Toyota of Rock Hill

Austin is a very helpful courteous advisor, technician Keenan explained details of repairs that made sense. Top notch Toyota dealer! Keenan explained details of repairs that made sense. Top notch Toyota dealer! More

Brought car in for oil change and asked for an inspection on a knocking noise in front passenger side. Timothy Fox advisor 4077, said I would have to purchase 2 Front tires in order for noise to be found. Ti on a knocking noise in front passenger side. Timothy Fox advisor 4077, said I would have to purchase 2 Front tires in order for noise to be found. Tires were not even at the Wear Mark. I told him it was not the tires making the noise, just proceed with the oil change. Seeing my frustration, Timothy said he would talk to the Tech to look into noise. After completion, they said nothing was found. Tim turned over paperwork to another advisor saying Noise was not found. I asked the other service guy to take a ride with me to hear the noise. He heard the noise multiple times and stated it could be a CV joint. Inspection indicated Axle hub and bearing Passed, Steering linkage Passed, Suspension Passed!!! And the video that showed walking around the car was useless!! Timothy came back out now that there was a Noise Found, and wanted to charge us $220 for them to LOOK and provide a diagnostic to pin point the part. Terribly Disappointed with this service after 12 years of continuous service and purchases of Rav 4 , Camry, and Corolla in our Household. We left and brought the car to NTB and in 30 minutes and NO Charge to look, they found Front Struts and Sway Bar links needed replacement, Front brake Pads needed replacement and found passenger side pad LOOSE!! Not even a sale pitch for buying 2 new front tires! Your store has lost our business, please give my regards to Felix, he was our long time Salesperson we will miss. More

TORH does an excellent job. I was met promptly upon pulling into the service bay. Key then kept me up to date throughout the process and explained everything perfectly. He did a I was met promptly upon pulling into the service bay. Key then kept me up to date throughout the process and explained everything perfectly. He did a great job. More

The employees at this dealership always provide such great customer service. Always look forward to having vehicles worked on. great customer service. Always look forward to having vehicles worked on. More

I took my car in for routine maintenance and was in and out within 2 hours. Jordan was very helpful in the process. out within 2 hours. Jordan was very helpful in the process. More

Mr. fox was very pleasant and quick to render service. They even let me know about a possible issue with my tires after the installation from a different company! They even let me know about a possible issue with my tires after the installation from a different company! More

The service member are very pleasant and maintenance was done on time as promised. The communication is great! done on time as promised. The communication is great! More

Quick customer attention in both service and sales. Compiling vehicle data is impressive, service was rapid. Good experience… Compiling vehicle data is impressive, service was rapid. Good experience… More

Good service. I feel great with everything the technician take care my car. Thank you I feel great with everything the technician take care my car. Thank you More

The dealership is clean, the staff is friendly and welcoming, and there’s a work area that’s beneficial to me while they’re working on my vehicle. welcoming, and there’s a work area that’s beneficial to me while they’re working on my vehicle. More