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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,412 Reviews
Call Service Center (972) 201-9228

1,412 Reviews of Toyota of Richardson - Service Center

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February 25, 2025

I like the people there they are very courteous and respectful. Thank you so much More

by Nitin shah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Childress
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Feb 26, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our courteous and respectful team. Providing great service with a focus on respect is important to us, and we truly appreciate your feedback. We look forward to assisting you again!

February 25, 2025

I have received awesome service experience from Toyota of Richardson and Lee at service department. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We’re so glad to hear that you had an awesome service experience and that Lee provided excellent service. We strive to offer the best customer experience, and we’re thrilled to know we met your expectations. We look forward to assisting you again in the future!

February 25, 2025

Friendly, honest person ,knowledgeable, caring,,,supportive people, costumer service excellent help full, strong 💪🏿 job skills great 👍 and simple the best!!! More

by Jpdsr2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Toyota of Richardson responded

Thank you for your amazing feedback! We’re so glad to hear that our team provided you with friendly, honest, and knowledgeable service. It’s wonderful to know that you felt supported and received excellent customer service. We truly appreciate your kind words and look forward to assisting you again in the future!

February 23, 2025

They took care of what I needed. They were very quick and efficient. Gave me recommendations to better take care of my car. Thank you More

by diecastdreams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Cox
Report | Print
Feb 25, 2025 -

Toyota of Richardson responded

Thank you for your positive feedback! We're glad to hear that we were able to take care of your needs quickly and efficiently, and that our recommendations helped with the care of your car. Your satisfaction is our priority, and we appreciate you trusting us with your service. We look forward to assisting you again in the future!

February 23, 2025

Brought vehicle in for my first visit to this dealership. Casey, the service representative, was very helpful and provided me with additional information regarding other services. Will be coming back to Rich More

by Bdhimmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Stiger
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Feb 25, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're so glad to hear that Casey provided helpful service and that your first visit was a positive one. We truly appreciate you choosing us for your vehicle's needs, and we look forward to assisting you with future service appointments. See you again soon!

February 23, 2025

Fast and professional service with professional staffs results a satisfied customer. Like Toyota Richardson and so on. More

by habib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Feb 25, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a fast and professional experience with our staff. Our team is dedicated to providing excellent service, and we’re happy to know that it resulted in a satisfied customer. We look forward to assisting you again in the future!

February 23, 2025

Marco is awesome, but the mechanics are okay because I have to bring my car back after I get it repaired on some issues, that's the only problem that I have More

by milford.ingram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service mechanics
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Feb 26, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're happy to hear that Marco provided great service. We apologize for the inconvenience regarding the mechanics and the need to bring your car back for further repairs. We take this matter seriously and would love to assist you in resolving this. Please reach out to Maria Arenas at marenas@vtaig.com so we can make sure everything is taken care of to your satisfaction.

February 21, 2025

Everyone is friendly and knowledgeable We like that Beth Ann keeps us informed every strep. She takes care of us also, which we appreciate. More

by cmihlhauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Ann
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Feb 24, 2025 -

Toyota of Richardson responded

Thank you for your kind review! We're so glad to hear that everyone was friendly and knowledgeable, and that Beth Ann kept you informed throughout the process. We always strive to provide excellent service, and it’s great to know that Beth Ann's attention to detail made your experience even better. We truly appreciate your feedback and look forward to continuing to take care of you in the future.

February 18, 2025

Service Coordinator Lee was great. He is helpful in explaining what would be done and time fra E . More

by Lp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Toyota of Richardson responded

We're thrilled to hear about your positive experience with Lee! Our team strives to provide clear communication and excellent service. Thank you for sharing your feedback!

February 16, 2025

Arron was very informative and professional I would recommend him to all of my friends and family More

by audiesteele76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Feb 18, 2025 -

Toyota of Richardson responded

Thank you! We're thrilled to hear that Arron provided you with such great service. Your recommendation means a lot to us, and we’re glad you had a positive experience. Looking forward to serving you and your friends and family again!

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