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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,412 Reviews
Call Service Center (972) 201-9228

1,412 Reviews of Toyota of Richardson - Service Center

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March 06, 2025

They took my vehicle in ahead of my appointment and it was completed it quickly. More

by Aaronlisa576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey
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Mar 07, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that we took your vehicle in ahead of your appointment and completed it quickly. We look forward to seeing you next time!

March 05, 2025

Great service , everyone was extremely helpful and friendly, very professional, from the beginning to end More

by jacsanavilez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We are thrilled to hear that you found our service to be helpful, friendly, and professional from start to finish. Your satisfaction is our priority, and we look forward to serving you again in the future.

March 04, 2025

Great customer service! I was assisted with kindness, which I really appreciate! And they were very good at answering any questions or concerns. More

by cinthiapuente87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristhian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue
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Mar 06, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We are thrilled to hear that you experienced great customer service and that our team was kind and helpful in addressing your questions and concerns. Your appreciation means a lot to us and motivates us to continue providing excellent service.

March 02, 2025

I trust this place and I like to work with Patrick Kelly. He is totally helpful and find out what’s wrong with my car’s brakes. I’m coming back next time. More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelly
Report | Print
Mar 04, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We are glad to hear that you trust us and found Patrick Kelly helpful in resolving your car's brake issues. We look forward to seeing you again next time.

March 01, 2025

Great service always for me. I service my 3 cars at this dealership since 2004. More

by Ambu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BETH ANNA
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Mar 04, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We are thrilled to hear that you have been satisfied with our service since 2004 and that you trust us with your three cars. Your loyalty means a lot to us, and we look forward to continuing to provide you with great service in the future.

Mar 04, 2025 -

Ambu responded

Great

February 28, 2025

The first time in a long time that I ever came to Toyota and had great service what a wonderful job Casey. I will see you when I come back for my next service OK More

by Janet high
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We are thrilled to hear that you had a great experience with Casey during your visit. We look forward to seeing you again for your next service.

February 28, 2025

Lee Schuster took very good care of me. Very professional and efficient. He is the reason of continue to use the service department at Toyota of Richardson. More

by JEC59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Toyota of Richardson responded

Thank you for your kind words, Lee Schuster is indeed a valuable member of our team. We are glad to hear that you will continue to use our service department and look forward to seeing you again.

February 26, 2025

Very good dealer! Their service is awesome. The technician explained the necessary changes. I also like the waiting rooms More

by timvu07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris Nguyen
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Feb 27, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're so glad to hear that you had a great experience with our service team and that the technician took the time to explain the necessary changes. We're also happy to know you enjoyed our waiting rooms. We appreciate your support and look forward to serving you again!

February 26, 2025

Lee takes great care of me & my vehicle. The car runs extremely smoothly! I have confidence that using genuine Toyota parts will keep my vehicle going for years to come! More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Toyota of Richardson responded

Thank you for the fantastic 5-star review! We're so glad to hear that Lee has been taking great care of both you and your vehicle. It's wonderful to know your car is running smoothly, and we completely agree—using genuine Toyota parts is the best way to keep your vehicle in top shape for years to come. We truly appreciate your trust and look forward to continuing to serve you!

February 26, 2025

Toyota of Richardson has a great service team. They are hard work and efficient. Had my oil change done and it was smooth. More

by Brandon_garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey with service
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Feb 27, 2025 -

Toyota of Richardson responded

Thanks for the fantastic feedback, Brandon! We're thrilled to hear you had a smooth experience with our service team. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. Looking forward to serving you again!

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