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Toyota of Rock Hill

Rock Hill, SC

4.6
1,450 Reviews

640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,450 reviews

March 21, 2025

Manny was able to take care of everything I wanted and made the buying process easy! More

by bbuyer21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny
Mar 22, 2025 -

Toyota of Rock Hill responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Rock Hill. We hope to see you soon!

March 20, 2025

Great customer service from start to finish. I was in and out within after an hour. More

by Jdavis64398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Mar 22, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

March 20, 2025

Staff is very professional and courteous We appreciate David Bowles, he goes over and beyond. More

by cjbrownell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bowles
Mar 22, 2025 -

Toyota of Rock Hill responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Rock Hill. We hope you have a great day!

March 20, 2025

What a pitiful excuse for all of their mistakes! Made an appointment for an airbag recall and oil change, made the appt WEEKS ago, purchased the vehicle from this dealership 4 years ago, have had mo More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Land
Mar 22, 2025 -

Toyota of Rock Hill responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at mpellett@toyotarockhill.com so we can work toward a resolution. Mark Pellett Service Manager

March 20, 2025

I will give agent who did deal with me he is very gentle and did awesome job to make sure what I need. But Finance guys are very scam they wait till very late to reveal my interest rate even when I am done More

by bishwop9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jay
Mar 24, 2025 -

Toyota of Rock Hill responded

Thank you for your feedback. There was an incentive tied to financing through SETF. We are happy to hear the sales person took great care of the customer. Please call Dan Hinic or Riggs Jones to discuss your experience in the finance office. Riggs Jones General Sales Manager Toyota Rock Hill 803.325.9212 desk riggsjones@toyotarockhill.com

March 19, 2025

I live out of town so I waited. Everything was Completed in a timely manner. They notified Me of the need for front end alignment. This was completed also.Thank you. Fred Baker More

by Tundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bowles
Mar 22, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 19, 2025

Very professional and let the customer know exactly what is going on with the vehicle. In my case (difficulty walking) was extremely helpful! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tin Fox
Mar 20, 2025 -

Toyota of Rock Hill responded

Hello Mike, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2025

Appointments take a while but they do good work and are honest in their assessments More

by David.shamble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Mar 21, 2025 -

Toyota of Rock Hill responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2025

Good experience! Very friendly service person! Took less than an hour! Very pleased! Took time to explain charges! More

by Gaffneyraised
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Mar 22, 2025 -

Toyota of Rock Hill responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 18, 2025

Was a time I highly recommended them. Now they apply high pressure and misdirection to get signatures to sell my info for advertising, and voluntarily relinquish all warranty rights. The More

by scott.hesterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kailey, unknown supervisor
Mar 22, 2025 -

Toyota of Rock Hill responded

We apologize for the inconvenience caused by your recent service experiences. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Mark Pellett Service Manager Toyota of Rock Hill (803) 325-9233 mpellett@toyotarockhill.com

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