
Toyota of Rock Hill
Rock Hill, SC
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Have had my FJ Cruiser serviced here for 10 years. Always helpful and make it right. Service, tires, electronics, brakes, suspension. Bought tires here, so are rotated each time at no charge. I'm Always helpful and make it right. Service, tires, electronics, brakes, suspension. Bought tires here, so are rotated each time at no charge. I'm happy More
No one greeted me. I arrived 10 minutes early for a 2pm appointment. I had to go in and was finally acknowledged and told to wait with my car and someone would be with I arrived 10 minutes early for a 2pm appointment. I had to go in and was finally acknowledged and told to wait with my car and someone would be with me shortly. No one ever came so I called and they said they didn't even know I was there. I'm the customer but they make me feel like they are so busy and don't have time to even acknowledge me. I think the techs do a good job but the service advisors suck. I don't like being treated like an intruder and don't plan on going back. More
In general the service was quick. My only complain would be that the lady who talked to me seemed in a rush and wasn't very friendly. She also seemed upset to the fact that I wasn't d My only complain would be that the lady who talked to me seemed in a rush and wasn't very friendly. She also seemed upset to the fact that I wasn't dropping of the car due to the time I arrived, but in the website it didn't give any clarification about that. And even though I explained, she kept on implying that "both parties were confused " but I wasn't, I just was unaware of that peocedure. More