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Toyota of Rock Hill
Rock Hill, SC
1,349 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,349 reviews
April 07, 2021
Salesman Andre Andrews is the worst. He did a poor job explaining the features of the car & his after sales care is horrible. He is rude & nasty. If a car warranty says 3 years/36,000 miles bumper to bump explaining the features of the car & his after sales care is horrible. He is rude & nasty. If a car warranty says 3 years/36,000 miles bumper to bumper I expect you to live up to that standard. I will never buy another car from Toyota of Rock Hill. I just took my daughter to Toyota of Lugoff & got a great deal & got my car serviced while I was there. Toyota of Rock Hill SUCKS! 👎🏽 More
by Never Again
Employees Worked With
Andre Andrews
December 21, 2020
Charged $215 for a new key + $115 for programming. (2013 a Toyota Camry) I purchased a key online for $50 and they said it did not work. The key I purchased online was a “H” model and the key they sold a Toyota Camry) I purchased a key online for $50 and they said it did not work. The key I purchased online was a “H” model and the key they sold me was a “G” model. I noticed this as soon as they handed me the cut key. The dealer should have noticed this immediately in which he could have told me I purchased the wrong key model. But why would they do that when they could make and extra $215 off of me?!?!? Complete rip off. If you can purchase your key online please do so. Even if you have to buy both models of the key. You will still come out under the dealer price. Then you can just return the other key. More
by Unhappy Customer
Employees Worked With
hbode Admin
June 16, 2020
I worked with Scott Baker. He was present from beginning to finish. He was honest and did exactly what he said he would do. He wasn’t overbearing with sales. He advised me of recommendations nicely. It was to finish. He was honest and did exactly what he said he would do. He wasn’t overbearing with sales. He advised me of recommendations nicely. It was refreshing to have a EXCELLENT customer experience!! More
by Happy Customer
Employees Worked With
Scott Baker
June 13, 2020
I have my Highlander serviced at Toyota of Rock Hill, and I am always 100% satisfied with the results. Professional and knowledgeable staff. Had a flat tire yesterday, called and I brought my car in and they I am always 100% satisfied with the results. Professional and knowledgeable staff. Had a flat tire yesterday, called and I brought my car in and they had me back on the road in a freshly washed car in a jiffy. More
by paul
Employees Worked With
Fox, hbode Admin
June 12, 2020
It was a great service for my car. The advisor recommended service helped me see what was done to get changed and fixed at recommended mileage. Good service so far. recommended service helped me see what was done to get changed and fixed at recommended mileage. Good service so far. More
by nyleme74
Employees Worked With
hbode Admin
June 10, 2020
Brought my highlander in oil change and tires rotation. When checking my car ,Fox,our preferred service technician, informed me needed service. I took his advice to complete all that was needed. When checking my car ,Fox,our preferred service technician, informed me needed service. I took his advice to complete all that was needed. More
by Jnlware
Employees Worked With
Fox
June 10, 2020
I had my highlander service at Toyota of Rock Hill SC the service was great . I didn’t have to wait long and got a free car wash. I was very pleased with the service. service was great . I didn’t have to wait long and got a free car wash. I was very pleased with the service. More
by Margaret
Employees Worked With
Tim Fox
June 09, 2020
I am not one to write reviews, however my experience yesterday at Toyota of rock hill was at best, difficult, perhaps it was that my normal service rep was not in, anyone the replacement had no customer yesterday at Toyota of rock hill was at best, difficult, perhaps it was that my normal service rep was not in, anyone the replacement had no customer service skills, not pleasant to deal with and finally to add insult to injury, my vehicle sat in the parking lot for an hour and no one mentioned to tell me anything. Needless to say I will not return to this dealership.... More
by castle1147
Employees Worked With
hbode Admin
June 03, 2020
The dealership was very polite and friendly and did their best to solve our problem with our blue tooth connection of our phone. We are not sure if it is actually fixed, but I am sure they will be happy to w best to solve our problem with our blue tooth connection of our phone. We are not sure if it is actually fixed, but I am sure they will be happy to work on it again if the problem persists. More
by dballard
Employees Worked With
Do not know or remember their names, but all were above average., hbode Admin
June 03, 2020
Absolute best experience I have ever had with an automobile dealership! Kendy is the best!! He provided excellent customer service for me in every way and got me everything I asked for! I will conti automobile dealership! Kendy is the best!! He provided excellent customer service for me in every way and got me everything I asked for! I will continue to use Toyota of Rock Hill because they take customer care seriously and never disappoint! Highly recommend! More
by bunchosmittys
Employees Worked With
Kendy Guerrier
