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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,355 Reviews

1,355 Reviews of Toyota of Richardson - Service Center

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February 01, 2025

Erwin was very professional, polite and patient. He guided me through what services I was required to do considering the mileage on the car. I've been there a few times and he was the first person t More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erwin Semien
Feb 03, 2025 -

Toyota of Richardson responded

Thank you so much for your kind words! We're thrilled to hear that Erwin provided such great service and was able to guide you through your options with patience and understanding. It's wonderful to know that he made a positive impact on your experience. We’ll make sure to pass along your feedback, and we hope to see you again soon with Erwin assisting you!

January 31, 2025

Everything was great I appreciate the fast and responsive service would highly recommend Toyota of Richardson More

by Nguyenharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for your great review! We’re thrilled to hear that you had a fast and responsive service experience with us. Your recommendation means a lot to us, and we’re glad to have earned your trust. If you need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

January 31, 2025

Toyota of Richardson always does a great job and I really appreciate their partnership! Special thanks to Brandon who helped me last time I was in! More

by sp_corleone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for your wonderful review! We’re so glad to hear that we continue to meet your expectations, and we appreciate your trust in us. Special thanks to Brandon for assisting you during your last visit — we’ll be sure to pass along your kind words. If you need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

January 31, 2025

Appreciate the availability and ease of scheduling. They have a great staff, always reliable and transparent with their services. Aaron was my service advisor during my most recent visit. He is very pr More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Cox
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We’re so glad to hear that Aaron provided excellent service and made your experience easy and transparent. We take pride in having a reliable and professional team, and it’s great to know that Aaron lived up to those standards. We appreciate your trust and look forward to assisting you again in the future!

January 30, 2025

I love coming here! Erwin was awesome! He took the time to ask about my past visits and asked about my car’s performance. He was very friendly, professional and made my More

by Ebrad93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erwin
Jan 31, 2025 -

Toyota of Richardson responded

We're thrilled to hear you enjoyed your recent visit and that Erwin provided such excellent service! We appreciate your kind words about his friendly and professional demeanor, and we're glad he made your experience so enjoyable. We look forward to seeing you again soon!

January 30, 2025

Fast, friendly, and courteous. Advisor is very attentive and kept close update, good communication. I like the text and online diagnostics service selection, very high tech from my More

by Sax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Jan 31, 2025 -

Toyota of Richardson responded

Sax, thank you for the fantastic feedback! We’re thrilled to hear you enjoyed our attentive service and technology offerings. Your satisfaction is our priority, and we’re glad we could enhance your experience. Looking forward to serving you again!

January 30, 2025

Kindest people I have ever purchased a large purchase from. Place is impeccably clean. All employees seem to know the products and listen customers . More

by Grandpa Hutch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Ann
Jan 31, 2025 -

Toyota of Richardson responded

Thanks! We’re thrilled to hear you had such a positive experience with our team. We take pride in our clean environment and knowledgeable staff, and your feedback truly motivates us. Looking forward to serving you again!

January 29, 2025

Patrick Kelley was thoughtfully and courteous. He took the time explained their process and the required options. He worked with me to schedule the return the next day for the work to be completed More

by boyceanita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelley
Jan 31, 2025 -

Toyota of Richardson responded

Thank you for the fantastic review! We’re thrilled to hear that Patrick Kelley provided you with thoughtful and courteous service. It's great to know he took the time to explain the process and work with you on scheduling your return. We truly appreciate your feedback and look forward to assisting you again soon!

January 29, 2025

I got an appointment when I wanted one, my service advisor was great! He went over the maintenance on my car and recommended what was best for my car. I was in and out in no time! More

by Alicia S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jan 31, 2025 -

Toyota of Richardson responded

We're so glad to hear you had such a positive experience! We strive to make scheduling convenient and to provide efficient, top-quality service. It's fantastic that your service advisor was able to thoroughly explain the necessary maintenance and recommendations for your vehicle. We appreciate your feedback and look forward to seeing you again soon.

January 29, 2025

Efficiency and certainty the best of all manner of all the employees in the dealership and services. More

by Ngcarl79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erwin
Jan 31, 2025 -

Toyota of Richardson responded

Thank you for the wonderful review! We're thrilled to hear that you experienced efficiency and great service from all of our employees. It's our goal to provide top-notch service every step of the way, and we're glad we could meet your expectations. We look forward to assisting you again soon!

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