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Toyota of Rock Hill

Rock Hill, SC

Overview
Reviews
Vehicles
4.6
1,350 Reviews
Call Dealership (803) 328-2886
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640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,350 reviews

August 31, 2023

Efficient, friendly, welcoming, on time, caring, attentive, hard working, ready to do business, thoughtful, knowledgeable, More

by yek123sally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
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Sep 05, 2023 -

Toyota of Rock Hill responded

Thank you for the Five-Star review and for choosing Toyota of Rock Hill. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

August 31, 2023

My car was serviced today at Toyota of Rock Hill. The Technician found a burned out tail light that I may never have noticed. Thank you. 😀 More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Land, hbode Admin
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Sep 05, 2023 -

Toyota of Rock Hill responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 30, 2023

Good dealership. Service department treats you good. Takes good care of car while it is being serviced. More

by D.schmuhl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Report | Print
Sep 04, 2023 -

Toyota of Rock Hill responded

Thank you for choosing Toyota of Rock Hill. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

August 30, 2023

This is a nice location with great service and helpful staff. I will be back. More

by James
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley (Austin) Emmerling
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Sep 03, 2023 -

Toyota of Rock Hill responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 30, 2023

Danny Mc cornice at the dealership is always helpful and knowledgeable. Our car was serviced in a quick and through we manner. More

by dstarnes51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mc cormick
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Sep 03, 2023 -

Toyota of Rock Hill responded

We are thrilled that Danny provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 29, 2023

Quick turn around once truck is inside the shop. Oil change is cheaper than quick lube. More

by marcducky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin., hbode Admin
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Sep 01, 2023 -

Toyota of Rock Hill responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.

August 28, 2023

Had oil and filter changed for $55. 92. Got home to find dealer coupon in mail for $19.95. Called service writer Jason and he refused to adjust price. I asked if I should speak to a ser More

by JFWAGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Land
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Oct 16, 2023 -

Toyota of Rock Hill responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Curtis Smith the General Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Curtis Smith General Manager curtissmith@toyotarockhill.com

August 28, 2023

Excellent customer service by Timothy Evans. Timothy was upfront, explained everything and talked to me about options with my current used vehicle. He did not try to sell me anything I didn't ne More

by JALISA P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Evans
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Sep 10, 2023 -

Toyota of Rock Hill responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Timothy went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

August 26, 2023

Horrible follow up from the sales people to the sales manager. Ended up the truck i was wanting to but was sold before i got to a salesperson that actually helped. More

by mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Stuart-sales Manager, internet Sales
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Sep 01, 2023 -

Toyota of Rock Hill responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 01, 2023 -

Toyota of Rock Hill responded

I apologize that the vehicle you were interested in was already sold. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at curtissmith@toyotarockhill.com Curtis Smith General Manager

Sep 01, 2023 -

mike responded

Curtis thanks so much for reaching out. I am not one for giving hard times-business is hard enough when it all goes as planned. But i felt like i had to comment on this situation. From the first sales person to your internet guy to your sales manager there was a total disconnect. Did i contribute-probably so as i was quoting prices from the same platform your guys were and they probably did not appreciate that. Bottom line i wanted you guys to make something and me get the truck i wanted. But there was just no reasoning or follow up from your side. I’m sure they must have had the truck on someone else and didn’t want to bother with me. We could go on and on but i hate i missed on that truck but no worries. I do really appreciate you contacting me back. I own a business and that is important-you never know when they will pay dividends. Your group would be smart to follow their boss. Hope you have a great Labor Day weekend!

August 26, 2023

Austin in the Service Dept is phenomenal. I had just purchased a new Toyota Tacoma and relocated to South Carolina and he has been a godsent!! More

by cindydobson2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley (Austin) Emmerling
Report | Print
Sep 06, 2023 -

Toyota of Rock Hill responded

We are thrilled that Austin provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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