Toyota of Rock Hill

Outstanding Experience with Jeremy Melton From the first phone call to the dealership, Jeremy Melton was excited that I called. That is in itself is refreshing compared to all the other Toyot From the first phone call to the dealership, Jeremy Melton was excited that I called. That is in itself is refreshing compared to all the other Toyota dealerships I called. Jeremy also allowed me to complete just about everything over the phone through text and emails, working with my schedule. He got me the best deal by far. He took the time to deliver my New Rav4 to my mother-in-law, taking his time to make sure she truly understood each feature from the Bluetooth to the navigation and the challenge of voice control, for her, its really easy. I drove past 5 other Toyota dealerships to meet with Jeremy and it was really worth the trip. If you are looking for a new or used Toyota, do yourself a favor and give him a call. More

Wrongfully charged and misguided Took my Tundra in for just an oil change and I told them that I had a blown fuse for the cargo lights I just didn't know which fuse it was cause diagr Took my Tundra in for just an oil change and I told them that I had a blown fuse for the cargo lights I just didn't know which fuse it was cause diagram on the cover doesn't specify which one is for the cargo lights. All I needed was that fuse change and before I knew it I ended up paying $58 for basically about $2 fuse had known that I would've taken it else where that I'm sure they wouldn't have even charged me. I asked $58 for a $2 fuse I was the technician had test to make sure it worked just ridiculous, but my service rep. Mrs. Johnson was professional and polite even though she wasn't the rep who checked me in or misinformed me. Would I get my truck serviced there again let's just say it's up in the air.🤔 More

Unprofessional and rude I purchased my toyota corolla at this location 2 years ago, brand new off the lot and my touch screen calibration/stereo shut down on me so I took it I purchased my toyota corolla at this location 2 years ago, brand new off the lot and my touch screen calibration/stereo shut down on me so I took it there to have it service and because of my high mileage they couldn't replace it for me at no charge. Mileage does not have a bearing on the device first of all. I was pretty frustrated because purchasing a brand new car and after 2 years the stereo is out and to replace it was going to be over $900? Another toyota place had quoted me that and because I purchased my vehicle here I've decided to bring it back and maybe they can work with me but no! A couple of the service guys was talking and laughing behind my back so I told Bo Burchell that's it's unprofessional for them to talk and laugh at their customers. I drove off and was still unsatisfied so I decided to go back to talk to the general manager, but they sent Bo back to talk to me? I'm not sure if he was the general manager or not. He told me that he spoke to those guys and they said they did not talk or laugh at me but I've heard everything they've said. Not just that they never called me back on Monday to tell me how much was it to replace my stereo. This is the worst place to go purchase a vehicle. Never will I ever refer anybody there to purchase anyone vehicle!!! More

Pleasant service Tim Fox was my service advisor for my 30,000 mile service. Tim was very knowledgeable and courteous. He explained everything to me, without giving me Tim Fox was my service advisor for my 30,000 mile service. Tim was very knowledgeable and courteous. He explained everything to me, without giving me the feeling that I've had before at other dealerships where they try to oversell. My next service will be scheduled with Tim. More

Service Not Good I am not pleased with the follow up and communication. I traded in my vehicle and they were supposed to pay it off and it's been almost 3 weeks and th I am not pleased with the follow up and communication. I traded in my vehicle and they were supposed to pay it off and it's been almost 3 weeks and they still have not paid my vehicle off. Now my old car note would be late if I weren't paying such close attention and having to do so much follow up. Don, the sales manger said he would take care of it and get back to me. I never heard from him so I went to the dealer and he hadn't even begin to assist me. I would say don't have high expectations from this dealership. More

Kelsey Cash is AMAZING!!! I have purchased two vehicles from Kelsey @Toyota Rock Hill and I won't go anywhere else. All the employees there are upfront and honest and amazing!! I have purchased two vehicles from Kelsey @Toyota Rock Hill and I won't go anywhere else. All the employees there are upfront and honest and amazing!! More

