Toyota of Rock Hill

Very poor service department experience I got a promotional discount in the mail from this dealership for a oil change (up to six quarts) including a Toyota oil filter for $9.95. That's all I got a promotional discount in the mail from this dealership for a oil change (up to six quarts) including a Toyota oil filter for $9.95. That's all I had done was an oil and filter change. It took about an hour and 45 minutes and when I was ready to pay the bill, the total was $14.78. Their "excuse" was the state charges a fee for hazardous material waste disposal. I usually do my own oil changes at home and can take my used oil to any number of free waste drop off points, including Walmart. They charged $1 per quart to get rid of used motor oil. About 15 years ago, I could buy good quality multi-viscosity motor oil for less than $1 per quart. I will NEVER patronize Toyota of Rock Hill again. More

Jerry Cole Just went in to look. Talked to salesman Jerry Cole. He was very courteous and answered all of our questions. He was so helpful that we went to look b Just went in to look. Talked to salesman Jerry Cole. He was very courteous and answered all of our questions. He was so helpful that we went to look but ended up making a purchase. We love the 2018 Toyota Tundra we purchased and give Jerry Cole the best salesman ever award. Thank you Jerry and Toyta of Rock Hill. Sincerely, Marilyn Price and Greg Beer. More

Air bag recall Rock Hill Toyota told me it would be months before they could get the parts after sending in my vin#. Scott Clark scheduled me for the next day. I won Rock Hill Toyota told me it would be months before they could get the parts after sending in my vin#. Scott Clark scheduled me for the next day. I won't be back. More

Excellent Service I have been a long time customer of Toyota of Rock Hill. I have always been pleased with the courtesy and trustworthiness of the service department. I have been a long time customer of Toyota of Rock Hill. I have always been pleased with the courtesy and trustworthiness of the service department. More

Vehicle Preventative Maintenance at Toyota of Rock Hill My experience getting my vehicle serviced at Toyota of Rock Hill was exceptional. My service representative was courteous, helpful, informative, and My experience getting my vehicle serviced at Toyota of Rock Hill was exceptional. My service representative was courteous, helpful, informative, and prompt. I was offered the chance to look a new vehicle. The sales representative was extremely helpful and informative regarding the respective new vehicle. I felt welcome and was not pressured into making any decisions. Excellent atmosphere. Very Respectfully, Ken Wright More

Very Poor Service Very Poor service and very bad response. Got serviced my car and later found strange noises. When asked for test drive to re-inspect, they replied me Very Poor service and very bad response. Got serviced my car and later found strange noises. When asked for test drive to re-inspect, they replied me they will charge for that. More

Culture of dishonesty I recently made an inquiry about a 4runner they were advertising on their website via email. I received a response that indeed they had the vehicle in I recently made an inquiry about a 4runner they were advertising on their website via email. I received a response that indeed they had the vehicle in stock. Before going I visited another Toyota dealership in Concord, NC that was much closer and had a similar vehicle. While negotiating the price at the Concord location I mentioned Toyota of Rock Hill had the same vehicle for $4K less. A sales manager checked and told me not to waste my time driving to Rock Hill, they didn't have the vehicle they were advertising in stock. I assumed this was a sales ploy to get my business. The next morning I called to confirm they had the vehicle, I spoke to another sales rep from the email in case the first had made a mistake. I was assured they had the vehicle in stock and on the lot. When I arrived an hour later and waited for 30 minutes while they "found the keys", I was told it was already sold but they had many others to show me. How could another dealership know they didn't have it but 2 different employees had no idea. This is a classic case of bait and switch, do and say anything to get them on the lot. It proves it's not 1 employee making a mistake but a culture of dishonesty. More

Offered an unusable service coupon As a loyal service customer to this dealership, I get email offers occasionally. I recently got a service coupon (limited for two days only), and call As a loyal service customer to this dealership, I get email offers occasionally. I recently got a service coupon (limited for two days only), and called to make an appointment for one of the two days. Was told there are no appointments left, but I can drop the vehicle off. I went to the dealership on the appropriate day to drop the vehicle off, and was told that they are booked and not doin drop offs. The earliest they could get me in just happened to be the day AFTER the coupon expired. The service advisor didn't offer any alternative, and expressed no remorse for me wasting my time due to their error. I'll be looking into independent service facilities from this point forward. More

Poor service !! Very, very poor service... GO ELSEWHERE ! I had an appt for service of my Toyota Takoma and to place stepping rails on my truck. I made it to my app Very, very poor service... GO ELSEWHERE ! I had an appt for service of my Toyota Takoma and to place stepping rails on my truck. I made it to my appointment 10 minutes before my scheduled time at 2:30pm. ( I missed a Christmas party to make this appt time). The service person told me the service would be done that evening, but the step rails would not be in until the next day at 7 am with the truck being ready by mid morning the next day. So, I told them I would leave my car there and pick it up the next morning. I called 2 different times mid morning the next day. Both times I was told the car was in the service area being worked on. Both times, they never told me they had not even looked at my car, even though my appointment time had been the previous day. By noon time, the service person would call me up. Sure enough, the service man called up and told me the truck was not ready ( with the assumption, the service part had been done the afternoon of the appt, as the service person had told me) as they had been running behind ( thinking it was the stepping rails). So, I told them I would pick it up on Sunday, as my day had been waiting on Toyota service. The next day, I went to pick up my truck. Seems like they had not done the service on my car, as they said they had 48 hours previously at my appointment time. They did not even look at my car until they had it for over 25 hours. When I picked it up, they inform me it still needed filter changes and an alightment. So summary: I made an appointment at 2:30 on 12-15-17. I missed a party to get it there ontime. Service told me the service would be done afternoon of 12-15, but the stepping rails ( also scheduled) would not get done until midmorning 12-16. 2 phone calls with me to tell me they were running behind on putting on the stepping rails. No mention of my car needing anything else, until I pick it up 12-17. I work long hours. Had they done the service at the time of my appointment, as they said they would, they would have had the opportunity to talk to me Saturday morning over 2 occasions to get permission to do the other things. Instead, they promised me the car was going to be service when I brought it in, lied to me the next day telling me the car was being serviced at the time of the first 2 phone calls, when in reality, they had not even looked at my car until 25 hours after MY APPOINTMENT Time. Now, I have to make another appointment to change filters and align the car. 48 hours this Toyota dealer had my truck for a simple service and placing a stepping rail on it. They cannot even be honest. Why have an appointment if they do not even look at your car until 48 hours later? Worse customer service. DO NOT GO THERE ! You appointment means nothing. Whatever they tell you means nothing. Pitiful service. No respect for your time. Why make an appointment ???? More

Satisfaction on my purchase I was very happy with the careful attention I was given going way beyond the call of duty. You gave me a wonderful price and a good quality car. It is I was very happy with the careful attention I was given going way beyond the call of duty. You gave me a wonderful price and a good quality car. It is beyond my wildest expectations. I deeply appreciate you help. More