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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,412 Reviews
Call Service Center (972) 201-9228

1,412 Reviews of Toyota of Richardson - Service Center

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March 19, 2025

Lee was awesome at cooperatively working with me to get approval and payment from an after market car warranty service! More

by zzz3809
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2025 -

Toyota of Richardson responded

We're glad to hear that Lee was able to work cooperatively with you to get approval and payment from your aftermarket car warranty service. Providing smooth and effective service is always our goal. Thank you for sharing your positive experience!

March 17, 2025

Good service . First time visiting this service center They did good . They service advisor really help me More

by Ajax George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're so glad to hear that your first visit to our service center went well and that our service advisor was able to assist you. We truly appreciate your trust and look forward to helping you again in the future!

March 17, 2025

Good service advisors. Oliver and Benitto the best. Disappointed with 3% service charge for credit card payment More

by winson_1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Najeta
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Mar 18, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that Oliver and Benito provided you with great service. We also appreciate you sharing your concern about the 3% service charge for credit card payments. We'll certainly take your feedback into consideration as we continuously work to improve our processes. Thanks again for your review, and we look forward to serving you in the future!

March 15, 2025

Quick processing and on time expectations for when the work is done. Don’t really see any issues while I was there. More

by phanjohn288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelley
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Mar 18, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're happy to hear the process was quick and met your expectations. We appreciate your feedback and look forward to serving you again in the future!

March 12, 2025

The service was excellent and the agent was doing his job properly.Also the timing was good. More

by Mohsen Alasad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're glad to hear that the service was excellent and that your agent took great care in handling everything properly. We're also happy the timing worked out well for you. We appreciate your feedback and look forward to assisting you again soon!

March 11, 2025

Today I took my Rave4 for servicing overall experience was excellent. Happy to be part of Toyota family. More

by umesh.thapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Alexander
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Mar 12, 2025 -

Toyota of Richardson responded

Thank you for sharing your positive experience with your RAV4 service. We are thrilled to have you as part of the Toyota family and look forward to serving you again in the future.

March 11, 2025

Wonderful service. Brandon is the best service advisor. They make it an easy experience and explain everything More

by judy.hostler1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Mar 12, 2025 -

Toyota of Richardson responded

We're thrilled to hear about your positive experience with Brandon. Our team strives to make every visit seamless and informative. Your feedback means a lot to us!

March 09, 2025

Everything was good on time for the appointment, the service was excellent, kept up the good work! More

by Josemoraga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Toyota of Richardson responded

Thank you for your positive feedback! We're glad to hear that everything went smoothly and that you received excellent service. We truly appreciate your kind words and will continue to work hard to maintain the high level of service you expect. We look forward to serving you again!

March 08, 2025

Lee Schuster is very Fair and Honest with me each and every time I have service work done on my vehicles. He is what keeps me coming back. More

by Jewett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Toyota of Richardson responded

Thank you for your fantastic review! We're so glad to hear that Lee Schuster has provided you with fair and honest service every time. His dedication to excellent customer service is truly appreciated, and we're happy to know that he keeps you coming back. We look forward to continuing to assist you with all your vehicle needs!

March 07, 2025

I always get great customer service and very helpful with any questions I might have. More

by Javier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 10, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We are thrilled to hear that you always receive great customer service and find our team helpful with your questions. Your satisfaction is our priority, and we look forward to assisting you again in the future.

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