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723 Reviews of Toyota of Santa Fe - Service Center
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July 13, 2025
This dealership use to be pretty good with both customer service and vehicle service. The past two times of having our vehicles serviced there, our vehicles have come out of the shop worse than what they we service and vehicle service. The past two times of having our vehicles serviced there, our vehicles have come out of the shop worse than what they went in. Now the dealership is saying we have to pay for the part they messed up on one of our vehicles because the technician didn’t do their job correctly. We’re now having to take our other vehicle back because the tire rotation and alignment is causing the vehicle to shake really bad. Our service advisor has tried to work things out and be helpful, but the entire service team has been a letdown. More
by SBernard
Employees Worked With
Izaiah Ortega
July 10, 2025
I find it useful that they provide a shuttle service. The staff is friendly and helpful The staff is friendly and helpful More
by Mary
Employees Worked With
July 07, 2025
Esteban was very professional, helpful and friendly. I was in and out quickly. Nice job Toyota of Santa Fe and Esteban! I was in and out quickly. Nice job Toyota of Santa Fe and Esteban! More
by sandrojohnson
July 02, 2025
The most reliable and remarkable dealership in NM. I bought my car there 21 years ago and they take the best care of it! Never been anywhere else. I bought my car there 21 years ago and they take the best care of it! Never been anywhere else. More
by Lorimusilnm
Employees Worked With
July 02, 2025
Very courteous, professional, and knowledgeable. Teddy who helped me was great. Jenifer the manager is also a great professional. Teddy who helped me was great. Jenifer the manager is also a great professional. More
by colinlafrenz
July 01, 2025
In general I'm very happy with the dealership, but today I was disappointed in my maintenance checkup of my new car. The people were great, and they definitely were helpful, it was your prices that were out I was disappointed in my maintenance checkup of my new car. The people were great, and they definitely were helpful, it was your prices that were out of line. I was told that my cabin filter had been destroyed by mice and needed to be replaced. I asked what it would cost and I was told $190. I said no I'll do it myself. I asked if the technician would mind showing me how to get to the filter, and he was very kind and showed me what to do. It literally took him less than a minute to access the filter and less than a minute to put it all back together. When I got home I checked Amazon and I got a filter for my car for $10. How can you charge $190 for less than 15 minutes of work and a $10 part? That's just obscene. If he had told me it would be 50 bucks, I probably would have done it, and that's still five times the cost of the part. Plus, you guys probably pay even less than that for Toyota parts wholesale. If you want your clients to use your services charge a fair price. So to recap, the people were awesome, Toyota's prices were absurd. More
by runinonmt
July 01, 2025
I was very pleased with the service of my car. Oil change was done on time and the service people communicated with me as needed. A + Oil change was done on time and the service people communicated with me as needed. A + More
by georgebaker
Employees Worked With
June 29, 2025
Best place in New Mexico. Even after you purchase your car, they make sure to stay in contact with you. We wouldn't go anywhere else to purchase. Even after you purchase your car, they make sure to stay in contact with you. We wouldn't go anywhere else to purchase. More
by maooneshot
June 26, 2025
The service is Excellent! Waiting room is clean and comfortable. I always make my appt’s with Roger Mendiola. He is helpful, honest, and professional and communicates well. H Waiting room is clean and comfortable. I always make my appt’s with Roger Mendiola. He is helpful, honest, and professional and communicates well. He Always explains and makes recommendations. …a big asset to the dealership and a big help to me. Thank you Toyota and thank you Roger! More
by karengbert
