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Toyota of Stamford
Stamford, CT
507 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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507 Reviews of Toyota of Stamford
January 08, 2013
I had a positive experience at this Toyota compared to other Toyota dealers. As soon as i got there Mr. Gonzalez was very helpful, friendly and honest. He explained everything he was doing and he was up other Toyota dealers. As soon as i got there Mr. Gonzalez was very helpful, friendly and honest. He explained everything he was doing and he was up front about what we needed and what we wanted. He made us feel at home and make the right decision about the car that we got. I would recommend Mr. Gonzalez and Toyota of Stamford to all my friends and families. Thank you! More
by cherryamor
January 07, 2013
Aaron was great to deal with. Very helpful. Explained Toyota promotion on offer very clearly. Recognized time pressure I was under. Clearly understood what lease terms I needed for new vehicle. Worked to Toyota promotion on offer very clearly. Recognized time pressure I was under. Clearly understood what lease terms I needed for new vehicle. Worked to get me the right lease monthly rental figure and the car I wanted (with the equipment I needed). We had an agreement on price and model within 1 hour. More
by alanrockwell
December 11, 2012
I was extraordinarily pleased with the first car I bought. They worked with me on the price, showed me how everything worked, set my Bluetooth , radio, navigation system etc. I had a bad accident an bought. They worked with me on the price, showed me how everything worked, set my Bluetooth , radio, navigation system etc. I had a bad accident and totaled my car. I went back and Joe was still friendly, but forgot to put on my front license plate, which was then lost and they assured me i had never given it to them (which is impossible because you need two to register a car) He would not work with me on the price. I later discovered a lot of nicks that had been covered up by touch up paint and a couple of other problems. I was not impressed by the service department which managed to mix up my first and second cars regarding service and repair, and had a really strange registration system for repairs and service. Joe is so friendly that he knows half the world and spends much of his time with other people while selling you a car. I am not buying another car there. More
by JudySharnik
Employees Worked With
Eliana Castano
December 09, 2012
I worked with Albert Gonzalez of Toyota Stamford. Before going to Stamford Toyota I visited other showrooms and car dealerships, and I found Albert at Toyota the sales person who actually took the time to a going to Stamford Toyota I visited other showrooms and car dealerships, and I found Albert at Toyota the sales person who actually took the time to answer all my questions, explain the different models and option, and break down the pricing. He was not pushy or pressuring, but very informative. I was back and forth several times over several days and I brought my daughter in one day to take a look with me and Albert spoke to both of us for a while and took his time explaining about the cars and the buying/leasing options. I decided to lease a RAV4 and am very happy with it! I would definately go back to Toyota Stamford and would recommend it to my friends - as it was recommended to me. Albert is GREAT. I really enjoyed working with him! More
by joanhall
December 06, 2012
On my recent visits to this dealership, I was assisted by Mr. A. Gonzalez. His professional and courteous assistance convinced me to purchase another car through Toyota. Mr. Rodriguez was thorough in analy Mr. A. Gonzalez. His professional and courteous assistance convinced me to purchase another car through Toyota. Mr. Rodriguez was thorough in analyzing my needs, devoted time to thoroughly explain and answer any questions I had about the vehicle I was purchasing. His salesmanship qualities were instrumental in helping me choose the right vehicle. He did not pressure me or make me feel rushed througout this process. I would recommend anyone looking for a car through Toyota of Stamford, to meet with Mr. Albert Gonzalez. Sincerely, LMA More
by lmarquez
December 05, 2012
Great car, service, price, warrantee, and working with Justin, Anthony and Tom was an excellent experience. Would highly recommend to anyone looking for a Toyota new or used Justin, Anthony and Tom was an excellent experience. Would highly recommend to anyone looking for a Toyota new or used More
by wagraph
Employees Worked With
Justin
December 01, 2012
Could not have been happier with the level of service, friendliness and professionalism during my two visits to the dealership. Everyone I met with (especially Brandon and Benji) went out of their way to friendliness and professionalism during my two visits to the dealership. Everyone I met with (especially Brandon and Benji) went out of their way to make sure my wife and I were happy and comfortable with our purchase. I could not think of anything I would have changed about the entire process and I'll be sure to send everyone I know there when they need a car... and I'll make sure they ask for Brandon and Benji. More
by kevpsu
Employees Worked With
Benji Buckle, Eliana Castano