My 30,000 mile scheduled/appointment took 6 HOURS!!! I had an appointment to have the service work done on my vehicle that has almost 30,000 miles on it. Toyota was having a tire sale at this time as wel I had an appointment to have the service work done on my vehicle that has almost 30,000 miles on it. Toyota was having a tire sale at this time as well. I made the appointment for 11 am but my vehicle was not ready until 5:00 pm. I was given all kind of excuses and out right lies about why it was taking so long. However, my husband and l are not stupid. He has worked for dealerships and knew that it was not taking that long to change the oil and line up a van. I don't believe that they even started to complete my service until I called at around 3:00 concerned because they had never called me to come pick up my vehicle. I would much rather they just told me the truth; they got busy selling and installing new tires for other customers that they forgot about my SCHEDULED work. We actually heard them arguing about whose fault it was that my service work had not been completed, and the servicemen hushed up arguing really quickly when they realized the gentleman sitting close by was my husband. It did not stop them from charging me the full rate. I was offered a free car wash on another date because it was so late when they gave me back my van that the car wash was closed for the day. Considering that I drove 38 miles one way to get there for the service, I doubt I'll make another trip for the free car wash. I had other tasks that I needed to complete on this day that I could get to because customers buying tires were placed in front of me and my appointed scheduled work. I just want to say that my time is valuable to me too, and charging me the full rate was terrible customer service! I will be looking elsewhere for future servicing needs. Way to go Toyota of Rock Hill, SC. I had planned on buying my next vehicle there, but not now! More

DO NOT PURCHASE ANYTHING FROM THEM I bought a 2015 Camry about a month ago. (Which I was over charged) It broke down on me a few weeks after my purchase and when I picked it up from the I bought a 2015 Camry about a month ago. (Which I was over charged) It broke down on me a few weeks after my purchase and when I picked it up from the getting the repairs it was missing a hubcap. They initially told me there wasn't one on it when I brought it in but they would order me one and not charge me! Like they were doing me a favor! I wasn't missing anything from the vehicle! Customer service was very poor! More

easy to work with Jim and Tom made our trade a smooth and pleasant experience. they went above and beyond what most buyers would expect! I expect to have a long and pl Jim and Tom made our trade a smooth and pleasant experience. they went above and beyond what most buyers would expect! I expect to have a long and pleasant relationship here. thanks for all your help, Raymond and Teresa Lawson . More

No responsibility, Bad Reputation My car has a problem, every time I turn the steering wheel, the car tries to stop by activate the ABS. Brought the car in for service, after diagnosti My car has a problem, every time I turn the steering wheel, the car tries to stop by activate the ABS. Brought the car in for service, after diagnostic the advisor guy told me that they must replace one part that control the balance of the car. I asked him to confirm: "are you sure the problem will stop after the part is replaced?. He answered:" we are responsible for our work", then I asked the same question again, he went to his manager and came back with this answer: "we stand behind our work". All I want is the problem must stop. So they do their job, and I paid for it very expensive As soon as I left the dealer, that problem happened again. I immediately call back and let them know. They asked me to bring the car back in and leave the car there for longer diagnostics. They came back to me and told me they have to replace another part. Then I asked : "Are you sure this time will work?". They answer me without %100 sure. That is not good, I felt. " Are you going to pay me back the cost that you charged me the first time? I asked because I know for sure whatever they fixed the first time not related to the problem. They said no. Then I came up to Service Manager, then Department Manager, and then the General Manager, none of them want to take that responsibility and pay me back. Took the car to another dealer, they simply called the Toyota corporate engineer and found out the problem and fixed it. I called Toyota corporate regional office and got pay back. They said they sorry about what Rockhill dealer did to me. Toyota Goal is to get everything fixed correctly the first time. DO NOT LET THEM RIP OFF THE TOYOTA'S CLIENTS. More