Toyota of Stamford

Sales and Service Top Notch Rich Breksa of Service has been managing the service of my cars for years. I have never received any repairs or maintenance service that has been less Rich Breksa of Service has been managing the service of my cars for years. I have never received any repairs or maintenance service that has been less than excellent. I always feel he has the customers' concerns and interest as his top priority. I just purchased a 2017 Toyota Camry Hybrid XLE from Ron Cruz. He really took the time to listen to what I needed from a car and what would keep me feeling safe and comfortable in a car within my price range. More

Pleasant Experience Must commend Service Advisor Mr. Jim Coughlin for being exceptionally courteous, pleasant and considerate during my service visit. Although the servi Must commend Service Advisor Mr. Jim Coughlin for being exceptionally courteous, pleasant and considerate during my service visit. Although the service department was undergoing extensive renovating at the time I felt very comfortable due to Mr. Coughlin's friendly demeanor and professionalism. More

Horrible customer service after the purchase The salesperson and sale manager were good with the car purchase but the service afterwards is unsatisfactory. The finance manager Anthony Capolupo tr The salesperson and sale manager were good with the car purchase but the service afterwards is unsatisfactory. The finance manager Anthony Capolupo tried hard to sell me the extended warranty and claimed it was fully refundable within 30 days. So I bought it on spot buy decided to cancel it the next day when I found out it was grossly overpriced. I went to the dealership and did the paper work right away. I also checked with him a week later to be sure the cancellation was filed. Three weeks went by, no refund was received and I had to call TOYOTA myself to find out what is going on and guess what they never received a cancellation request. The worse thing is TOYOTA said they could not refund the full amount. I called Anthony to ask him to rectify the situation and he just gave the runaround without taking any responsibilities. Think twice before you make a purchase there, you will not be treated the same once money is out of your pocket. Do not trust whatever they said, request everything in writing with a signature. More

Great Service Department We had complex problems with our 2006 Sienna van. There was a leak into the passenger compartment that had caused mold on the carpeting. Their was a We had complex problems with our 2006 Sienna van. There was a leak into the passenger compartment that had caused mold on the carpeting. Their was a nasty odor. Also, there were problems with the rear door and a side door that would not open. The Service Manager, Jamie Bacon, helped us through every step of the way. They took time to figure out where the leak was coming from, and THEN replaced the carpeting. The van was at the dealership for more than a week to get things right. He accepted our insurance coverage as payment in full and threw in some 'extras', which was very helpful. Then, they delivered the car to our home! In the past we went to a different dealership farther from home to get good service. From now on, it will be Toyota of Stamford. More

Repair shop I had my tailgate repaired here, took longer than expected but that's fine they didn't have it in the warehouse. The person who was in charge of my ve I had my tailgate repaired here, took longer than expected but that's fine they didn't have it in the warehouse. The person who was in charge of my vehicle was David Cotaling (the manager). My negative experience was that I was promised a full gas tank and vehicle would be returned to me back to the way it was. It wasn't. Gas tank was not full, they increased my mileage, and they returned my vehicle back to me filthy. My son's blanket was in the trunk, his car seat holder was filthy with dirt and the passenger console had shoe marks on it. What made it worse was how I received an email on MY opinion to give them a rating. I put fair and explained why. Not too long later, I receive an email from the manager stating to please give them a good review making it sound like a demand. The rating is a customer's opinion on how the service was, not a demand of what it should be for their benefit! Disappointed with the manager! Not good managing skills with customer service. More

Best Toyota dealership probably in Connecticut. . Rich Breksa is the best service advisor. I wouldn't bring my car to anyone else as he's been with me a long time. I trust whatever he tells me is wro Rich Breksa is the best service advisor. I wouldn't bring my car to anyone else as he's been with me a long time. I trust whatever he tells me is wrong with my car. I'll never leave Toyota and I will continue to work with Rich!! More

Gender Bias towards women I went in to get a synthetic oil change and tire rotation. They claimed that oil prices have gone up so it would cost more. Price changed from $75 to I went in to get a synthetic oil change and tire rotation. They claimed that oil prices have gone up so it would cost more. Price changed from $75 to $130. Oil did not go up. I called another dealer. They informed me that Toyota raised prices on April 1st, but not nearly that much. They told me that it is $7.50 per quart and $6 for a filter. Service said it would be $70 for the oil change and $20 for the tire rotation. I can believe a $15 increase but not a $55 increase. More

Great hassle free service Jim Coughlin And his staff at Stamford Toyota couldn't have been nicer. I'd been going to a dealer closer to home in the next town but had not experie Jim Coughlin And his staff at Stamford Toyota couldn't have been nicer. I'd been going to a dealer closer to home in the next town but had not experienced the friendly efficient service Jim and the people at Stamford gave me. I plan to continue using Stamford Toyota from now on! More

Excellent Service Went to Toyota of Stamford for service on my vehicle and had great experience with my Service advisor Ken Sherwood . What pleasure to meet him would r Went to Toyota of Stamford for service on my vehicle and had great experience with my Service advisor Ken Sherwood . What pleasure to meet him would recommend all my friends to see Ken Sherwood at Toyota Of Stamford . More