Toyota of San Bernardino

On May 30, 2024, I purchased a Toyota RAV4 Hybrid Woodland at Toyota of San Bernardino, where the saleswoman was Johana Viramontes. She indicated that the car had a warranty covering all aspects, and Woodland at Toyota of San Bernardino, where the saleswoman was Johana Viramontes. She indicated that the car had a warranty covering all aspects, and one of the features she highlighted was the tires. She mentioned that this car was designed with tires suitable for driving on rocks, gravel, glass, etc. On July 19, 2024, at 4:30 PM, I noticed that one of the tires was flat or deflated. I went to a nearby tire shop, and the attendant informed me that the tire needed to be replaced, showing me the damaged part. I mentioned that the car came with a spare tire and requested it to be installed, emphasizing that the car was under warranty. The dashboard, where the mileage and other indicators are displayed, did not show any warning for a flat or low tire; there was no warning message at all. It was only after the tire shop attendant replaced the tire that an orange light appeared next to the fuel gauge indicator. Prior to this, there was no indication of any issue on the car. On Saturday, July 20, 2024, I went to the dealer and primarily spoke with Carlos Cornejo, who informed me that the tire was not under warranty and that I would have to purchase a new one. I questioned how the tire was not covered by the warranty when the car was only one month and 19 days old and already presenting issues with the tire, the hybrid system, and the air conditioning. Despite the saleswoman's claims that the car was marvelous, he advised me to speak with either the saleswoman or someone from financing. At that moment, I spoke with Manolo Gonzales, who told me that he could not do anything and that I needed to come back on Monday at 8:00 AM to speak with Ran Fontes or Frankie Morales. I arrived at 8:00 AM and was told that the mentioned individuals, including the saleswoman, would not arrive until around 9:00 AM. I spoke with Victor, the Floor Supervisor, and he told me that I have to buy the tire because it is not under warranty. I expressed my frustration, and he ultimately reiterated that the tire is not covered. It is very disappointing that after just one month and 19 days of having the car, it is already generating problems. With the tires, although a nail was found in the tire on Saturday, supposedly these tires were resistant even to glass, although Johana the saleswoman's claim was not very convincing. My frustration lies in the fact that the dashboard did not display any warning, which could have prompted a quick solution. At no point did the car show a warning or a low tire alert or any problem. Now, the car is already presenting issues with the Hybrid system and the air conditioning. This is my first time owning a Toyota car, and supposedly, according to the saleswoman, it is the best brand in the world. However, my experience with the car has been far from that. Additionally, my experience on Saturday with Manolo Gonzales and today with the Service Supervisor Victor has shown poor customer service. More

We worked with Tuan Lam, and the entire process was transparent, efficient, and Tuan was so professional. transparent, efficient, and Tuan was so professional. More

It was a great experience buying from Toyota of San Bernardino. The staff was friendly and worked with us to get a good deal. Max was very helpful and worked with us the whole way. We were very happy w Bernardino. The staff was friendly and worked with us to get a good deal. Max was very helpful and worked with us the whole way. We were very happy with the experience More

Good and easy process. Good dealership I recommend this dealership fast and easy process. Good salesman people. Good dealership I recommend this dealership fast and easy process. Good salesman people. More

This was my first purchase at Toyota of San Bernardino but it definitely will not be my last. Both Chaz and Oly made my car buying experience wonderful for both my daughter and I. Thank you Toyota of SB. but it definitely will not be my last. Both Chaz and Oly made my car buying experience wonderful for both my daughter and I. Thank you Toyota of SB. More

I'm a very satisfied new car buyer at this dealership. The customer services was excellent and would recommend to friends and relatives. The customer services was excellent and would recommend to friends and relatives. More

Everyone was very polite and Adrian was extremely helpful with assisting me with the car I was interested in. with assisting me with the car I was interested in. More

Very helpful and explained every question we asked. Nice salesman took his time to drive us around the lot to show us different models since we were undecided on what to purchase Nice salesman took his time to drive us around the lot to show us different models since we were undecided on what to purchase More

I had a great experience and will be coming back, Charles was very helpful! Thank you! was very helpful! Thank you! More

All questions were answered. Very thoughtful salesman and finance mgr. will recommend sb Toyota. Second vehicle purchased there Very thoughtful salesman and finance mgr. will recommend sb Toyota. Second vehicle purchased there More