Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Richardson - Service Center

Richardson, TX

4.9
1,412 Reviews
Call Service Center (972) 201-9228

1,412 Reviews of Toyota of Richardson - Service Center

Sort by
March 27, 2025

Wonderful service and explained everything we needed to maintain our car . Very high trust level and will be back More

by f-notinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Stiger
Report | Print
Mar 28, 2025 -

Toyota of Richardson responded

Thank you for the wonderful feedback! We're so happy to hear you had a great experience and felt well-informed about maintaining your car. Building trust with our customers is incredibly important to us, and we're thrilled to have earned yours. We look forward to welcoming you back!

March 27, 2025

Great experience, professional support and courtesy. Easy transaction, great environment, respectful staff. Would come back. More

by htang75081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco villa
Report | Print
Mar 28, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're thrilled to hear that you had a great experience and found our team professional and courteous. We appreciate your support and look forward to welcoming you back in the future!

March 26, 2025

Reliable staff, timely delivery of service items; easy to recommend Toyota of Richardson to my friends. More

by Russell.keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're glad to hear that our staff provided reliable service and timely delivery. We truly appreciate your recommendation and look forward to assisting you and your friends in the future!

March 26, 2025

Excellent service and takes good care of car. I prefer them and will visit them everytime. More

by Shuvanjansapkota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Drew Burgdo
Report | Print
Mar 27, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that you’re satisfied with the service and care provided to your car. We appreciate your continued trust and look forward to serving you every time!

March 26, 2025

The people are always polite and friendly, work is completed by the time they say that it will, and the service department is always very clean. More

by Rickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Mar 27, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're so glad to hear that you consistently have a positive experience with our team. It's great to know that work is completed on time and that you find our service department clean and welcoming. We truly appreciate your feedback and look forward to serving you again!

March 24, 2025

Quick service & helpful in every respect . I requested a quick turnaround and they completed the work in 32 minutes instead of the 2 hours they originally quoted More

by Shiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We’re so glad to hear that we were able to meet your request for a quick turnaround and complete the work in just 32 minutes. It’s great to know that our team was able to provide such efficient and helpful service. We truly appreciate your feedback and look forward to assisting you again in the future!

March 22, 2025

Fast and friendly service. The wait time was not long. I love Toyota Richardson. Thanks More

by Kenya Lindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Toyota of Richardson responded

Thank you for sharing your feedback! It's great to hear that you had a fast and friendly experience with Toyota Richardson, and that the wait time was minimal. It sounds like they provided excellent service!

Mar 24, 2025 -

Toyota of Richardson responded

Thank you for sharing your feedback! We're thrilled to hear you had a fast and friendly experience at Toyota Richardson. We appreciate your support and look forward to serving you again in the future!

March 22, 2025

Total communication on all steps of fixing my problem with the car and the charges were explained and reasonable? More

by Sfudgy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Mar 24, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're so glad to hear that our team provided clear communication throughout the repair process and made sure the charges were explained and reasonable. We appreciate your feedback and look forward to assisting you again in the future!

March 22, 2025

Terry Torbet (sales office) and Lee (service department) trust them for honest opinions on best price of vehicle as well as what needs to be serviced, which usually is very rare with a Toyota More

by gwaretriplet1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Torbet
Report | Print
Mar 24, 2025 -

Toyota of Richardson responded

Thank you for your great feedback! We're so glad to hear that Terry and Lee have earned your trust with their honest opinions and service. It's our goal to provide you with the best experience possible, and we're thrilled that we've met your expectations. We look forward to continuing to serve you!

March 21, 2025

Toyota of Richardson always provides excellent customer service and actually listens! Keep up the great work there and thanks for having such awesome advisor reps such as Lee, Benito, and Marco, y’all rock More

by Richard S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benito and Marco
Report | Print
Mar 24, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that Lee, Benito, and Marco provided you with excellent service. Our team takes pride in truly listening to our customers and ensuring a great experience. We appreciate your support and look forward to serving you again!

1
...
4
5
6
...
142