Toyota of Rock Hill

Responsive just wasn't really there. I asked a specific question about a model which I later found out isn't even available yet in the US. Got multiple people contacting me about a diffe I asked a specific question about a model which I later found out isn't even available yet in the US. Got multiple people contacting me about a different model. Couldn't get the information I wanted from them; I think they just wrote me off because I wasn't ready to commit the time to "come down for an appointment" without some basic information. Also when I've looked in the past the inventory seemed to be several thousand higher than other dealerships. More

Don’t ever try to buy a car online with this group. We came down to rock hill to look at used cars. They didn’t have on their lot what we were looking for so we left. We continued to follow up online We came down to rock hill to look at used cars. They didn’t have on their lot what we were looking for so we left. We continued to follow up online and check for new inventory. They Advertised the exact car we were looking for and we were ready to make the deal. Come to find out the car was not on their lot it was is FLORIDA. However at the bottom of the page it state FREE delivery to their dealership, so we were set and ready to make the deal. Once we got to the pricing again the car was now 1200 MORE than it was clearly listed for on their site. When we inquired they said it was shipping. When we argued that point because it says FREE shipping, they then said and I quote “the pricing online isn’t always right”. As you can imagine it infuriated us. This is a CLEAR violation of the FTC act which states The Federal Trade Commission Act allows the FTC to act in the interest of all consumers to prevent deceptive and unfair acts or practices. In interpreting Section 5 of the Act, the Commission has determined that a representation, omission or practice is deceptive if it is likely to: • mislead consumers and • affect consumers' behavior or decisions about the product or service. We would have loved to make this deal, but more importantly this should be addressed as it was clearly done to mislead the consumer. I will be going to WSOC-TV with this. More

Scheduled AC service for 4:30 in the afternoon, when I arrived, first thing out of the service writers mouth was we don't normally do ac work this time of day. She checked with service and they said "we' arrived, first thing out of the service writers mouth was we don't normally do ac work this time of day. She checked with service and they said "we'll take you". 10 mins later, was told we can't fix your truck since it has a leak. They have fixed it for the previous 3 years. Every time I go to this service department, its always a challenge. I don't trust them. Take your vehicle somewhere where they aren't trying to get as much out of your wallet as they can. Its clear they work on commission. More

I was looking for a Camry. I went a couple of times to speak further on it. Farrah is one of the rudest salespersons I’ve ever spoken with. The second time, she was impatient I went a couple of times to speak further on it. Farrah is one of the rudest salespersons I’ve ever spoken with. The second time, she was impatient and was condescending in tone. Very distasteful experience. More

We purchased a 2007 Toyota Camry Hybrid the end Dec 2021. We were told that it went through your service department and everything checked out. Out of the gate, we had issues with the Hybrid battery system We were told that it went through your service department and everything checked out. Out of the gate, we had issues with the Hybrid battery system, brakes and a whole host of other issues that Toyota of South Charlotte repaired. Tires go bad, even though they were replaced in 2020, and find out that the shocks are completely gone. I understand that we purchased the vehicle "As-is" but I would expect that we would have a functioning car less than 3 months after purchase without spending another $4,000 to feel SAFE driving it. We tried to talk to our salesperson about it, but he never contacted us back, and was told that the service department would not do anything because it was purchased "As-Is". All of this would have been identified if the vehicle was inspected the first time and not pencil-whipped to get it on the floor. You have lost a customer for life. More

Contacted me in a very short time with information that was requested and have followed up over a period of time. was requested and have followed up over a period of time. More

I purchased a brand new 2022 Toyota Camry from this dealership back in November 2021. It was a great buying experience with sales person Maurice. However the process took about six hours that is way to dealership back in November 2021. It was a great buying experience with sales person Maurice. However the process took about six hours that is way too long. In addition do not and I repeat do not ever buy an extended warranty from this dealership because it will take you longer to cancel it then you ever thought possible. I am still fighting to get this canceled and no one seems to know anything or be able to help me and then they tried to tell me that there was going to be a cancellation fee of over $1000 I don’t believe that. Be cautious when you’re purchasing something like this. More

I texted with a salesperson named Tran who assured me that they had a Toyota Venza in stock and on the lot. I drove 75 miles to the dealership only to be told they did not have any on the lot and didn’t that they had a Toyota Venza in stock and on the lot. I drove 75 miles to the dealership only to be told they did not have any on the lot and didn’t expect any. I met with salesperson Andre who calmed me down quite a bit and did his best to look for the car in the system. I was also contacted by the manager Curtis, he apologized for the inconvenience and said he would contact the call center so this nonsense wouldn’t recur. He also offered to do whatever he could to gain my trust in his dealership. Andre and Curtis definitely seem willing to correct for this error. More

Scott H helped us. We would definitely recommend Rock Hill Toyota. Second car we have ought from them. Hill Toyota. Second car we have ought from them. More

Salesman Andre Andrews is the worst. He did a poor job explaining the features of the car & his after sales care is horrible. He is rude & nasty. If a car warranty says 3 years/36,000 miles bumper to bump explaining the features of the car & his after sales care is horrible. He is rude & nasty. If a car warranty says 3 years/36,000 miles bumper to bumper I expect you to live up to that standard. I will never buy another car from Toyota of Rock Hill. I just took my daughter to Toyota of Lugoff & got a great deal & got my car serviced while I was there. Toyota of Rock Hill SUCKS! 👎🏽 More