Toyota of Richardson - Service Center

Toyota of Richardson responded

Thank you for sharing your experience! We’re so happy to hear that you received excellent service from the moment you arrived. Harris will be thrilled to know you appreciated his courteous and helpful assistance. We’ll be sure to pass along your kind words to him. Thanks again for choosing us, and we look forward to serving you in the future!

Toyota of Richardson responded

Thank you for sharing your feedback. We understand how important it is to have your vehicle serviced in a timely manner, and we appreciate you bringing this to our attention. We’re glad to hear that your service experience itself went well, but we’d love to address your concerns regarding the wait times and organization. Please feel free to reach out to Maria Arenas at marenas@vtaig.com so we can further discuss how we can improve your experience.

Toyota of Richardson responded

We are sorry to hear that you feel this way about your recent service experience. We strive to provide honest recommendations and transparent pricing, ensuring that our customers can trust us for all their service needs. We would appreciate the opportunity to discuss your concerns further and address any misunderstandings. Please reach out to Maria Arenas at marenas@vtaig.com so we can assist you.

Toyota of Richardson responded

Thank you for your continued loyalty to Toyota of Richardson! We're so glad to hear that your experience with both the sales and service teams, especially with Cody Tunstall, has been outstanding. We truly appreciate your trust over the years, and we're always here to provide the best service possible. If you need anything, don't hesitate to reach out!

Toyota of Richardson responded

We're glad to hear that Justin provided you with a great experience during your visit! It's great to know he took the time to go over your vehicle's needs and provide a thorough inspection. We appreciate your feedback and look forward to assisting you again in the future!

Toyota of Richardson responded

Thank you for your kind words! We're so glad to hear that your experiences with Beth Anne and the team have been consistently easy and pleasant. We truly appreciate your continued trust in us and look forward to serving you again!

Toyota of Richardson responded

It's wonderful to hear you had a positive experience during your visit! We're glad you found our location convenient and that you felt welcomed by our team. We understand that exploring our truck inventory is an important part of the process, and we're pleased you felt comfortable doing so. We appreciate your 5-star rating and hope to have the opportunity to assist you further in the future.

Toyota of Richardson responded

It's wonderful to hear you had such a positive experience with both our service department and vehicle purchasing process! We're delighted that you found everyone super friendly and that they took the time to acknowledge you and explain everything thoroughly. We understand that a welcoming and informative experience is essential, and we're glad we were able to provide that for you. Thank you for sharing your feedback, and we look forward to seeing you next time!

Toyota of Richardson responded

It's wonderful to hear that you experienced fast and efficient service! We're pleased that our staff was courteous and that your vehicle was ready as promised. We understand that your time is valuable, and we strive to provide prompt and reliable service to all our customers. Thank you for sharing your positive feedback.

Toyota of Richardson responded

Thank you for the wonderful feedback! We're so happy to hear you had a great experience and felt well-informed about maintaining your car. Building trust with our customers is incredibly important to us, and we're thrilled to have earned yours. We look forward to welcoming you back!