Back

Toyota of Rock Hill

Rock Hill, SC

4.6
1,467 Reviews

640 Galleria Blvd

Rock Hill, SC

29730

Directions

By Type

Showing 1,467 reviews

May 28, 2025

The Service Department does a great job of helping me keep my car in tip top condition. More

by CWeston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Davis (1550008)
May 29, 2025 -

Toyota of Rock Hill responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 27, 2025

Shady service dept, They tried to convince me to update my firmware for $200 to correct a problem that’s existed since 2019 in Rav4s and Camrys. They’ve known the problem has existed for years, but waited More

by Tawad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Davis, Fox
May 29, 2025 -

Toyota of Rock Hill responded

We want to clarify that we are committed to honest and transparent service—something we take very seriously. You made an appointment for your vehicle the because it was not starting and you trusted us to do an oil change and a battery replacement, which we completed. Regarding the firmware update: That update is covered under warranty for three years. Unfortunately, your vehicle is now two years outside of that coverage period. While we understand your frustration, we are unable to offer warranty repairs on vehicles no longer eligible. As the service advisor stated to you, we cannot cover items “under warranty” because your concern is all over the internet. That said, we do value loyal customers, and we’re always open to offering goodwill assistance when possible. Based on your consistent service history with us every 5,000 miles, it's clear you've placed trust in our team, which is why this review caught us off guard. I'd be happy to speak with you directly to see if we can find a fair resolution. Please feel free to reach out. Mike Reidy Service & Parts Director - Toyota of Rock Hill m.reidy@toyotarockhill.com (803) 325-9254

May 26, 2025

Toyota has always been prompt with appointment times. I have always had great service and they show you your options. David did a great job explaining and making sure I had my inspection sheet’s and be More

by grgttmrtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David,Bowles.
May 27, 2025 -

Toyota of Rock Hill responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 25, 2025

Its the peiple you employ! As since Toyota of Rock Hill opened, you have made me feel appreciated. Thank you for all these years of friendship and professional care. Dr Michae More

by michael.bolus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TIM evans
May 27, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 24, 2025

Had service on my Tundra completed today at Toyota of Rock Hill. A delight. When I set the appointment with Fox, it was right on time. It was done right. Then Fox came to tell me the service was compl More

by Bobmcc55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fox
May 25, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2025

Excellent Fast Thorough Informative Clean Profession al Honest Efficient Friendly Organize No pressure Knowledgeable Prompt Amazing More

by dleach892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Evans
May 26, 2025 -

Toyota of Rock Hill responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 24, 2025

Easy to work with Friendly. Very Efficient and responsive. Greeter quickly and was on my way in no time More

by jhudyma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
May 26, 2025 -

Toyota of Rock Hill responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 24, 2025

I've has our Toyota, camry and Avalons service at this location for 19 yrs. And David in service has been there for most of those years. Excellent service advisor. More

by dwcoop182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
May 26, 2025 -

Toyota of Rock Hill responded

Hello, we're happy you found David to be so supportive during your experience here at Toyota of Rock Hill. Feel free to reach out to us if you need anything. Have a wonderful day.

May 23, 2025

I always have a very positive experience. All the staff are very kind and helpful. Great customer service. I also want to thank Kaleb, the mechanic who worked on my car, for doing a fanta More

by halibalihs2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Evans and Kaleb
May 25, 2025 -

Toyota of Rock Hill responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

May 23, 2025

Very pleased with how fast the service was. Timothy Fox was the best, forthcoming and made sure I was aware of the outcome of my car. More

by Dianaferrel247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Fox
May 25, 2025 -

Toyota of Rock Hill responded

Hello, we're happy you found Timothy to be so supportive during your experience here at Toyota of Rock Hill. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

...
5
...