
Toyota of Stamford
Stamford, CT
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494 Reviews of Toyota of Stamford
I have to be honest with you, I wasn't very happy about my visit at all. I was happy, though, that the person examining my car noticed that I was missing a hubcap. Here are the negatives of my visit: my visit at all. I was happy, though, that the person examining my car noticed that I was missing a hubcap. Here are the negatives of my visit: I was asked many times in a negative, condescending way, why I did not buy my Prius from the Stamford location. Once is enough, though it really wasn't any business of Guido at all, nor was it professional of him to try to make me feel guilty or bad for that, time after time. I waited 2 hours for an oil change, the most I've ever waited in my life. When I talked to Guido before I went into the waiting room, I said how I wanted a new hubcap, whatever the price was. When I was done and was given the paperwork I saw that nothing was done regarding my wheel. He seemed surprised and asked if I wanted to have the hubcap replaced. Obviously, he wasn't listening to me. He told me to go over to parts and get one. Honestly, I thought that the 2 hours I waited was because they were taking care of that. So, I went over to parts and, I have to say, I was surprised at how apathetic and lazy the guy behind the counter was. He didn't look up at me or acknowledge me. When I asked him about the hubcap it seemed that I was wasting his time and his energy. He huffed and puffed. Not very welcoming at all. After pushing him, he found out that it would cost 95 with tax for the hubcap that would have to be sent into the store because you were out. I told him to hold on for a second and I checked on the internet. I found an OEM hubcap for 27...37 with shipping. He seemed annoyed and was asking what I was doing. He went back to his business and stopped talking with me or helping me out so I just left. To be honest, I've never experienced such bad service. I'd rather pay money at a shop for an oil change than be treated this way. I don't plan on coming back because I don't want a repeat of this. I think I'll try my luck at Toyota of Greenwich even though it's 10 more minutes away. More
First, I’d like to express my gratitude to Albert Gonzalez at Toyota of Stamford, for going above and beyond, and walking me through all my options. It started off by test driving a few different veh Gonzalez at Toyota of Stamford, for going above and beyond, and walking me through all my options. It started off by test driving a few different vehicles, until I made my selection of a Rav4. And….(I’m pretty complicated). He was always very professional and personable with me. Albert was referred to me by a close friend whose family has been buying from him for years…! I can see why he’s gotten such high praise! I knew after 20 minutes of talking to him, that a sale would be happening with no issues. The warm atmosphere, personable, and thorough approach took away my anxiety and stress of buying a car. Albert does not only makes a sale happen, but also, takes care of his client’s needs. It’s obvious how above and beyond he would go to surpass a customer’s satisfaction. I had a wonderful experience, and would recommend Albert Gonzalez, and Toyota of Stamford to all my friends! Thank you so much Albert!!!!!!!!!!!!!!! More
Albert was recommended to me by my sister in law who has gotten many of her cars from him. Prior to even stepping foot in the dealership, Albert was constantly communicating with us over the phone and letti gotten many of her cars from him. Prior to even stepping foot in the dealership, Albert was constantly communicating with us over the phone and letting us know the best deals on the car we wanted. When I finally went in today, he was extraordinarily helpful and described the car very thoroughly. He also took me on a test drive and continued to tell us more about the car throughout the ride. Once the sale was complete, Albert took the time after the dealership was about to close, to show me how to work all of the gadgets in the car. I will definitely recommend this dealership along with Albert to anyone purchasing a car!! More
Albert and John made the experience comfortable and efficient from sales to my trade in to prep of the new car. I would recommend these employees as well as the dealership to my friends. efficient from sales to my trade in to prep of the new car. I would recommend these employees as well as the dealership to my friends. More
Mr. Gonzalez was pleasant, helpful, patient and a delight to work with as I worked through which car I wanted and all the options I wanted. He was informative and not pushy at the same time. When he called to work with as I worked through which car I wanted and all the options I wanted. He was informative and not pushy at the same time. When he called that my car had arrived, he helped me do anythign I had to do before I returned to sign documents and pick up the car. He greated em when I arrived, and explained the car features and even helped set up the bluetooth for me. He also made it pleasant by his upbeat attidtude and his offer to call him to set up appointments for service and call if I had any problems or questions concerning my new car. I have bought or leased many cars and this was one of the best experiences I have had and would recommend him t others looking at a Toyota. More
I am a recent college graduate and I went Toyota of Stamford hoping to lease a Toyota corolla. Albert Gonzalez was the first dealer I spoke with. He was very pleasant and highly informative.He gave me Stamford hoping to lease a Toyota corolla. Albert Gonzalez was the first dealer I spoke with. He was very pleasant and highly informative.He gave me a clear picture about what to expect and explained the difference between financing and leasing for me as an international student. He maintained constant communication and made the application process seem simple. I also requested that I get the car on a earlier date, and he actually not only facilitated it but also came to work on his day off just so that we could get the car on our desired date. I highly recommend Toyota of Stamford and Albert Gonzalez especially. I should thank him for making the car leasing experience wonderful. More
Albert was a FANTASTIC salesman: courteous, respectful, knowledgeable, helpful, and above all, professional. It was a pleasure doing business with him and I will certainly look to do business with him aga knowledgeable, helpful, and above all, professional. It was a pleasure doing business with him and I will certainly look to do business with him again. One thing that I must mention is that Albert went above-and-beyond the call of duty by helping me solve the logistics problems of getting two cars home from the dealership (i.e., the car I arrived in, plus the new car that I just leased). THANK YOU, ALBERT! And thank you, Toyota of Stamford. David Winsor More
Very knowledgeable staff and we felt as if we were treated like family. Great car and excellent service! We will be letting all of our family know where to go for their next car. treated like family. Great car and excellent service! We will be letting all of our family know where to go for their next car. More
Toyota of Stamford has satisfied my needs perfectly. Of all the car dealers with whom I have ever dealt this one is the friendliest, most honest and fair one. I did not feel like "just another lease custom all the car dealers with whom I have ever dealt this one is the friendliest, most honest and fair one. I did not feel like "just another lease customer". I felt cared for, and treated as though my requirements counted. Brandon, Steve, Derrick and Christian were attentive and extraordinarily helpful. They have me as a customer for life!!!!! Cantor/ Rabbi Richard Botton More
i had a thoroughly efficient and enjoyable experience working with albert gonzalez leasing a new rav4. he was effective, reliable and a pleasure to deal with. i would recommend him highly. J Regan working with albert gonzalez leasing a new rav4. he was effective, reliable and a pleasure to deal with. i would recommend him highly. J Regan More