Toyota of Rock Hill

Lacking Trust, Integrity and Professionalism from mgmt down! Dear Parker (Internet Sales Mgr), We drove down from Asheville (3 hrs) on Monday, taking a day off from work, with intentions on buying a vehicle t Dear Parker (Internet Sales Mgr), We drove down from Asheville (3 hrs) on Monday, taking a day off from work, with intentions on buying a vehicle that day that we found online. We had looked over the 2013 Odyssey EX-L and was interested in seeing it in person. After emailing and texting Todd for a couple days we arrived, as planned, to find the Odyssey minivan in less than presentable condition. There was trash left in the van, the interior was not cleaned, there were missing plastic covers for the middle seat and the oil life was just shy of needing to be changed and the oil change sticker was still in window (and it sated per the mileage written on it that it was due)! The life of the tires on this vehicle would soon require new ones, tread worn down! Ok, this is a car I drove down to "see"? And you knew I was driving 3 hrs for this! This implies to us that the dealership did not service the vehicle, took no pride in their inventory and was deceptive. I asked for the inspection and service sheet that was done when the van arrived. After 30mins of waiting Todd brought us a sheet. Shouldn't have taken that long to print off a report, and that again leads us to believe that it was not accurate. When we sat down to discuss numbers we told Todd the number we wanted to finance (through you guys) plus taking our Odyssey trade. When Todd returned he had our van key in hand and immediately handed us our key back and said, "sorry we can't do that but thank you for coming in." What?! What dealership hands you the keys back and doesn't start dealing?! We then thanked him for his time and I showed him the certificate for the $25 gift card offered on your website for customers to come in and test drive. This confirmation email stated we could show the dealership the email/certificate from our smart phone. Well, there was a problem with that also, apparently it was another stall technique and got the impression they were hoping I would just give up and leave! It took 30mins of back and forth to the manager before I stood up and walked over there to the manager and said, "Do you want this certificate number?" He then said, "Oh, Oh well Todd just get her mailing address." So, again....what the heck?! It will be a miracle if I get the $25 gift card in the mail! By the way, we stopped by your neighbor, Hendrick Honda, and drove away in the exact vehicle you guys had (they were asking $27,998 and you all were asking $24,998) and they gave us more for our trade-in! They showed us the car fax and service inspection without us having to ask for the print out! They came down from their asking price, we negotiated and we drove back to Asheville in the 2013 Odyssey EX-L! Their salesman was very knowledgable and very professional. The entire dealerships' atmosphere at Hendrick was 10x more professional. Small things like a small refrigerator stocked with cold bottled waters and a popcorn machine, all were self serve. It would be in Toyota of Rock Hills' best interest to learn from them! Enjoying our 2013 Odyssey from Hendrick Honda! Customers from Asheville, NC More

Great Experience Buying a new car can be an overwhelming experience but working with Tom Funderburk made me less anxious in my decision. He provided valuable informat Buying a new car can be an overwhelming experience but working with Tom Funderburk made me less anxious in my decision. He provided valuable information about my new car, patiently showed me the features and has provided excellent customer service. I would recommend this dealership and Tom Funderburk when buying a new Toyota or for service on your vehicle. I was pleased with everyone I worked with through the buying and finance process. I am pleased with my new car and look forward to working with the service department on future maintenance. More

Great and friendly sales reps. First time ever buying a brand new vehicle, I usually buy 1 or 2 year old cars, but Tom Funderburk made this experience for me great! I got a great d First time ever buying a brand new vehicle, I usually buy 1 or 2 year old cars, but Tom Funderburk made this experience for me great! I got a great deal and the payments right where I wanted them. and I couldn't be happier. I would highly recommend my friends, family and co-workers to shop hear. More

Always gives great service I have been taking my Camry to Toyota of Rock Hill for service since I bought it in 2010. I have always received great customer service as well as gr I have been taking my Camry to Toyota of Rock Hill for service since I bought it in 2010. I have always received great customer service as well as great service for any maintenance or repair done to my car. More

That's what I call customer service I was highly pleased with the great customer service I received from the dealership. Jerry McIntosh was very helpful and was there each step of the wa I was highly pleased with the great customer service I received from the dealership. Jerry McIntosh was very helpful and was there each step of the way. He gave me a great car buying experience. David Kitts was also very helpful in helping with the service of my new vehicle and the detail guys in the back did a miracle on Camry before I took it home. The used car manger and fiance manger (Terrance) were also very polite and helpful. This was truly a great team effort and I would definitely recommend business to Toyota of Rock Hill. More

Polite employees and more Detailed service report including what was done and what I will need to have done on my car in the future. Free coffee, very clean restrooms, nice lou Detailed service report including what was done and what I will need to have done on my car in the future. Free coffee, very clean restrooms, nice lounge, non-political TV. But the best is the friendly service. I do not feel being taken advantage of even though my knowledge of auto mechanics is limited. I give Toyota of Rock Hill the highest rating possible for excellence. More

Repair of noise from 2010 Avalon Thank you so much Mike, Brian, Mark, Garrett, Joe and Anthony. Because of all of you, my Avalon is once again driving like an Avalon should. Your prof Thank you so much Mike, Brian, Mark, Garrett, Joe and Anthony. Because of all of you, my Avalon is once again driving like an Avalon should. Your professionalism, friendliness and attention to detail is why I continue to bring in my car for service to Rock Hill Toyota from Charlotte. THANK YOU for CARING. More

Talk about a POSITIVE experience............ I don't like to buy cars. Felix Collins epitomizes a "Customer 1st" - "Dealer 2nd" relationship. I wasn't sure what kind of car I wanted and have I don't like to buy cars. Felix Collins epitomizes a "Customer 1st" - "Dealer 2nd" relationship. I wasn't sure what kind of car I wanted and have been looking for a few months. Felix listened to me, made recommendations and let me test drive a number of cars and waited on me to make the decision. He followed up appropriately which kept me interested but I never felt pressured to buy although he and I both knew I needed to make a purchase. Gary in the finance department made the process easy for me as well. I appreciated his honesty as we moved through the process. I ended up purchasing a limited Rav4. I LOVE it!! But honestly I LOVE the experience I had with Felix you see, my children's father has bought two cars from Felix at Rock Hill Toyota. He has terminal cancer and wanted to make sure I had a really great car that I really really liked. Felix never rushed me, and was so heartfelt about the things we are going through. I needed to trust the process and he made that happen for me, us. Felix you are the "Real Deal" and your employer has the best Auto Consultant working for them in the Charlotte / Rock Hill area - they are blessed and we were too for working with you. Thank you very much for making a tough situation trust worthy and easy. More

Great experience Ayhan was fabulous and the purchase process was smooth. Gary in financing was very knowledgeable and helpful with loan terms and warranties. I love my Ayhan was fabulous and the purchase process was smooth. Gary in financing was very knowledgeable and helpful with loan terms and warranties. I love my new 2015 Toyota Avalon. More

The Feel Good Dealership Bill Patterson treated me to a great truck buying experience. I knew going in exactly what I wanted in my new vehicle and Bill was able to find exact Bill Patterson treated me to a great truck buying experience. I knew going in exactly what I wanted in my new vehicle and Bill was able to find exactly what I wanted. He made me feel good about the whole buying experience. I could not be more pleased with my new Tacoma or my pleasure in doing business at Toyota of Rock Hill. More