Toyota of Rock Hill

I wish I could say that I’ve had nothing but great experiences here since my first visit last year in March. However it’s gone downhill. The last few oil changes we have gotten have been extremely lon experiences here since my first visit last year in March. However it’s gone downhill. The last few oil changes we have gotten have been extremely long — as in very lengthy wait times. One of them I waited over two hours?! Absurd. An oil change, especially when scheduled, should never take that long. Additionally, just today, we went to bring our car in for its oil change and it took an hour and a half. The length of time it takes when we have an appointment is absolutely ridiculous. Not to mention no one came to notify us that the car was ready. Very frustrating. (This also happened the previous time I brought it in for an oil change.) The person we requested when we booked online (Tim, that checked us in) not only left/was on break or something when the car was done — but the person covering him knew nothing about the discount we had for the oil change (it was used when the appt was booked and in the confirmation email) and made my husband have to have me retrieve it to show proof. The least that could have been done before Tim left for the day or his break, is to brief whoever is taking over so they know how to approach checkout. Very disappointing overall and we most likely won’t be coming back if this continues regularly as it has. More

This dealership clearly places a high value on clear and consistent communication. It's an easy process, they are efficient and friendly. consistent communication. It's an easy process, they are efficient and friendly. More

Tim from Toyota RH was absolutely amazing to work with from start to finish! We called day of for an oil change, new tires and an alignment. It was a busy day and he squeezed us in. He set expectations up from start to finish! We called day of for an oil change, new tires and an alignment. It was a busy day and he squeezed us in. He set expectations up front for costs which was reasonable. Tim was very personable and made us feel like not just another customer. He even personally brought my car through the service car wash minutes before they closed for the day. I will regularly request to work with him from now and would recommend him to anyone. More

Excellent service and professionalism. kind and caring. service is rated by me as A1+ GREAT kind and caring. service is rated by me as A1+ GREAT More

Tim Evans is the best service person ever! He is always polite and very helpful. He always keeps me informed during service. He is always polite and very helpful. He always keeps me informed during service. More

Toyota Rock Hill was a nice place to buy a used vehicle. Felix, our sales consultant, was great. From the test drive, to the business paperwork, everyone was very friendly and helpful. It helps that Toyot Felix, our sales consultant, was great. From the test drive, to the business paperwork, everyone was very friendly and helpful. It helps that Toyota's are a fantastic product and easy to sell! More

I have used this dealership for years now and the service is always great everytime. is always great everytime. More

Very helpful and sincere. Everyone is patient and personable. I appreciate the service there very much Everyone is patient and personable. I appreciate the service there very much More

Very pleasant and didn’t have to wait long. A pleasure having my car service there A pleasure having my car service there More

The dealership got my vehicle seen in a timely manner. Hope I can get the same individuals to help me next time. Service was great! Hope I can get the same individuals to help me next time. Service was great! More