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Toyota of Rock Hill

Rock Hill, SC

4.6
1,330 Reviews

640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,330 reviews

February 07, 2024

The salesman we worked with was not pushy, very kind. The selection they had of what we were looking for was good. More

by vjbailey52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Medina
Feb 10, 2024 -

Toyota of Rock Hill responded

It's wonderful to hear that your experience with the salesman was positive and that you appreciated the non-pushy and kind approach. Having a good selection of what you were looking for adds to the overall satisfaction. Thank you for choosing us, and we hope you enjoy your purchase!

February 07, 2024

Paid 11k for a car that looked in good shape. . less than 1 week later I need to replace oil cooler 1k to fix.. will never buy from again will tell everyone not to buy from them More

by mmknes2020
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
David Hart, Kelsey Cash, Charles Carson, Paul Anderson, Tim Abrams, Tom Cook, Willie Brooks, Tucker Campion, Laura Driscoll, hbode Admin
Feb 09, 2024 -

Toyota of Rock Hill responded

Thank you for your feedback about this inconvenience you experienced after purchasing a vehicle from us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Dan Hinic, General Manager dhinic@toyotarockhill.com

February 06, 2024

They are customer oriented. Very timely customer service and friendly . Always anticipate customer needs and expectations More

by giftyhenaku1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray , hbode Admin
Feb 09, 2024 -

Toyota of Rock Hill responded

It's wonderful to hear that you've had a positive experience with customer-oriented and timely service. Anticipating customer needs and providing friendly service are key aspects of creating a positive customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 05, 2024

I always have a good experience here! I usually ask for Jason who is great but this time I ended up with Ray…. who was also very professional, friendly, and helpful. He suggested some hel More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Feb 09, 2024 -

Toyota of Rock Hill responded

Thank you for your kind words! We're delighted to hear about your positive experience with Ray. We appreciate your continued trust in our dealership, and both Jason and Ray are here to assist you whenever you need. Safe travels, and we look forward to serving you again!

February 04, 2024

Appointment was easy to make on line, i arrived at the appointed time, car was taken back and completed within the appointed time. More

by sodepot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, hbode Admin
Feb 08, 2024 -

Toyota of Rock Hill responded

We're pleased to hear that your appointment process was easy to make online, and your experience at our dealership went smoothly. It's great that the service for your car was completed within the appointed time. Safe travels, and thank you for choosing our dealership for your service!

February 04, 2024

Purchased a used vehicle with the promise of a hitch installation. The dealership contacted my when they were ready for the installation of the hitch. After receiving the vehicle back I noticed one side More

by Jeff M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stewart
Feb 05, 2024 -

Toyota of Rock Hill responded

Thank you for bringing this to my attention. I apologize for this inconvenience and the lack of communication. I would like an opportunity to address your concerns and to earn your business, please contact me at dhinic@toyotarockhill.com. I look forward to speaking with you. Dan Hinic, General Manager

February 03, 2024

Ian was very nice and professional. The entire visit was went quickly, under an hour. More

by mmils
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Feb 07, 2024 -

Toyota of Rock Hill responded

It's fantastic to hear that you had a great experience and that Ian provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 02, 2024

Too soon to give a true rating. . our Salesman was pleasant and we were able to get in a price range for both trade and purchase... Don't like the added things done to increase the More

by Zeke
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andre Andrews
Feb 08, 2024 -

Toyota of Rock Hill responded

Thank you for sharing your initial experience. We understand your concerns about added costs that can increase the MSRP. We appreciate your feedback, and your long-term experience will indeed be a significant factor in forming a comprehensive review. We value your business and look forward to continuing to serve you. Safe travels in your new purchase!

February 02, 2024

They fixed my vehicle. It too all day, but they were persistent and got it repaired More

by Carey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Feb 08, 2024 -

Toyota of Rock Hill responded

We're glad to hear that our dealership was persistent and successfully fixed your vehicle, even though it took the entire day. Your patience and understanding during the repair process are appreciated. Thank you for choosing us, and we're here for any future needs!

February 02, 2024

Fox does a good job. He has been for years. We always use Toyota Rock Hill. More

by Seleroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Feb 02, 2024 -

Toyota of Rock Hill responded

It's fantastic to hear that you had a great experience and that Fox provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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