
Toyota of Rock Hill
Rock Hill, SC
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What a pitiful excuse for all of their mistakes! Made an appointment for an airbag recall and oil change, made the appt WEEKS ago, purchased the vehicle from this dealership 4 years ago, have had mo Made an appointment for an airbag recall and oil change, made the appt WEEKS ago, purchased the vehicle from this dealership 4 years ago, have had most of the work done here, so they have it in their records. Got there, said it wouldn’t take 4 hours, will take two, they called me in 30 minutes, said they only did the oil change, because they didn’t have the part for the recalled airbag!! I live almost an hour away, and my husband followed me down so I didn’t have to sit all day! One excuse after another, it was probably the “call center”, not the dealership, blah, blah, blah!! There is NO EXCUSE for such a screw up!!!! Now I have to wait for the part to be ordered and hope they actually do their jobs and make sure it’s the airbag for my car!!!!! To think, I was probably going to buy another car from them, NOPE!! You’ve LOST my business for good!!! More
I will give agent who did deal with me he is very gentle and did awesome job to make sure what I need. But Finance guys are very scam they wait till very late to reveal my interest rate even when I am done and did awesome job to make sure what I need. But Finance guys are very scam they wait till very late to reveal my interest rate even when I am done transferring my insurance and everythin and reveal very high percentage . My credit score is excellent and can pay the cash for the care but they charge me 8.7 % APR which is very high for my score. And they also said I can finance with only Toyota financial not with other creditor. Total scam and deceiving. Which I have never heard that I cannot do finance with other banker except Toyota financial. They will be. Bale to show the business currently but in long term will loose lot of customers and also business . I am going to pay off as soon as I get dmv documents so you will it get any money from me as interest charge. Will never go back on I have to buy car for my wife too bit not from here More
I live out of town so I waited. Everything was Completed in a timely manner. They notified Me of the need for front end alignment. This was completed also.Thank you. Fred Baker Everything was Completed in a timely manner. They notified Me of the need for front end alignment. This was completed also.Thank you. Fred Baker More
Was a time I highly recommended them. Now they apply high pressure and misdirection to get signatures to sell my info for advertising, and voluntarily relinquish all warranty rights. The Now they apply high pressure and misdirection to get signatures to sell my info for advertising, and voluntarily relinquish all warranty rights. The forms no longer say I reviewed the labor and parts and am satisfied. “That’s just how they print but that’s not what it means.” Really? I’m saddened. More