Toyota of Rock Hill

The service department is terrible about staying within the time they tell you it will take to service your vehicle. The salesman AC told me to bring a car I bought on Monday back on Friday for a safety c the time they tell you it will take to service your vehicle. The salesman AC told me to bring a car I bought on Monday back on Friday for a safety check that would only take 20 minutes. An hour and a half later I got my car, this was after I went to the service department twice asking what was taking so long. They told me to have a seat and they would get AC, the salesman. There is no excuse for this type service especially when you were quoted 20 minutes. They need to treat their customers with respect and stay on track with service time, there was never an update or apology. I had originally asked AC if I needed an appointment and he said no just bring the car to me. I didn’t feel like I was treated fairly by the service department or maybe it was the salesman’s fault considering I had just purchased a car. Either way changes need to be made to ensure customers do not have to wait longer for maintenance than expected. More

Timely assistance with check in Good and knowledgeable staff Work performed as authorized by me staff Work performed as authorized by me More

Customer Service did a good job of keeping me informed about the situation of getting the part to replace the worn out part for my 2003 Lexus Rx. First time using their service . about the situation of getting the part to replace the worn out part for my 2003 Lexus Rx. First time using their service . More

Very nice people they took my truck let me know what they were gonna do called me with every update regarding my truck great place were gonna do called me with every update regarding my truck great place More

Mr Fox was very helpful in every way. He helped solve another dealerships error and a recall I was issued. He helped solve another dealerships error and a recall I was issued. More

Jason Land was really nice! It was a great experience. Thank you Rock Hill Toyota! It was a great experience. Thank you Rock Hill Toyota! More

Went to have oil changed Arrived 20 min early and was told I was going to have to wait till my appointment time to do check in paperwork. I was told that if we done it at that point it would “mess everyt told I was going to have to wait till my appointment time to do check in paperwork. I was told that if we done it at that point it would “mess everything up “ I was not happy at that point and expressed my opinion on the situation. My only option was to wait because I needed oil changed. I did not have to wait very long when Jaron jacobs (my advisor) approached me and got me checked in. I am extremely pleased with Jaron. He went above and beyond to make my experience comfortable. Others should take note! Actually if it wasn’t for him I wouldn’t be back. More

Prompt, courteous and professional manner. Addressed all of my concerns. Performed work in timely manner. Addressed all of my concerns. Performed work in timely manner. More

Always have a good experience with Toyota of Rock Hill whether it is sales or service whether it is sales or service More

Great dealership to work with. Worked with salesperson Devesta and she was professional, knowledgeable and courteous. I am an older female used to buying cars on my own and Devesta Worked with salesperson Devesta and she was professional, knowledgeable and courteous. I am an older female used to buying cars on my own and Devesta was very respectful and made the process easy. More