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Toyota of Rock Hill

Rock Hill, SC

4.6
1,435 Reviews

640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,435 reviews

March 26, 2025

I have always received great service at this dealership. They have good customer service and quality of work. More

by KT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Jarrett
Mar 28, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2025

I needed a new water pump before a trip in two days, and they got my car fixed the same day I dropped it off! Great customer service. More

by marthacmuse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
His name is Fox
Mar 28, 2025 -

Toyota of Rock Hill responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2025

They are efficient and courteous. The dealership was quick to contact me once my alert popped up telling me service was due. More

by VWbugg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Mar 27, 2025 -

Toyota of Rock Hill responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2025

Service is hit or miss. The first time they tried to overcharge for parts, and acted irritated when I found a better price, but they did honor the price match in the end. Th More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fox
Mar 28, 2025 -

Toyota of Rock Hill responded

Hello Chris, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

March 24, 2025

service for 15000 mile scheduled with no issues, had car at dealer and reviewed with my service contact David what was to be done. out the door less than 2 hrs- reviewed work done and answered my question More

by dennisdumsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Boles
Mar 27, 2025 -

Toyota of Rock Hill responded

Hello, we're happy you found our staff David to be so supportive during your experience here at Toyota of Rock Hill. We are always more than happy to assist you if anything else comes up. Take care!

March 24, 2025

Dealers usually wash the car when you go for service. Was surprised that they have stopped doing that More

by dkshah53
Recommend Dealer
No
Employees Worked With
Brandy
Mar 27, 2025 -

Toyota of Rock Hill responded

I appreciate your feedback and understand any frustration this may have caused. We are looking at other options to wash customers vehicles in the future. Michael Reidy Service & Parts Director Toyota of Rock Hill m.reidy@toyotarockhill.com

March 24, 2025

Clean and nice. They were really busy had a steady flow of customers. Did not hear any complaints. More

by dbrooks108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fox
Mar 27, 2025 -

Toyota of Rock Hill responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 24, 2025

I took my car in for a repair under a customer support program. I was told that program didn’t exist and that was a lie. They then proceeded to try to charge me $850. I called another dealership and they More

by Megs0330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Fox
Mar 28, 2025 -

Toyota of Rock Hill responded

Megan, We apologize for the inconvenience and frustration this experience has caused. Our service advisor made a mistake when reviewing the information on your vehicle. You do have the Customer Support Program, and we sincerely apologize for the oversight. Please let us know when we can schedule your repair — we’d like to make this right. Mike Reidy Service & Parts Director Toyota of Rock Hill (803) 325-9254 m.reidy@toyotarockhill.com

March 24, 2025

I was very happy when I purchased my vehicle. Also, today was my first free service that went very well More

by mno23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Mar 27, 2025 -

Toyota of Rock Hill responded

Hello, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 23, 2025

Great to deal with. In service I avoid or decline the up sell, but overall I trust they do good work and do care about the customers More

by John S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Mar 24, 2025 -

Toyota of Rock Hill responded

Hi John, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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