Toyota of Richardson - Service Center

Toyota of Richardson responded

We are incredibly proud to hear about Lee's exceptional service and commitment to genuine customer care. Your detailed and heartfelt review not only highlights Lee's outstanding professional qualities but also underscores the core values we strive to instill in our service team. Lee's approach of prioritizing customer safety over potential additional service recommendations demonstrates the integrity and ethical standards we expect from our advisors. His ability to transparently explain options while focusing on the customer's best interests is precisely the type of service excellence we aim to deliver. As an educator, your perspective on the importance of authentic customer service skills is particularly meaningful. We're grateful that Lee exemplifies the kind of professional approach that creates lasting trust and positive customer relationships. We will ensure Lee receives this recognition, as team members like him set the standard for exceptional service and inspire others to follow his example. Thank you for taking the time to provide such a comprehensive and positive testimonial about Lee's outstanding work.

Toyota of Richardson responded

We sincerely apologize for the unsatisfactory experience you encountered during your recent visit to our service center. We take great pride in our efficiency and customer service, and it's clear we fell short of our standards in your case. The extended wait time for your oil change and wheel rotation is not typical of our service, and we understand how frustrating this must have been for you. We are equally concerned about the behavior you described from our front desk staff. Rudeness and dismissive attitudes have no place in our organization, and we assure you this will be addressed immediately. Regarding the missing tire caps, we take this allegation very seriously. We would like to investigate this matter thoroughly and make it right for you. We would greatly appreciate the opportunity to discuss your experience in detail and find a resolution. Please contact Maria Arenas directly at marenas@vtaig.com. She will personally oversee your case and ensure that your concerns are addressed promptly and appropriately. Thank you for bringing these issues to our attention. We value your feedback as it helps us improve our services. We hope to regain your trust and provide you with the exceptional service you deserve.

Toyota of Richardson responded

Thank you for your continued trust! We are thrilled to hear that you have purchased five vehicles from us and that you’ve consistently had positive experiences with both our sales staff and service department. Our team is dedicated to providing friendly, high-quality service, and your loyalty is the best compliment we could receive. We truly appreciate your support and recommendation, and we look forward to serving you for many more years to come! Thank you once again for being a valued customer!

Toyota of Richardson responded

We are genuinely appreciative of your comprehensive and positive feedback about your experience with our dealership. Your long-term satisfaction with our service team means a great deal to us, particularly your recognition of our professional approach to maintaining your Tundra. Our commitment is to provide transparent, high-quality service that addresses each customer's unique automotive needs. We strive to ensure that every interaction demonstrates our dedication to professionalism and customer care. Your detailed review confirms that we are meeting these important goals. Thank you for taking the time to share your experience and for placing your trust in us. We value loyal customers like you who help us understand that we are delivering the level of service we aim to provide. We look forward to continuing to serve you and your Tundra with the same level of professional care you have come to expect from our team.

Toyota of Richardson responded

Thank you for your fantastic review! We’re delighted to hear that you had a great experience with our service and found it easy to schedule. It’s wonderful to know that you were happy with your car when you got it back. Your satisfaction is our top priority, and we appreciate your trust in us. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!

Toyota of Richardson responded

Thank you for your wonderful review! We’re thrilled to hear that you consider us your preferred dealer and that our friendly and trained staff have made you feel at home. Your comfort and satisfaction are our top priorities, and it means a lot to us to receive such positive feedback. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to continuing to serve you!

Toyota of Richardson responded

Thank you for your kind words about your experience! We're delighted to hear that our team has taken great care of you and that you felt supported throughout your visit. Providing excellent customer service is our top priority, and it’s wonderful to know that our efforts have made a positive impact on your experience. We truly appreciate your trust in us and are always here to assist you with your automotive needs. Thank you for choosing Toyota of Richardson, and we look forward to serving you again in the future!

Toyota of Richardson responded

Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience. Our team is dedicated to providing professional, friendly, and attentive service, and it’s fantastic to know that we exceeded your expectations. Your recommendation means a great deal to us, and we appreciate your kind words about our staff. We strive to ensure that all our customers feel valued and informed throughout their experience. Thank you for choosing Toyota of Richardson, and we look forward to serving you again in the future! If you have any further questions or needs, please don’t hesitate to reach out.

Toyota of Richardson responded

It's great to hear that Brandon has earned your trust and that you continue to choose Toyota of Richardson for your car's needs. We truly appreciate your loyalty and are happy to have Brandon on our team to provide excellent service!

Toyota of Richardson responded

Thank you for sharing your positive experience! We’re glad to hear that you found our service professional and efficient, and that you enjoyed our waiting areas. We truly appreciate your recommendation and look forward to serving you again at Toyota of Richardson!