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Toyota of Rock Hill

Rock Hill, SC

4.6
1,350 Reviews

640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,350 reviews

October 20, 2023

Service personnel were great, work was well done and completed at price agreed to. Thanks for good work! More

by jplatt3136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Mock
Oct 24, 2023 -

Toyota of Rock Hill responded

It's fantastic to hear that the service personnel were great, the work was well done, and it was completed at the agreed-upon price. Consistency and reliability in service are essential for a positive customer experience. We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Have had my FJ Cruiser serviced here for 10 years. Always helpful and make it right. Service, tires, electronics, brakes, suspension. Bought tires here, so are rotated each time at no charge. I'm More

by Nightshade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Oct 21, 2023 -

Toyota of Rock Hill responded

It's fantastic to hear that you've been getting your FJ Cruiser serviced at Toyota of Rock Hill for 10 years and that we've consistently been helpful and ensured everything is made right, from service to tires, electronics, brakes, and suspension. The added benefit of free tire rotations after purchasing tires is a nice touch. Your long-term satisfaction and loyalty are a testament to the quality of service we provide. Your happiness is greatly appreciated.

October 19, 2023

Tim helped me very much. I liked the services that he provided for me and the potential offers. More

by William Power
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Evans
Oct 21, 2023 -

Toyota of Rock Hill responded

It's great to hear that Tim was helpful and that you liked the services he provided, as well as the potential offers he shared with you. Tim and the team appreciate your positive comments.

October 19, 2023

No one greeted me. I arrived 10 minutes early for a 2pm appointment. I had to go in and was finally acknowledged and told to wait with my car and someone would be with More

by robinbird831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
hbode Admin
Oct 20, 2023 -

Toyota of Rock Hill responded

I apologize that you experienced this interaction during your visit with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at curtissmith@toyotarockhill.com. Curtis Smith, General Manager

October 19, 2023

Great group got me in without n appointment and gave me the information that I needed to make a decision on what to do next. More

by Labrat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason and Danny , hbode Admin
Oct 21, 2023 -

Toyota of Rock Hill responded

It's fantastic to hear that the group at Toyota of Rock Hill was able to accommodate you without an appointment and provided you with the information you needed to make an informed decision about your vehicle. Flexibility and informative service are key aspects of a positive customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Salesman was knowledgeable and understanding, courteous and patient. A very pleasant experience. We’re definitely repeat customers. More

by dennyheim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Oct 21, 2023 -

Toyota of Rock Hill responded

It's wonderful to hear that your experience with the salesman was so positive, with their knowledge, understanding, courtesy, and patience making the experience very pleasant. Becoming repeat customers is a strong vote of confidence in the quality of service you received. We appreciate your loyalty. Congratulations on your new vehicle!

October 18, 2023

Service man treated me very professionally. Ask if I had any questions or any needs ask how the truck was running. More

by lrry61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Carson, hbode Admin
Oct 20, 2023 -

Toyota of Rock Hill responded

It's wonderful to hear that the service professional treated you professionally and inquired about your questions and the performance of your truck. Providing attentive and considerate service is crucial for a positive service experience. Your satisfaction is important to us, and we look forward to serving you in the future.

October 18, 2023

Had a good experience in the service department. They did a good job on my 50,000 mile maintenance. More

by lisajones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Oct 19, 2023 -

Toyota of Rock Hill responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 18, 2023

In general the service was quick. My only complain would be that the lady who talked to me seemed in a rush and wasn't very friendly. She also seemed upset to the fact that I wasn't d More

by shakaaron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Oct 20, 2023 -

Toyota of Rock Hill responded

We are sorry to hear that your experience with the service advisor wasn't as friendly as you would have liked and that there was confusion about the procedure. Customer service is important, and it's essential that customers are provided with clear and courteous explanations. Your feedback can be valuable in improving the overall customer experience. We appreciate your business! We look forward to the opportunity to assist you in the future.

October 18, 2023

Thank you for the friendly service, quality parts from Toyota of Rock Hill. Many thanks. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Mock
Oct 19, 2023 -

Toyota of Rock Hill responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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