November 28, 2012
Pathetic. Toyota of Stamford has a convenient (but worthless) parts request form on their website which is headed with the words, "How can we help you?" I completed it with the part number I worthless) parts request form on their website which is headed with the words, "How can we help you?" I completed it with the part number I was seeking, my contact information, and a request that I be able to pick up the part the following morning. I clicked send. I immediately received a response advising my information had been successfully submitted. At 5:14pm the same day I received an automated response in the form of email from Duncan McKale, the Vice President of Toyota of Stamford. The email offered a sincere thanks for giving Toyota of Stamford the opportunity to earn my business along with the words, "I have good news for you!!! We have received your Internet request. One of our team members will be getting back with you shortly via e-mail and phone. They will take great care of all your needs." By 10:40am the next morning, as no one had phoned, I took the liberty of phoning the parts department at Toyota of Stamford. The gentleman who answered the phone had no knowledge of any such part request. I ordered the part (PN 90910-12199) which has an MSRP of $54.96, (per Toyota). Toyota of Stamford's price was 21% higher than Toyota's MSRP at $66.54. I paid for and picked up the part. The FOLLOWING day at 11:30am I received an email from the service manager stating he'd received my "internet service request," and that someone from their department would be getting back to me soon. Right. No one called. I went back to VP Duncan McKale's email, who'd listed two phone numbers at the bottom of said email preceded by the words, "Please let me know if I may assist you in any way." The first phone number was out of order. The second was a cell phone number not associated with Toyota of Stamford. I called Toyota of Stamford's main number and was transferred to Duncan McKale's voice mail. I listened to his voice message (where he stated his name) and left a message requesting that he phone me back. Duncan McKale never bothered to call. If you like inflated prices and poor customer service, this might be your dealership. UPDATE: The above review stands. While I finally did get a call from Duncan McKale, it was after the fact. When he first phoned, he behaved as if he was simply returning my phone call from days before. He asked how he could help me. I told him I was all set. He persisted and was most kind. It then became apparent he was conscious of my review on this site and ultimately explained that such reviews help the dealership in that they learn what they'd otherwise not have re. service. Great. He asked how he could help and committed to looking into the over-pricing. He committed to getting back to me re. same. He never called back. Touché. More
by JoJoCamel
Employees Worked With
Duncan McKale, Tony Cornelio
November 15, 2012
They were friendly, accommodating, and not pushy. I would definitely recommend this dealership (and Alberto) to others interested in purchasing a car. I am sure I will be visiting again! definitely recommend this dealership (and Alberto) to others interested in purchasing a car. I am sure I will be visiting again! More
by cannata
October 27, 2012
at october 22,2012,brought my car to toyota of stamford service deparment,they did a regular service on my LEXUS RX 330 ,i also told them to perform a computer diagnostic ,because the engine light went service deparment,they did a regular service on my LEXUS RX 330 ,i also told them to perform a computer diagnostic ,because the engine light went on and off regulary,two hours later he call me ,telling me the both catalysts needs to be replace, the price was $ 1500,i told him not to do it ,cause i didn't have the money, later he mention that they can lower to $ 1350,but still can't afford it, everything ok till there, went to pick up my car at 4:30 pm,they charge $ 110 for the diagnostic, and $98.15 for the oil change ,plus taxes and "others" ended up paying $226.69,guido was on the phone when i arrive,and with signs told me that my car was outside,when i get in to the car i couldn't get it starterd,a mechanic approach and told me ,that it sounds like it was the battery,after he ask me for the invoice,and told me that they recommend a battery replacement, and that was written on the paper,but i was never aware by guido then we went inside and i told guido that i couldn't get my car started,and the guy who works there ,told him that he recommend a battery replacement,well, guido's answer was really estupid and offensive,he said :" i didn't tell you about the battery because you said you have no money to expend ",but in a offensive way,he never apologize nor did something to resolve the situation,trying to make me feel guilty for the situation . and then he went back to his phone ,(he was on the phone this whole time) ignoring me and the other guy,i try to talk him back,but a valet parking worker came with the jumper,(he was very respectful and worry ), and together we make it work im very dissappointed and will never come back to this place,i don't care if i have to go to milford for the next service they just lost another customer More
by luisaldiaz
Employees Worked With
guido
