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Toyota of Rock Hill

Rock Hill, SC

4.6
1,363 Reviews

640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,363 reviews

February 16, 2024

They honored the oil change coupon with no hassle. The inspection showed the beginnings of wear on a shock, but no pressure to fix it right now. Ian was friendly and knowledgeable. More

by knwollen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Feb 23, 2024 -

Toyota of Rock Hill responded

It's great to hear that you had a positive experience with the oil change coupon and the inspection at our dealership. It's also wonderful that Ian provided friendly and knowledgeable service without pressuring you to address the shock issue immediately. Safe travels on the road, and thank you for sharing your experience!

February 16, 2024

They did great on fixing my car I’m so satisfied thank u for ur help More

by Mp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Morris, hbode Admin
Feb 23, 2024 -

Toyota of Rock Hill responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 15, 2024

Very easy to make an appointment, very efficient & knowledgeable service writers. Keep you informed & on time. More

by Jhoyleramsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Key
Feb 17, 2024 -

Toyota of Rock Hill responded

We're delighted to hear that your experience in making an appointment was easy and that our service writers were efficient, knowledgeable, and kept you informed and on time. Providing a smooth and informative service is our goal, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!

February 15, 2024

When I purchased the vehicle , I was shown one car and then sold another. It was my fault for not seeing it and catching it so I now live and learn. Don’t like the fact that they had no shuttle service or More

by Jimmy.ricciardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan in service
Feb 15, 2024 -

Toyota of Rock Hill responded

Thank you for bringing this to my attention. I apologize for the misunderstanding and the inconvenience you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at dhinic@toyotarockhill.com. I look forward to speaking with you. Dan Hinic, General Manager

February 14, 2024

Amazing customer service. They always treat me with upmost respect. They make the experience so easy. More

by mcelrathb85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Feb 15, 2024 -

Toyota of Rock Hill responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 14, 2024

The service advisor by the name Tim Evans was an exceptional and professional whose service was beyond expectations and will recommend him to anyone needing a service . More

by Osh092007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Evans
Feb 16, 2024 -

Toyota of Rock Hill responded

We're thrilled to hear about your exceptional experience with our service advisor, Tim. Your praise for his professionalism and service beyond expectations means a lot to us. Thank you for recommending him. We appreciate your feedback and your recommendation!

February 13, 2024

The staff is always friendly and very knowledgeable. It’s never a rushed or overwhelming service experience. More

by LMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Feb 16, 2024 -

Toyota of Rock Hill responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 13, 2024

Took Ellie (Tacoma) in for her regular oil change, power steering flush and to have a couple things checked out. My regular go to guy is Danny but he wasn’t in so I got to meet Ian. Ian was a great help. Hi More

by lk2ln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Feb 16, 2024 -

Toyota of Rock Hill responded

Thank you for the Five Star review and for choosing Toyota of Rockhill. We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We appreciate your business and look forward to the pleasure of serving you again.

February 13, 2024

I was greeted quickly. Unfortunately, with the prices we pay for services, I would expect some sort of inexpensive snacks while a customer waits for the repair work to be More

by geovanni.barris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Mar 14, 2024 -

Toyota of Rock Hill responded

Thank you for informing me about your unsatisfactory service. Please know that we are looking into your concerns, I will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Mike Reidy Aftersales Director Toyota of Rock Hill m.reidy@toyotarockhill.com

February 10, 2024

The service department in this dealership is professional and provides quick quality service. The waiting room is pleasant but could use more seating. More

by drewmjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Feb 13, 2024 -

Toyota of Rock Hill responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

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