
Toyota of Rock Hill
Rock Hill, SC
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A little communication problem occurred. When I got the estimate for the brake repair I called the service center and asked to speak to Jason. I had already dropped the car off at the deale When I got the estimate for the brake repair I called the service center and asked to speak to Jason. I had already dropped the car off at the dealership. Jason wasn’t available so I requested he return my call before he started work on the car. That was two days ago. This morning Jason called to let me know my car was ready. He said he did not receive my message. I was upset because I had called another place and got a better rate. Needless to say I am very upset. I am a widow living on a fixed income. Jason did reduce the charge but it still was more than the other quote I received. I still believe I am due some additional compensation. I love my 2010 Prius and hope to drive it for many more years. Thank you. Marie Neely. More
I made an appointment to change the oil and they did not even to that. The customer service reps in the service department are rude and do not seem to care at all about the customers. There were others wait even to that. The customer service reps in the service department are rude and do not seem to care at all about the customers. There were others waiting in line with me and no one would look up from their desks. More
Very professional and friendly service department. I always wait in the waiting area and it’s never an extremely long wait at all! Great service and great discounts I always wait in the waiting area and it’s never an extremely long wait at all! Great service and great discounts More
Good prices, less fuss than some places. Our Salesman was helpful and low pressure. Still seemed like a lot of paperwork and a 4 hr process, but maybe that's because we've gotten used to b Our Salesman was helpful and low pressure. Still seemed like a lot of paperwork and a 4 hr process, but maybe that's because we've gotten used to buying online, that was how we got the last two cars. I would say that they we're a good Toyota dealer. More