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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,355 Reviews
Call Service Center (972) 201-9228

1,355 Reviews of Toyota of Richardson - Service Center

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January 24, 2025

I took my RAV4 for the 10,000 milage maintenence scheduled. The Rave4 had the oil changed and the tire rotated done. While here I had requested to the service advisor to check a tire that was havi More

by Jimmyjh1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Kelley
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Jan 27, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience with us! We're glad to hear that Patrick Kelly provided you with courteous and helpful service during your visit. Your decision to replace the tire for safety reasons was a wise one, and we're happy we could assist you in resolving the issue. Providing a safe and positive experience for our customers is always our priority, and we appreciate your feedback. We look forward to serving you again in the future!

January 24, 2025

I left a review on the other text you sent. Read it there. Not happy with the curtesy van service More

by debb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Stiger
Report | Print
Jan 27, 2025 -

Toyota of Richardson responded

We’re sorry to hear that you were not satisfied with the courtesy van service during your visit. We take your feedback seriously and want to make sure your concerns are addressed. Please reach out to Maria Arenas at marenas@vtaig.com, and she will be happy to assist you further. Thank you for bringing this to our attention, and we look forward to resolving the issue.

January 24, 2025

Aside from purchasing the car I've had no interaction with the dealership. The service department is outstanding. The staff is very attentive and the service is reasonably quick More

by GuyJr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We’re glad to hear that your experience with our service department has been outstanding. Providing attentive and efficient service is a priority for us, and we're happy that we've met your expectations. If you need anything in the future, feel free to reach out. We appreciate your continued trust in us!

January 22, 2025

Excellent service. I brought my vehicle for oil change. I will definitely recommend you to friends and family. More

by megatony4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Toyota of Richardson responded

We are truly grateful for your positive feedback and recommendation. Providing excellent service is our top priority, and we're delighted that your oil change experience met your expectations. Your willingness to recommend us to friends and family is the highest compliment we can receive. Thank you for choosing our service center and for your trust.

January 22, 2025

It was an excellent service They are very professional I always come to do my car service and I'm always very satisfied And Benito attended me, very friendly service More

by Faustinoitzep58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito
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Jan 23, 2025 -

Toyota of Richardson responded

We are delighted to hear about your consistently excellent service experience, particularly with Benito. Your continued loyalty and satisfaction mean a great deal to us. Benito's friendly and professional approach is exactly the kind of service we aim to provide to every customer. Thank you for taking the time to share your positive feedback and for choosing our dealership for your vehicle service needs.

January 22, 2025

I bought a used Highlander hybrid and have been impressed with the sales team and the service. Would buy from them again. Service is pretty far from my house but would probably still use them for same day s More

by Mp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irwin
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Jan 23, 2025 -

Toyota of Richardson responded

We're delighted to hear about your positive experience with our dealership, from the sales team to our service department. Your willingness to consider returning for service despite the distance speaks volumes about the quality of our team and the trust we've earned. Thank you for choosing us for your Highlander hybrid and for sharing your satisfaction. We look forward to continuing to provide you with exceptional sales and service support.

January 22, 2025

Took my Certified Pre-Owned vehicle in for its first free oil change. Lee took good care of me. My vehicle was ready pretty quickly. Prompt and courteous service. More

by 13one-snicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Toyota of Richardson responded

We are delighted to hear about your positive experience with our service department. We're pleased that Lee provided you with prompt and courteous service, and that we were able to complete your complimentary oil change efficiently. Our goal is to make every service visit convenient and hassle-free, and we're glad we met your expectations. Thank you for choosing our dealership and for taking the time to share your feedback.

January 22, 2025

Lee Schuster is so knowledgeable about my Toyota RAV4 and the maintenance work that it needs to stay my reliable transportation. Lee’s the best service advisor that I’ve ever used at TOR. He can explain the More

by Jdukester7170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Toyota of Richardson responded

We are incredibly proud to have Lee Schuster as a member of our service team and deeply appreciate your detailed and glowing review. Your trust in Lee's expertise, professionalism, and ability to communicate complex maintenance needs demonstrates the high-quality service we aim to provide. Lee's commitment to customer education and his comprehensive understanding of Toyota vehicles clearly shine through in your experience. Advisors like Lee are the backbone of our service department, and we are honored that he has exceeded your expectations and earned your complete trust. Thank you for taking the time to recognize Lee's outstanding work and for being a valued customer.

Jan 23, 2025 -

Jdukester7170 responded

Lee Schuster, my Maintenance Advisor at Toyota of Richardson, is who I always want working with me to service and repair my Toyota RAV4. His automotive knowledge and experience and professionalism make him the one I'll always count on. He's the best for me every time!

January 22, 2025

Excellent service advisor. Quick and reliable service of my 10 year Prius that drives like it’s new. More

by sharynpinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Stiger, service advisor
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Jan 24, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that your service advisor provided excellent support and that your Prius is running like new. Keeping your car in top condition is always our goal, and it’s great to know we could deliver quick and reliable service for you. We appreciate your trust in us and look forward to assisting you in the future!

January 21, 2025

It was a pleasure to work with Alex Childress, assistant service manager. He was very cordial and professional pointing the necessary service items based on looking at my cars entire service record. He dete More

by rpclayman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex,childress
Report | Print
Jan 22, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We’re delighted to hear that Alex provided such professional and thorough service. It’s wonderful to know that he took the time to review your car’s service history and offer thoughtful recommendations tailored to your needs. We’re thrilled you found his advice helpful and that he made the experience both cordial and informative. Your trust means everything to us, and we look forward to welcoming you back to Toyota Richardson in the future. Alex and our entire team are here to ensure your visits are always exceptional. Thank you again for choosing us, and see you next time!

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