm. I called and was informedthat coach was busy with customers. I asked to speak to the general manager and like always there managers are quote on quote in meetings. I was the pushef off to the general managers assistant, Robin. she was a very sweet lady and very understanding. She took down all my information and told me she would look into it first thing this morning. Surprisingly she did call me at 11 00 in the morning and told me that everything was fixed with my car need to remind you I'm not there to get my car fixed, I'm there to get a new vehicle. She didn't ask me what's wrong with this one and I tell her. The car doesn't go over 60 miles an hour and it chugs a lot. It burns oil at rapid speeds and I never traveled anywhere. she says she would personally take it for a spin and give me a call back we hung up at 11 30 in the morning it is now 530 in the afternoon and I have yet to get a call back from her. This place is a rip off they will not tell you anything its a bunch of smoke and mirrors I never get the truth. Do not do business with these people it was better when the previous owners were there. It has gone to xxxx don't do it! If you want a GREAT RELIABLY vehical visit WILKINSON PRE-OWNED SUPERCENTER. Down the road. 6702 N. Navarro St. Ask for JOHN CONRAD, and JEFFERY ENRIQUEZ. THEY WILL HOOK YOU UP. More

TERRIBLE TERRIBLE TERRIBLE, STAY AWAY!!! I bought my truck here and these guys are a complete joke! My horror story would take too long to post so I'll just m TERRIBLE TERRIBLE, STAY AWAY!!! I bought my truck here and these guys are a complete joke! My horror story would take too long to post so I'll just make it brief. The salesperson Veronica is extremely lazy and the definition of incompetent. Ignores questions or just answers what she feels. You are on her time and she will take weeks to get things done half-way, when she says they will get done right-away. The sales "manager" Angel is a liar and doesn't stick to his word about anything. He is a coward that will avoid you at all costs and ignore phone calls, etc. It was a chore just to buy a truck from them. They screwed up the figures, the delivery, lost keys, had items stolen, lost paperwork with my social security number on them, etc etc. Anything they could screw up it seemed they did their very best to screw it up even more. Afterwards they showed no care or concern and never came through on what they said they would to try to rectify their screw-ups. I would not recommend this place to anyone. Worst buying experience ever. Save yourself some time and headache and look elsewhere. More

Really?! BEWARE! A lot of smoke, mirrors, and lies. Hour waiting on paperwork to sign after deal had been reached, manager comes out and asks if the deal that BEWARE! A lot of smoke, mirrors, and lies. Hour waiting on paperwork to sign after deal had been reached, manager comes out and asks if the deal that was agreed upon (which was 15k out the door) was plus tt&l. Looked at him with disgust after making a deal for an hour WITH HIM for 15k including tt&l and then waiting an hour for paperwork. Then told we don't have a deal after one was already reached. Customer service was a joke, don't recommend doing business with these people ever! And this review is written 2 hours after, so I calmed down on the 1 hour and 30 min drive home. More

Had taken my 2011 Toyota Sienna to TWO dealerships in TN for a sunroof that would open but would not always close. Both told me it was the motor and the housing and would cost over $2100 to replace. I alw for a sunroof that would open but would not always close. Both told me it was the motor and the housing and would cost over $2100 to replace. I always thought the problem was with the switch and not the motor. They did not listen to me at all. Took it to Toyota of Victoria, spoke with Bradley Parker, who listened to me and arranged to have the switch replaced, and it works perfectly now. I will be forever grateful to this absolutely fantastic service department for the wonderful repair they made on my car. I'm seriously considering making the 1100 mile drive for all the big scheduled maintenance my car needs because I have so much confidence in them! Thanks a million to Toyota of Victoria service department, especially Bradley Parker! More