Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Rock Hill
Rock Hill, SC
1,126 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,126 reviews
July 21, 2014
Very poor customer service. Avoid at all cost. My family and I were driving our 2006 Highlander Hybrid from Orlando, FL to Columbus, OH on July 18th 2014. This was the end of our vacation and we we My family and I were driving our 2006 Highlander Hybrid from Orlando, FL to Columbus, OH on July 18th 2014. This was the end of our vacation and we were traveling home. Our highlander gave us the ole "Check VSC System" and "Check Hybrid System" messages on our dashboard. We researched the closest dealer which turned out to be Toyota of Rock Hill. We pulled into the service entrance at 16:30 (sign on the door said they closed at 17:00), and asked if they could simply read the codes from the computer to give us an idea if we should continue on home or find a room and get it serviced. One gentleman in the service office said he would ask the Service manager if they could do that. The answer was no. Talk about crappy service. I would certainly NOT recommend this dealer and I can assure you I will do all within my power to steer as many people away from that dealership as I can. More
by 2014VacationRuined
Employees Worked With
No names provided.
July 03, 2014
Great Experience at Toyota of Rock Hill This dealer is very competative. I shopped a 200 mile radius and could not match the quality and price. I found many nice vehicles that were top quali This dealer is very competative. I shopped a 200 mile radius and could not match the quality and price. I found many nice vehicles that were top quality but were overpriced. If the prices were good then the quality was not there(too many owners, body damage, etc.) Working with Felix Collins was fabulous! He did not play any games, was very honest and knowledgable. He gave me equal respect as my husband and we never felt pressured. There have been too many times I have been talked down to for being a woman, as if I didn't understand automobiles or negotiating. Felix and Tim Abram stayed late to accomodate our schedules. Overall they did a great job and I have found a dealership that I can trust. Thank you! More
by cmcneely
Employees Worked With
Felix Collins, Tim Abrams
June 24, 2014
New Toyota RAV4 Purchase We recently purchased a Toyota RAV4 from Bill Patterson at Toyota of Rock Hill. Bill was very easy to work with and helped with all parts of the purc We recently purchased a Toyota RAV4 from Bill Patterson at Toyota of Rock Hill. Bill was very easy to work with and helped with all parts of the purchase-- selection, pricing, and delivery. This was our second purchase from this dealer. I would highly recommend Toyota of Rock Hill and Bill Patterson and will use them again myself in the future. More
by rwosment
Employees Worked With
Bill Patterson
June 21, 2014
Car buying Experience I went online to look for a Rav-4 2011-2012 with low mileage. After a live chat with the dealership we were contacted by Bill Patterson. I explained I went online to look for a Rav-4 2011-2012 with low mileage. After a live chat with the dealership we were contacted by Bill Patterson. I explained our financial needs and circumstances and he was able to insure that Toyota of Rock Hill could help us get into the car that we needed and could afford. Bill was very professional, there was no pressure and we were able to drive home in a 2011 Rav-4 that we are very happy with. We certainly would buy again from Toyota of Rock Hill in the future More
by katgilmer
Employees Worked With
Bill Patterson
June 20, 2014
Best Car Purchase Ever Everyone at the dealership was great. Bill Patterson was the best salesman I've ever worked with. I highly recommend buying a car from Toyota of Rock Everyone at the dealership was great. Bill Patterson was the best salesman I've ever worked with. I highly recommend buying a car from Toyota of Rock Hill. More
by Common_Dissent
Employees Worked With
Bill Patterson
June 09, 2014
Awesome Experience I had a pleasant experience with Toyota of Rock Hill. The staff and sales representative Felix was wonderful to work with. They made sure we were pl I had a pleasant experience with Toyota of Rock Hill. The staff and sales representative Felix was wonderful to work with. They made sure we were pleased and satisfied, and treated us as if they had known us forever. Car buying should always be easy and pleasant and they made us and our kids very comfortable and they were very knowledgable about the cars. We would recommend to everyone to go there and ask for Felix. He is a very good salesman, and I now consider him a friend. He was wonderful and the rest of the staff was very friendly. Needless to say I am pleased with my experience and my vehicle. Thanks so much Toyota of Rock Hill and Felix Colins....wonderful. More
by dawnhicks2001
Employees Worked With
Felix Collins
June 05, 2014
They stayed open to Work With Me I was so pleased with the friendliness and professionalism of Felix Collins and the staff at Toyota of Rock Hill. I found a car I was interested in on I was so pleased with the friendliness and professionalism of Felix Collins and the staff at Toyota of Rock Hill. I found a car I was interested in online and I called them late on a Sunday afternoon. Mr. Collins waited for me to drive from Charlotte to see the car. He and a number of others worked overtime to accommodate our needs. I ended buying the car at a better price than I could find in Charlotte. Overall it was a very efficient and rewarding experience. Thanks to the folks at Toyota of Rock Hill for your wonderful service! More
by sonojill
Employees Worked With
Felix Collins, Tim Abrams
May 28, 2014
No hassle purchase Folks were great - they let me take my truck home to make sure it fit in the garage. Could not ask for better service. Prices were very competitive Folks were great - they let me take my truck home to make sure it fit in the garage. Could not ask for better service. Prices were very competitive too. More
by PaulRey58
Employees Worked With
Bill Patterson
May 26, 2014
New Car purchase We came to this dealership after a not so pleasant experience at another (not Toyota) dealership. We were hoping for a better experience and we were We came to this dealership after a not so pleasant experience at another (not Toyota) dealership. We were hoping for a better experience and we were not disappointed. Bill Patterson met us on the lot, we told him what we wanted and what we wanted to pay. We looked at the car, and he sat us down, he met our price. We had an extremely pleasant and easy car buying experience here. I would HIGHLY recommend both Bill as your sales guy and the Toyota of Rock Hill dealership. More
by mybluecarolla
Employees Worked With
Bill Patterson
May 16, 2014
Excellent in Every Way-Would Highly Recommend Looked at a particular car on this lot for several months. Lease was up on wife's vehicle and she HATES the car buying process. After the GREAT way th Looked at a particular car on this lot for several months. Lease was up on wife's vehicle and she HATES the car buying process. After the GREAT way that Daniel & Gary handled it all, bought that same car on the spot - 39 miles away from our home. The wife was very pleased and continued to shop afterwards. Guess we'll be back again soon! Thanks!! More
by dolbyjames
Employees Worked With
Daniel Stumpf
